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Presantation
 

Presantation

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    Presantation Presantation Presentation Transcript

    • PRESANTATION ONPRESANTATION ONIMPORATANCE OF IT PROCESSIMPORATANCE OF IT PROCESSIN ADMINISTRATION (CASEIN ADMINISTRATION (CASESTUDY)STUDY)prepared by 07 : RAJIVE KUMARprepared by 07 : RAJIVE KUMAR08 : SHAIKH JENUDDIN08 : SHAIKH JENUDDINGuided by :prof.MITTAL MAMGuided by :prof.MITTAL MAM
    • CRITICAL IMPORTANCE OF ITCRITICAL IMPORTANCE OF ITPROCESSESPROCESSESINTRODUCTIONINTRODUCTIONWhen most people think of information technology,When most people think of information technology,software and hardware immediately come to mind.software and hardware immediately come to mind.While this are certainly important good it processes,While this are certainly important good it processes,particularly those that need to Kick in during aparticularly those that need to Kick in during adisaster situation, are also critical. Most important,disaster situation, are also critical. Most important,these need to be in place before and not after theythese need to be in place before and not after theyare needed. For an example, in February 2007 whenare needed. For an example, in February 2007 whenJETBLUE airways was forced to cancel more thaneJETBLUE airways was forced to cancel more thane1000 flights after an ice-storm.1000 flights after an ice-storm.
    • CASE : JetBlue and the veteransCASE : JetBlue and the veteransadministrationadministrationIn this case of jetblue and veteransIn this case of jetblue and veteransadministration. For one they did not haveadministration. For one they did not haveenough of our home-office employees orenough of our home-office employees orcrew members trained on our reservationcrew members trained on our reservationsystem, so while we were dispatchingsystem, so while we were dispatchingpeople to the airports to help, which waspeople to the airports to help, which wasgreat they where not trained to actuallygreat they where not trained to actuallyuse the computer system. So we areuse the computer system. So we areactively training those crew members.actively training those crew members.
    • Brinker saidBrinker said : By using of IT during a weather: By using of IT during a weathersituation our flight crew and flight hands cansituation our flight crew and flight hands cancall us and give us the locaton of where theycall us and give us the locaton of where theyare, and we can start to rebuild the airlineare, and we can start to rebuild the airlineimmediately using this tools.immediately using this tools.Jetblue is also impvoving the way itJetblue is also impvoving the way itcommunicates with its customer includingcommunicates with its customer includingpushing automated flight alerts to customer viapushing automated flight alerts to customer viaE-mail and mobile devices.E-mail and mobile devices.
    • CASE STUDY QUESTONSCASE STUDY QUESTONS1.Eric drinker of jetblue noted that the database1.Eric drinker of jetblue noted that the databasedeveloped during the crisis had not beendeveloped during the crisis had not beenneeded before because the company hadneeded before because the company hadnever experienced a meltdown.what are thenever experienced a meltdown.what are therisks and benefits associated with thisrisks and benefits associated with thisapproach to IT planningapproach to IT planningAnswerAnswer ::
    • 2. With hindsight, we now know that the decision2. With hindsight, we now know that the decisionmade by Eric Raffin of the VA not to fail over tomade by Eric Raffin of the VA not to fail over tothe denver site was the correct one. However itthe denver site was the correct one. However itinvolved failing to follow established backupinvolved failing to follow established backupprocedures. With the information he had at theprocedures. With the information he had at thetime, what other alternatives could he havetime, what other alternatives could he haveconsidered * develop at least two of them.considered * develop at least two of them.Answer :Answer :
    • 3.A small undocumented change resulted in the3.A small undocumented change resulted in thecolapse of the VA system, largely because ofcolapse of the VA system, largely because ofthe high interrelationship between itsthe high interrelationship between itsapplications. What is the positive side of thisapplications. What is the positive side of thishigh degree of interconnection, and how doeshigh degree of interconnection, and how doesthis benefits patient * provide examples fromthis benefits patient * provide examples fromthe case to justify your answer.the case to justify your answer.ANSWER :ANSWER :
    • THANK YOYTHANK YOY