Health 2.0 NL Efficiency & Empathy

Slide 1: Health Management Rx Jen McCabe Gorman Efficiency & Empathy Integrating Health 2.0 Principles Into Brick & Mortar Caregiving Practice Health 2.0 Unconference NL 12.4.2008

Slide 2: Healthmgmtrx.blogspot.com Commentary on trends, news, & the road ahead ongoing conversations surrounding patient care processes of the future.

Slide 3: consulting = my perfect fit - take these best practices…and like ‘em!

Slide 4: it’s not for fast cars or $$$

Slide 5: i heart HEMA, wijn, & kaas

Slide 6: about that anchor…

Slide 7: jen’s self image

Slide 8: maybe also…

Slide 9:  prioritizing medical/clinical patient experience  quality of care – CQI improves clinical outcomes  patient safety - reducing “never” events  checklists, care bundles what is efficiency?

Slide 10:  prioritizes patient-centric orientation  aims to improve whole consumer experience  patient services (advocates, concierge- care)  “softer” side of consumer’s healthcare interaction what is empathy?

Slide 11: take the long view – 1. clinical results, 2. consumer relationships

Slide 12:  efficiency: quality & safety improvement initiatives  empathy: treating patients with respect & focusing on consumer-centric orientation we don’t encourage selective purchasing of healthcare goods/services – no efficiency, no empathy

Slide 13:  Health 2.0 NL & Health 2.0 US who wants to be sticky, who wants to be sweet

Slide 14: partners in consumer-centric care

Slide 15: the current patient experience

Slide 16: executive reaction to focus on “empathy” & consumer-centric programs

Slide 17: it’s NOT a faceoff – but it IS about control…

Slide 18: chris jordan disease/diagnosis is not personal identity

Slide 19: universal access to content, community, care?

Slide 20:  “This is where Health 2.0 comes in…tools of Health 2.0 allow us to better organize/ingest/disseminate the “new” limitless information.”  “Get ready for everyone to be more informed. And don’t try to run from it because you won’t have the energy required to keep up the necessary pace to stay ahead of the revolution.” (CONTENT)  “Embrace, Embrace. Embrace! Starting today!” (COMMUNITY) “our own system” http://ourownsystem.com/

Slide 21:  what brick and mortar caregiving intersections are of interest?  anywhere/everywhere consumers get access to care  gatekeepers & door openers flattening administrative hierarchies to provide greater access is primary tenet of Health 2.0 movement

Slide 22: unfortunately…

Slide 23: what do we have to DO?

Slide 24:  Amongst the newly enabled social processes, the first in importance is therefore the ability to produce complex artefacts in common, without recourse to either a for-profit or state-based form of social organization; second, the ability to scale small groups dynamics on a global scale, below the scale where hierarchical simplification would be needed, and so the possibility to replace hierarchical allocation by the bottom-up coordination through a multitude of small groups and individuals; third, the ability in the context of production of non-rival and ‘immaterial’ goods, to share them without any loss of usage or value by the sharer, so that a non-reciprocal logic of voluntary contributions, coupled with universal availability, not only becomes possible, but even a natural requirement which does not impose any substantial extra cost to the system. This is why I focus on the ‘peer to peer’ logic as a ‘non- reciprocal’ form of generalized exchange, which does not need any reciprocity. It is a form of communal shareholding which should clearly be distinguished from any reciprocity-based gift economy. It works in the immaterial sphere of non-rival goods, but because every physical production is also the result of an immaterial design, it also has a big impact on the totality of productive processes. – Interview with Cosma Orsi on Peer-Peer Politics, P2P Foundation aren’t you glad I DIDN’T put it this way?!

Slide 25: source our gurus

Slide 26: wisdom of crowds

Slide 27: mind-body connection – thinkers, meet doers

Slide 28: hugs instead of hammers, value instead of violence

Slide 29: unexpected stumbling blocks

Slide 30: “beautiful moments around the whiteboard”

Slide 31: hardware surrounds/supports the fracture and provides framework for new cell growth/tissue development

Slide 32: be smart about hive behavior

Slide 33:  define Health 2.0 NL (3.0, 4.0…)  blogger lineup for Health 2.0 NL  create ChangeThis Manifesto; UrbanDictionary definition  Wikipedia entry  Wired Magazine’s Geekipedia submission  compile crowdsourced definition of Health 2.0 (Dutch version)  press/media list?  What’s next? bigger conference? Health 2.0 NL & Health 2.0 US partnership? lights, camera, action items: health 2.0 NL is born

Slide 34:  “really achieving your dreams”  Randy Pausch, Carnegie Mellon University  View his “last lecture” on YouTube  http://www.youtube.com/watch?v=ji5_MqicxS  talk a metaphor for consumer-centric care – take time to learn/listen  not about me being a patient – about what we can achieve by making patients partners in care the head fake

Slide 35:  Health 2.0 = content, community (12- April-2008)  Health 3.0 = content, community, commerce (next NL unconference?)  Health 4.0 = content, community, commerce, coherence…seriously??? (first European Health 2.0 event 2009?) evolution of health 2.0