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Partnership Defined Quality: Acting it Out!
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Partnership Defined Quality: Acting it Out!


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Partnership Defined Quality: Acting it Out! …

Partnership Defined Quality: Acting it Out!

Beth Outterson, Save the Children
Bonnie Kittle, Consultant

CORE Group Spring Meeting, April 29, 2010

Published in: Health & Medicine

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  • 1. Partnership Defined Quality: Acting it Out! CORE Spring Meeting 2010 Beth Outterson, Save the Children Bonnie Kittle, Consultant
  • 2. Why we’re doing this session
    • We know it works !
      • implemented in over 15 countries with some evidence of quality improvements.
    • Opportunity to build the evidence base
      • Further testing and implementation needed
      • Quality improvements not yet attributed to PDQ. But M&E Tools are now in place and ready to use.
    • SC designed PDQ but few others have used it
      • We are trying to build interest and expertise
      • Acting it out quickly improves understanding
  • 3. PDQ Process BUILDING SUPPORT WORKING IN PARTNERSHIP FOR QUALITY IMPROVEMENT COMMUNITY DEFINED QUALITY HEALTH WORKER DEFINED QUALITY Better Health Improve provider job satisfaction Improve client satisfaction Increase communities’ sense of ownership of health facility Increase community capacity for social change Shared rights and responsibilities for better health outcomes BRIDGING THE GAP
  • 4. Criteria for QIT membership
    • Respected in the community
    • Knowledge, experience or influence in the community
    • Need to have the time to participate in meetings
    • Ideal: 30% community, 30% provider, 30% marginalized (essential in order for those groups to “have a voice”)
  • 5. Role of Quality Improvement Team
    • Serve as a liaison between community and providers at local facility
    • Develop and implement the action plan
    • Seek internal resources –both human and financial
    • Actively attend and share leadership of weekly or bimonthly QIT meetings
    • Community mobilization and awareness raising Gathering and Monitoring of quality improvement data
  • 6. Action plan 3. 2. 1. 2. 3. A.______ B._______ 1. Status When Resources/ Materials Needed Who is responsible Action needed Solutions (for each factor) Contributing Factors Problem
  • 7. Tracking Table HOW GOOD IS GOOD ENOUGH? (Benchmark) HOW WILL YOU MEASURE? PROOF OF CHANGE? (Indicators) WHAT SHOULD BE? (Quality standard) PROBLEM
  • 8. Resources
    • PDQ Manual:
    • PDQ for Youth Manual:
    • PDQ Facilitator's Guide http://
  • 9. Resources Cont’d
    • 11 monographs of PDQ experiences
    • PDQ M and E Toolkit
    • PDQ Technical Advisory Working Group