Efficiency & Empathy Integrating Health 2.0 Principles Into Brick & Mortar Caregiving Practice Health 2.0 Unconference NL 12.4.2008 Health Management Rx Jen McCabe Gorman

the road ahead Commentary on trends, news, & ongoing conversations surrounding patient care processes of the future. Healthmgmtrx.blogspot.com

consulting = my perfect fit - take these best practices…and like ‘em!

it’s not for fast cars or $$$

i heart HEMA, wijn, & kaas

about that anchor…

jen’s self image

maybe also…

what is efficiency? prioritizing medical/clinical patient experience quality of care – CQI improves clinical outcomes patient safety - reducing “never” events checklists, care bundles

prioritizing medical/clinical patient experience

quality of care – CQI improves clinical outcomes

patient safety - reducing “never” events

checklists, care bundles

what is empathy? prioritizes patient-centric orientation aims to improve whole consumer experience patient services (advocates, concierge-care) “ softer” side of consumer’s healthcare interaction

prioritizes patient-centric orientation

aims to improve whole consumer experience

patient services (advocates, concierge-care)

“ softer” side of consumer’s healthcare interaction

take the long view – 1. clinical results, 2. consumer relationships

we don’t encourage selective purchasing of healthcare goods/services – no efficiency, no empathy efficiency : quality & safety improvement initiatives empathy : treating patients with respect & focusing on consumer-centric orientation

efficiency : quality & safety improvement initiatives

empathy : treating patients with respect & focusing on consumer-centric orientation

who wants to be sticky, who wants to be sweet Health 2.0 NL & Health 2.0 US

Health 2.0 NL & Health 2.0 US

partners in consumer-centric care

the current patient experience

executive reaction to focus on “empathy” & consumer-centric programs

it’s NOT a faceoff – but it IS about control…

disease/diagnosis is not personal identity chris jordan

universal access to content, community, care?

“ our own system” “ This is where Health 2.0 comes in… tools of Health 2.0 allow us to better organize/ingest/disseminate the “new” limitless information.” “ Get ready for everyone to be more informed. And don’t try to run from it because you won’t have the energy required to keep up the necessary pace to stay ahead of the revolution.” (CONTENT) “ Embrace, Embrace. Embrace! Starting today!” (COMMUNITY) http://ourownsystem.com/

“ This is where Health 2.0 comes in… tools of Health 2.0 allow us to better organize/ingest/disseminate the “new” limitless information.”

“ Get ready for everyone to be more informed. And don’t try to run from it because you won’t have the energy required to keep up the necessary pace to stay ahead of the revolution.” (CONTENT)

“ Embrace, Embrace. Embrace! Starting today!” (COMMUNITY)

flattening administrative hierarchies to provide greater access is primary tenet of Health 2.0 movement what brick and mortar caregiving intersections are of interest? anywhere/everywhere consumers get access to care gatekeepers & door openers

what brick and mortar caregiving intersections are of interest?

anywhere/everywhere consumers get access to care

gatekeepers & door openers

unfortunately…

what do we have to DO?

aren’t you glad I DIDN’T put it this way?! Amongst the newly enabled social processes, the first in importance is therefore the ability to produce complex artefacts in common , without recourse to either a for-profit or state-based form of social organization; second, the ability to scale small groups dynamics on a global scale , below the scale where hierarchical simplification would be needed, and so the possibility to replace hierarchical allocation by the bottom-up coordination through a multitude of small groups and individuals ; third, the ability in the context of production of non-rival and ‘immaterial’ goods, to share them without any loss of usage or value by the sharer, so that a non-reciprocal logic of voluntary contributions , coupled with universal availability, not only becomes possible, but even a natural requirement which does not impose any substantial extra cost to the system. This is why I focus on the ‘peer to peer’ logic as a ‘non-reciprocal’ form of generalized exchange, which does not need any reciprocity. It is a form of communal shareholding which should clearly be distinguished from any reciprocity-based gift economy. It works in the immaterial sphere of non-rival goods, but because every physical production is also the result of an immaterial design, it also has a big impact on the totality of productive processes . – Interview with Cosma Orsi on Peer-Peer Politics, P2P Foundation

Amongst the newly enabled social processes, the first in importance is therefore the ability to produce complex artefacts in common , without recourse to either a for-profit or state-based form of social organization; second, the ability to scale small groups dynamics on a global scale , below the scale where hierarchical simplification would be needed, and so the possibility to replace hierarchical allocation by the bottom-up coordination through a multitude of small groups and individuals ; third, the ability in the context of production of non-rival and ‘immaterial’ goods, to share them without any loss of usage or value by the sharer, so that a non-reciprocal logic of voluntary contributions , coupled with universal availability, not only becomes possible, but even a natural requirement which does not impose any substantial extra cost to the system. This is why I focus on the ‘peer to peer’ logic as a ‘non-reciprocal’ form of generalized exchange, which does not need any reciprocity. It is a form of communal shareholding which should clearly be distinguished from any reciprocity-based gift economy. It works in the immaterial sphere of non-rival goods, but because every physical production is also the result of an immaterial design, it also has a big impact on the totality of productive processes . – Interview with Cosma Orsi on Peer-Peer Politics, P2P Foundation

source our gurus

wisdom of crowds

mind-body connection – thinkers, meet doers

hugs instead of hammers, value instead of violence

unexpected stumbling blocks

“ beautiful moments around the whiteboard”

hardware surrounds/supports the fracture and provides framework for new cell growth/tissue development

be smart about hive behavior

lights, camera, action items: health 2.0 NL is born define Health 2.0 NL (3.0, 4.0…) blogger lineup for Health 2.0 NL create ChangeThis Manifesto; UrbanDictionary definition Wikipedia entry Wired Magazine’s Geekipedia submission compile crowdsourced definition of Health 2.0 (Dutch version) press/media list? What’s next? bigger conference? Health 2.0 NL & Health 2.0 US partnership?

define Health 2.0 NL (3.0, 4.0…)

blogger lineup for Health 2.0 NL

create ChangeThis Manifesto; UrbanDictionary definition

Wikipedia entry

Wired Magazine’s Geekipedia submission

compile crowdsourced definition of Health 2.0 (Dutch version)

press/media list?

What’s next? bigger conference? Health 2.0 NL & Health 2.0 US partnership?

the head fake “ really achieving your dreams” Randy Pausch, Carnegie Mellon University View his “last lecture” on YouTube http://www.youtube.com/watch?v=ji5_MqicxSo&e talk a metaphor for consumer-centric care – take time to learn/listen not about me being a patient – about what we can achieve by making patients partners in care

“ really achieving your dreams”

Randy Pausch, Carnegie Mellon University

View his “last lecture” on YouTube

http://www.youtube.com/watch?v=ji5_MqicxSo&e

talk a metaphor for consumer-centric care – take time to learn/listen

not about me being a patient – about what we can achieve by making patients partners in care

evolution of health 2.0 Health 2.0 = content, community (12-April-2008) Health 3.0 = content, community, commerce (next NL unconference?) Health 4.0 = content, community, commerce, coherence…seriously??? (first European Health 2.0 event 2009?)

Health 2.0 = content, community (12-April-2008)

Health 3.0 = content, community, commerce (next NL unconference?)

Health 4.0 = content, community, commerce, coherence…seriously??? (first European Health 2.0 event 2009?)