Employee Experience Design (UX Fest 2013)

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What would it be like if we designed our companies with the same care that we design our web apps? How is a new employee welcomed on her first day, not via welcome screens and a series of help bubbles, but by the experience the organization has created for her? Jen Dary, Talent Strategist at Plucky, is interested in designing experiences for employees and helping people work better. In this talk she’ll explore the opportunities we have to treat our co-workers as our users and how, in doing so, we can build more successful teams.

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Employee Experience Design (UX Fest 2013)

  1. 1. Employee Experience Design Jen Dary @beplucky beplucky.com Wednesday, October 2, 13
  2. 2. Wednesday, October 2, 13
  3. 3. Let’s do some user research. Wednesday, October 2, 13
  4. 4. The tiny moments that confirmed your decision to accept your job Wednesday, October 2, 13
  5. 5. The tiny moments that have made you question your decision to stay Wednesday, October 2, 13
  6. 6. Wednesday, October 2, 13
  7. 7. Employee Experience affects: ✦ recruiting & hiring ✦ retention ✦ quality of work ✦ brand recognition Wednesday, October 2, 13
  8. 8. Tackle tiny moments ✦ “Welcome” experience Wednesday, October 2, 13
  9. 9. Tackle tiny moments ✦ “Welcome” experience ✦ “I have a problem” experience Wednesday, October 2, 13
  10. 10. Tackle tiny moments ✦ “Welcome” experience ✦ “I have a problem” experience ✦ “Victory” experience Wednesday, October 2, 13
  11. 11. Some career advice. Wednesday, October 2, 13
  12. 12. Be a champion of Employee Experience. Wednesday, October 2, 13
  13. 13. It makes you invaluable. Wednesday, October 2, 13
  14. 14. Thanks! Jen Dary @beplucky beplucky.com Wednesday, October 2, 13
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