Web 2.0 and Libraries<br />November 19, 2009<br />Web 2.0 is:<br />“Web applications which facilitate interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.”<br /><ul><li>Wikipedia; http://en.wikipedia.org/wiki/Web_2.0</li></ul>Web 2.0 is different because:<br />“Traditionally, information flowed in one or two directions. Through the new Web, content flows in a variety of directions that depend on the behavior of those who produce the information and those who use it.”<br />-Paul Bausch; Keynote Speech for “Northwest Online” library technology conference<br />Web 2.0 works in libraries because of:<br />-Openness, Ease of Use, Innovation, Social Interaction, Creation of Content, Sharing, Decentralization, Participation, and Trust<br />Blogs<br /><ul><li>Public blogs promote the library and allow for dialogue between users and staff.
Staff blogs centralize communication, reduce email, and increase staff proficiency in using 2.0 technology.</li></ul>Best Practices for Library Blogs<br /><ul><li>Train staff well and build enthusiasm through contests, parties, etc.
Hold off on full-scale publicity until there are significant posts and comments on the blog.
Consider appointing someone to provide editorial oversight.</li></ul>Examples of successful library blogs:Blogging platforms that offer free hosting:<br />Ann Arbor Public Library: http://www.aadl.org/WordPress: http://www.wordpress.org/<br />NY Public Library: http://www.nypl.org/blog/BlogSpot: http://www.blogspot.com/<br />Drupal is an open-source blogging platform for users with their own web hosting: http://drupal.org/<br />RSS (Really Simple Syndication)<br />“A family of web feed formats, specified in XML and used for Web Syndication.”<br /><ul><li>News, weather, stock updates; also includes blogs or any other frequently updated content
Aggregators: “manages user’s subscriptions to feeds from various sources and updates with new </li></ul> content automatically”<br />-Find popular aggregators at: feedster.com, pubsub.com, blogpulse.com, technorati.com <br /><ul><li>Aggregators and RSS can be useful to libraries in many ways, including:</li></ul> -Notifying patrons of important events and providing circulation updates<br /> -Pushing new materials and services<br /> -The possibilities are endless!<br /><ul><li> SourcesStephens, Michael. Library Technology Reports, Jul/Aug 2006, Vol 42, Issue 4.The Cluetrain Manifesto. www.cluetrain.comTen Steps for Staff Buy-in. www.flickr.com/photos/michaelsphotos/sets/72057594085037908Emerging Technology Committee Post: http://tametheweb.com/2D05/11/emerging_technologycommittee.html </li></ul>Instant Messaging<br /> “Real-time synchronous conversation between two people via the internet.”<br /><ul><li>A powerful tool to facilitate communication between librarians, and between librarians and patrons
Great for reference services; patrons may feel more comfortable seeking information anonymously.
Makes it easier for librarians to collaborate, build connections, and build bridges across staff/faculty divide.
Staff need to be trained in IM reference. Many standard reference skills still apply.
IM services must be promoted; encourage employees to include IM name on business cards, add your library name to your web presence, etc.</li></ul>One-stop-shop for IM resources:<br />http://www.libsuccess.org/index.php?title=Online_Reference<br />Wikis<br />Wiki Resources<br />Wiki Editing Tips, Library Success Wiki, www.libsuccess.org/index.php?title=Tips_page <br />Ward Cunningham’s Wiki Design Principles, http://c2.com/cgi/wiki?WikiDesignPrinciples <br />Sample Library Wikis<br />BizWiki: Ohio University Library business resource wiki; www.library.ohiou.edu/subjects/bizwiki <br />LibSuccess Wiki: Best practices and information for library services and projects, www.libsuccess.org <br />LISWiki: A collective wiki for articles and information about the field, www.liswiki.com <br />Online Hosting Sites<br />Google Sites, http://sites.google.com/ <br />Pbwiki, http://pbwiki.com<br />Seedwiki, www.seedwiki.com<br />Flickr<br />Flickr Resources<br />fd's Flickr Toys, http://bighugelabs.com/ <br />The Librarian's Trading Card Pool, www.flickr.com/groups/librariancards <br />"
10 More Reasons to Use Flickr in Your Library,"
http://tametheweb.com/2006/05/10_more_reasons_to_use_flickr_1.html <br />"
Tame The Web: Libraries and Technology: A Weblog by Michael Stephens” http://tametheweb.com/library_20web_20/flickr_rocks_my_world/ <br />Getting Staff Ready to Become a 2.0 Library<br /><ul><li>Listen! Ask your staff for feedback.
Involve! Staff should be involved in all planning stages.</li></ul>Tell! Tell stories about how the new tools are being used; don’t rely on statistics.<br />Share! Don’t be secretive about future changes.<br />Report! Share information gained from conferences and meetings.<br />Research! Know what the technology you are adopting is and its best use.<br />Manage! Make changes in a timely fashion and keep meetings productive.<br />Meet! Have official meetings to discuss technology.<br />Play! Have staff play and experiment with new technology.<br />Celebrate! Observe new changes and celebrate their creation.<br />