College 100: Foundations of Online Learning
American Public University System
1. First, watch this 30-second
video that provides you with
an overview of our
2. Then, step through the
slides for a deeper dive into
Netiquette “Netiquette Guidelines” on YouTube
Our classroom is an online
environment so we don’t have the
luxury of non-verbal & visual cues that
we do in the face-to-face classroom, so
think before you send that message or
post that reply.
Everyone will be able to read your
Forum post or Chat entry so take a few
extra minutes to re-read what you have
written before selecting the “Send” or
Hint: you might even try reading it aloud.
Positive and Reflective
When responding to any Message, Forum Post or Chat entry
remember to use “reflective” language.
To do this first consider what the other
person has written then respond in the
positive and affirm those points you agree
You could also provide specific examples or
supporting information that further affirms
those points of agreement.
If you have a differing view you want to
acknowledge what they have written
and respectfully indicate in what ways
This should include examples for your
classmate to consider, not why you think
the other classmate is “wrong”.
Another technique is to ask probing
questions to allow them to expand on their
knowledge, who knows you might find
When you write in all CAPS this
actually means you are
SHOUTING what you have written
and could be considered rude.
So consider your capitalization and
font usage to best convey your
message and tone.
You should remember to utilize
your Spell Check and Grammar
Check with all written work.
Not everyone has the ability to
view emoticons, bold, underlining
and even font color in the same
Oftentimes because of their
connectivity, the type of device
they use and their accessibility, so
always consider inserting the
words you intend to illustrate or
Before jumping in and posting your
Question to the Q&A Forum, Search for
the Information in arching the APUS
classroom, online library or course
Then if you still can’t find your answer,
post your question and let the class
know where you looked that way we can
be sure to send you to the correct
If you have an answer for a fellow
student please post it and help out a
You have reviewed
I look forward to your acknowledgement
of our Netiquette guidelines through
Assignment 1 and, as always, please do
not hesitate to contact me with any
A particular slide catching your eye?
Clipping is a handy way to collect important slides you want to go back to later.