All internal design assignments (including new business (Local) and marketing documents) for MS&L London are covered under this agreement (mainly brochures, booklets, powerpoint presentations / templates, PDF/word document, E-mailers, etc.)
Readymade Text Matter (Copy) is being provided by the London Team for the design purpose.
Output format can be In-design files, Powerpoint, Word, JPEGS, PDFs, etc.
The agreement does not cover any type of digital work like web banners, web pages, websites/microsites, animation or video work. This is on a chargeable basis.
The agreement does not cover Clients’ assignments that MS&L London undertakes for the Clients and is on a chargeable basis
Pankaj Desai is in-charge of all their assignment and he is supported by a team of client servicing executive for co-ordination and support design team including a Sr. Graphic Designer and Graphic Designer
Kate Steele, Director, New Business Development and her colleague Maud Broda, Executive, New Business Development are in-charge from their end
The Design Team in India works from Mondays to Fridays for MS&L London and is available till 9 pm IST daily
The Design Team is also available for work on beyond routine hours and Saturdays local time, if agreed in advance and depending on the urgency of the assignment
A list of Public Holidays in India was also submitted to London team which helps both the teams to plan the work in a better way. Only in case of extreme emergency, Hanmer MS&L team is available to work during Public Holidays or Sundays.
MS&L London team uses a set Design Briefing Form and Job Code System, i.e. a job number is mentioned in the said form. No design work is carried out unless there is a job code included in the briefing document.
All the job requests by London Team members are also marked to Kate / Maud for their record purpose.
The receipt of all briefs is acknowledged by Hanmer MS&L team via email on the same working day. In this acknowledgement e-mail, the Hanmer MS&L Team either agree to the deadline of the brief or discuss an alternative deadline with the London Contact
Any questions / clarifications requested by Hanmer MS&L Design Team is being responded by the London Contact within the same working day