Going with the flow works, butshaking things up can workeven better: updating the workflow within Technical ServicesKathle...
Who we areIntroduction“When you grow up you‟ll be put in acontainer called a cubicle. The bleakoppressiveness will warp yo...
Heterick Memorial LibraryKathleen Baril: Collections and ElectronicResources Librarian (AcquisitionsDepartment)Jenny Don...
Heterick Memorial LibraryOhio Northern University: 3,577 Students4 Undergraduate Colleges: Arts &Sciences, Business, Eng...
OverviewBefore restructuringImpact of technologyProcess of restructuringAfter, results, changesFuture
Before restructuringPreviously“Whosoever desires constant successmust change his conduct with the times.”– Niccolo Machiav...
LibraryDirectorPublicServicesLibrarianAdvancedLibraryAssistantAdvancedLibraryAssistantAdvancedLibraryAssistantAcquisitions...
Working in a SiloOften heard the phrases:“That‟s how it was always done”“I didn‟t question it”“I got in trouble for tryin...
New LibrariansAll three Technical Services librarians hadstarted in the past 4 yearsNew ideas, perspectives, and managem...
Staff ChangesThree staff retirements within a coupleyearsLoss of one support staff to anotherUniversity departmentAbsen...
Impact of technologyChanging Times“Whosoever desires constant successmust change his conduct with the times.”– Woodrow Wil...
Changing ProcessesTech Services very different place from 10years agoPrint acquisitions for both monographs andserials d...
Increased TechnologySerials vendor switchDiscovery layer implementation/changeDigitization projectseBooksSerials movi...
Process of restructuringChanging with the times
Our ProcessReviewed current job descriptionsTalked to Human ResourcesLooked at individual strengths and interestsSensi...
Job Descriptions
How Acquisitions ChangedWent from 2 assistants to 1Unrelated acquisitions duties stayed withprevious assistant
How Cataloging ChangedVacant position filled by previousacquisitions staff memberAdditional crosstrainingShifting of ce...
How Systems ChangedNo immediate changes to SystemsNew position created to begin Spring 2014Digital Archives positionAs...
AcquisitionsLibrarianAdvancedLibrary AssistantAdvancedLibrary AssistantCataloging &Serials LibrarianAdvancedLibrary Assist...
AcquisitionsLibrarianAdvanced LibraryAssistantAdvanced LibraryAssistantCataloging & SerialsLibrarianAdvanced LibraryAssist...
Library DirectorPublic ServicesLibrarianAdvancedLibrary AssistantAdvancedLibrary AssistantAdvancedLibrary AssistantAcquisi...
After, results, changesCurrently
Other ChangesRolled out changes at our first TechnicalServices MeetingMonthly meetingsEncourage communicationTalk abou...
Art work: before
Art work: after
Other Changes, cont.Created comment boxEncouraging staff to come up with newideas and improvementsEncouraging “thinking...
FutureGoing forward“There are many methods for predicting the future.For example, you can read horoscopes, tea leaves,taro...
Reviewing and ChangingRevisiting changes this summerLook at workflows every 2-3 yearsAlign with library strategic plan...
Staff Picture!Heterick Memorial Library Tech Services Staff:Sharon, Sarah, Jenny, Kelly, Stacey, Diane, Kathleen,Brian
References Burke, Leslie, and Stephanie McConnell. "Technical Services Departments in the Digital Age:The Four Rs of Adap...
Credits Slide 2 – Dilbert quote:http://www.allgreatquotes.com/dilbert_quotes6.shtml Slide 6 – Machiavelli quote:http://w...
Contact InformationJenny Donleyj-donley.1@onu.eduKathleen Barilk-baril@onu.eduKelly Kobielak-kobiela@onu.edu
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Going with the flow works, but shaking things up can work even better: updating the work flow within Technical Services

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Kathleen Baril, Jenny Donley, and Kelly Kobiela
OVGTSL 2013
Presented on May 16, 2013
Richmond, Kentucky

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  • Going with the flow works, but shaking things up can work even better: updating the work flow within Technical Services

    1. 1. Going with the flow works, butshaking things up can workeven better: updating the workflow within Technical ServicesKathleen Baril, Jenny Donley & Kelly KobielaHeterick Memorial LibraryOhio Northern University
    2. 2. Who we areIntroduction“When you grow up you‟ll be put in acontainer called a cubicle. The bleakoppressiveness will warp your spine anddestroy your capacity to feel joy. Luckilyyou‟ll have a boss like me to motivateyou with something called fear.”– Dilbert
    3. 3. Heterick Memorial LibraryKathleen Baril: Collections and ElectronicResources Librarian (AcquisitionsDepartment)Jenny Donley: Cataloging and SerialsLibrarianKelly Kobiela: Systems Librarian
    4. 4. Heterick Memorial LibraryOhio Northern University: 3,577 Students4 Undergraduate Colleges: Arts &Sciences, Business, Engineering,PharmacyHeterick Memorial Library (Undergraduate):5 librarians, 8 full-time support staffPettit College of Law, Taggart Law Library:6 librarians, 4 full-time support staff
    5. 5. OverviewBefore restructuringImpact of technologyProcess of restructuringAfter, results, changesFuture
    6. 6. Before restructuringPreviously“Whosoever desires constant successmust change his conduct with the times.”– Niccolo Machiavelli
    7. 7. LibraryDirectorPublicServicesLibrarianAdvancedLibraryAssistantAdvancedLibraryAssistantAdvancedLibraryAssistantAcquisitionsLibrarianAdvancedLibraryAssistantAdvancedLibraryAssistantCataloging &SerialsLibrarianAdvancedLibraryAssistantAdvancedLibraryAssistantAdvancedLibraryAssistantSystemsLibrarianAdvancedLibraryAssistant
    8. 8. Working in a SiloOften heard the phrases:“That‟s how it was always done”“I didn‟t question it”“I got in trouble for trying to help someoneelse”“That wasn‟t my department”Suggestions and helping others wasactively discouragedSupplies were ordered for individual unitsand not shared
    9. 9. New LibrariansAll three Technical Services librarians hadstarted in the past 4 yearsNew ideas, perspectives, and managementstylesIdea to create a unified Tech ServicesDepartment
    10. 10. Staff ChangesThree staff retirements within a coupleyearsLoss of one support staff to anotherUniversity departmentAbsences due to health among staffNew staff with more technology knowledge
    11. 11. Impact of technologyChanging Times“Whosoever desires constant successmust change his conduct with the times.”– Woodrow Wilson
    12. 12. Changing ProcessesTech Services very different place from 10years agoPrint acquisitions for both monographs andserials downFewer print serials to bindMore online-only serials and eBooksIncreased database subscriptions
    13. 13. Increased TechnologySerials vendor switchDiscovery layer implementation/changeDigitization projectseBooksSerials moving to online-only formatGovernment/state documents and freeonline resources added to the catalog
    14. 14. Process of restructuringChanging with the times
    15. 15. Our ProcessReviewed current job descriptionsTalked to Human ResourcesLooked at individual strengths and interestsSensitive to peoples‟ feelingsTook into account what jobs would bechanging the most
    16. 16. Job Descriptions
    17. 17. How Acquisitions ChangedWent from 2 assistants to 1Unrelated acquisitions duties stayed withprevious assistant
    18. 18. How Cataloging ChangedVacant position filled by previousacquisitions staff memberAdditional crosstrainingShifting of certain duties such as consortialinterlibrary loan
    19. 19. How Systems ChangedNo immediate changes to SystemsNew position created to begin Spring 2014Digital Archives positionAssist with digitization projects
    20. 20. AcquisitionsLibrarianAdvancedLibrary AssistantAdvancedLibrary AssistantCataloging &Serials LibrarianAdvancedLibrary AssistantAdvancedLibrary AssistantAdvancedLibrary AssistantSystemsLibrarianAdvancedLibrary Assistant
    21. 21. AcquisitionsLibrarianAdvanced LibraryAssistantAdvanced LibraryAssistantCataloging & SerialsLibrarianAdvanced LibraryAssistantAdvanced LibraryAssistantAdvanced LibraryAssistantAdvanced LibraryAssistantSystems LibrarianAdvanced LibraryAssistantProposed AdvancedLibrary Assistant
    22. 22. Library DirectorPublic ServicesLibrarianAdvancedLibrary AssistantAdvancedLibrary AssistantAdvancedLibrary AssistantAcquisitionsLibrarianAdvancedLibrary AssistantCataloging &Serials LibrarianAdvancedLibrary AssistantAdvancedLibrary AssistantAdvancedLibrary AssistantSystemsLibrarianAdvancedLibrary AssistantProposedAdvancedLibrary Assistant
    23. 23. After, results, changesCurrently
    24. 24. Other ChangesRolled out changes at our first TechnicalServices MeetingMonthly meetingsEncourage communicationTalk about any issuesTech Services BlogMinutes from Librarian meetingsCombined all supplies into one cabinetEverything is available to everyone
    25. 25. Art work: before
    26. 26. Art work: after
    27. 27. Other Changes, cont.Created comment boxEncouraging staff to come up with newideas and improvementsEncouraging “thinking outside the box”Crosstraining all positions (staff andlibrarians) and encouraging staffcollaboration
    28. 28. FutureGoing forward“There are many methods for predicting the future.For example, you can read horoscopes, tea leaves,tarot cards, or crystal balls. Collectively, thesemethods are known as „nutty methods.‟ Or you canput well-researched facts into sophisticated computermodels, more commonly referred to as „a completewaste of time.‟”– Dilbert
    29. 29. Reviewing and ChangingRevisiting changes this summerLook at workflows every 2-3 yearsAlign with library strategic planRequest Master Key for each personCreate workflow chart for all staffEncouraging staff to take initiativeProjectsImprovementsObservations
    30. 30. Staff Picture!Heterick Memorial Library Tech Services Staff:Sharon, Sarah, Jenny, Kelly, Stacey, Diane, Kathleen,Brian
    31. 31. References Burke, Leslie, and Stephanie McConnell. "Technical Services Departments in the Digital Age:The Four Rs of Adapting to New Technology." Against the Grain 19.5 (2007): 58-64.Print. Fischer, Ruth, and Mark Fischer. “Wheaton College Library: Workflow Analysis, May 29,2008.” Buswell Memorial Library. Wheaton College, 2008. Web. 26 Apr. 2013.http://library.wheaton.edu/sites/default/files/R2_Consultant_Report.pdf Leffler, Jennifer J., and Pamela Newberg. "Re-Visioning Technical Services: A UniqueOpportunity To Examine The Past, Access The Present, And Create A BetterFuture." Cataloging & Classification Quarterly 48.6/7 (2010): 561-571. Print. Pan, Denise, and Zaana Howard. "Reorganizing a Technical Services Division UsingCollaborative Evidence Based Information Practice at Auraria Library.“ EvidenceBased Library and Information Practice, 4.4 (2009): 88-94. Web. 26 Apr. 2013.http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/6516/5869 Zhu, L. "Use of Teams in Technical Services in Academic Libraries." Library Collections,Acquisitions and Technical Services 35.2-3 (2011): 69-82. Web. 7 May 2013.http://dx.doi.org/10.1016/j.lcats.2011.03.013
    32. 32. Credits Slide 2 – Dilbert quote:http://www.allgreatquotes.com/dilbert_quotes6.shtml Slide 6 – Machiavelli quote:http://www.leadershipnow.com/changequotes.html Slide 11 – Woodrow Wilson quote:http://www.leadershipnow.com/changequotes.html Slide 14 – Restructuring cartoon:http://restructuringcsu.wordpress.com/ Slide 26 – Dilbert quote:http://www.allgreatquotes.com/dilbert_quotes5.shtml
    33. 33. Contact InformationJenny Donleyj-donley.1@onu.eduKathleen Barilk-baril@onu.eduKelly Kobielak-kobiela@onu.edu

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