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Social ECM - How Social Media impacts Enterprise Content Managemnet
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Social ECM - How Social Media impacts Enterprise Content Managemnet

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Social Media creates a lot of content. This content needs to be managed - especially if the content is created within an enterprise (Note: an enterprise in this definition is any organization that is …

Social Media creates a lot of content. This content needs to be managed - especially if the content is created within an enterprise (Note: an enterprise in this definition is any organization that is a business). Enterprises need to insure the content is captured and perhaps controlled and moderated. This is not to say it's a Big Brother scenario. However, businesses do need to protect themselves and their assets (written and otherwise).

This presentation walks through a few scenarios where Social Media and Enterprise Content Management overlap. Smart companies (enterprises) will have plans in place to track, monitor and manage content that may affect their organization. Not doing so is at their peril.

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  • You say on slide 16 that content is king... I have heard that 'awareness' is king.
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  • Source: http://www.cmswire.com/cms/enterprise-cms/spc09-ecm-for-the-masses-how-sharepoint-2010-delivers-on-the-promise-005823.php
  • Metadata is Data that Describes Data.In the ECM world Metadata is the lifeblood of the organization. Metadata drives to tagging engine and efforts. Metadata is used by people to define and describe the information they are working on – whether it’s a paper document, an electronic document (see Creating Content in SharePoint slide), a picture, an audio or video file, an engineering drawing, or something else. Metadata is used by computer systems (ECM systems too) to quickly parse and deliver the information to a query. Capturing the information right … the first time is critical to ECM solution success. Social ECM happens in real-time. The ability to track, monitor and act on triggers (a workflow / bpm task) is critical to the success of an ECM solution. The ECM solution extends to the enterprise … customer service (think tweets and facebook comments); marketing; product development; etc.Tags: TechnoratiSocial MediaUGCDiggSearchBlogECMSharePointConversationsBookmarkTwitterFacebookLinkedInYouTubeFlickrNewsgatorSocial ComputingtaxonomyfolksonomyComplianceRecordOutlook ConnectorDataset
  • Everyone creates content. Not all content is created equal … yet EVERYONE creates content.The use of Social ECM allows for all content to be tagged and as necessary added to the proper taxonomy.
  • Social ECM – It’s not about the Technology - http://jshueywa.blogspot.com/2009/10/social-ecm-its-not-about-technology.htmlThe Convergence of Social Media and ECM - http://jshueywa.blogspot.com/2009/01/convergence-of-social-media-and-ecm.html
  • Source: In Jan 2010 Microsoft asked partners to create a Social App within a Week. Guess What? They did it!http://www.networkworld.com/slideshows/2010/012910-microsoft-sharepoint-2010-socialfest-agarwal.html#slide1
  • For more information – see Michael Gannotti - http://socialmedia.mikegannotti.com/Lists/Categories/Category.aspx?Name=Michael%20on%20the%20Go Paolo Tosolini - http://tosolini.com/
  • Transcript

    • 1. Social ECM
      Jeff Shuey
      Director, Business Development
      Eastman Kodak
    • 2. Webcast Details
      E-mail Invite / Web Page Info
      Let's face it: FaceBook and Twitter have changed the way we interact with others-- even our colleagues. It's only fitting that the recent updates in SharePoint 2010 reflect these trends.
      This session will focus on how to leverage social interaction within the enterprise to maximize productivity.
    • 3. Agenda
      Social Media and ECM
      Why SharePoint for Social ECM
      The Future of Social ECM
    • 4. Where to Start?
      Why DO Social Media?
      What arethe Risks?
      What arethe Rewards?
    • 5. Why DO Social Media?
    • 6. Social Media hasn’t changed ANYTHING
      Social Media has changed EVERYTHING
    • 7. Polling Slide
      Does your company have Social Media Policy and Usage Guidelines?
      Yes
      No
      Under Development
      Not Sure
      Why should we
    • 8. SharePoint 2010 Social ECM Features
      Features that will help Social ECM Efforts:
      Document ID:
      Generates a unique identifier for every document uploaded. Documents / Objects can be tracked even when moved.
      Metadata:
      Organizes information with features such astagging, ratings and keywords. A shift from the traditional hierarchical file and folder structure.
      Records Management:
      Allows users to declare a document as a record
      Schedules can be defined to transfer these declared records to the Record Center.
      Auditing metadata are such as expiration, author, hold, etc. are available.
      Social Computing:
      Users define social relationships and relevance of information with My Sites
      Tag posts, job activities, what they are working on, posting messages and notes and interact with colleagues.
      Taxonomy & Folksonomy
      Ease of Use:
      Tight integration with Office 2010 allows content from an office document on the desktop to interact with SharePoint 2010 making it very efficient for users.
      Everyone is a content creator. Web publishing has been simplified with a rich and familiar authoring experience. It has reduced clicks to publish content and it truly empowers everyone to be a content author.
      Source: Dux Raymond Sy
    • 9. Definitions
      Tags
      Keywords that group and organize objects
      Taxonomy
      Classification according to a pre-determined system
      Folksonomy
      The spontaneous cooperation of a group of people to organize information into categories; a user-generated taxonomy
    • 10. Who gets to create content?
      What are the risks with content?
      Regulated Industries
      Internal Policies
      Partnership Agreements
      Intellectual Property Rights
      Non-Disclosure Agreements
      Should we just leave it to the Professionals?
    • 11. What is “Enterprise” Content?
      Traditional
      Paper and Digital information
      New World Order
      Mobile Data
      LBS data
      Paper Based Information
      Call Center Information
      Web Page Registrations
      Event Attendees
      Anything that crosses your firewall?
      Examples:
      • Regulated Industries on Twitter
      • 12. Whole Foods has 50 Twitter Accounts
    • Social ECM – Things your Lawyer will ask
      Why apply Tags, Notes, Taxonomy and a Folksonomy?
      The New Abilities
      Find-ability
      Put-ability
      Discover-ability
      Key Point:
      You may not find it, but others will.
    • 13. Some Common Questions
      Is this part of my job?
      Will I get in trouble for posting this?
      How much time should I spend on Social Media sites?
      Will it affect my performance review?
      Who else is doing this?
      Who will see this?
    • 14. Content Creation in SharePoint
      Traditional
      Word
      PowerPoint
      Excel
      Outlook
      Increasingly Common
      Video
      Audio / Podcast
      Blogs
      Social Bookmarks
      Notes (2010)
      Tags (2010)
    • 15. The Conversation Prism
      Source: Brian Solis and Jess3
    • 16. It’s all Metadata
    • 17. Is Content King?
      No … Curation is King
    • 18. Using Social Media
      Content Use in Action
      Find Experts
      Empower Employees
      Taxonomy / Folksonomy
      Protect your Assets
      The Power of Social ECM
      Social ECM – It’s not about the Technology
    • 19. Polling Slide
      How many of you regularly use:
      Facebook
      LinkedIn
      Twitter
    • 20. Polling Slide
      Have you ever seen compromising content posted (from an ECM / Records Management / Legal) perspective:
      Yes
      No
      Not Sure
      What does “compromising” mean?
    • 21. The Future of Social ECM
      Search
      Traditional
      Real-Time
      Social
      Search and Act
      Indexed Video
      Indexed Audio
      Location Based Services
      Location and Time Based
      Widgets & Web Apps
      Digital Asset Management
      LifeStream
      Search by:
      Advanced Features:
      • Expert Search
      • 25. Dynamic / Intelligent Search
    • Tune your content for search
      Enable tagging
      Ratings (reputation management)
      Search facets
      Empower the user
      Let the user tag THEIR WAY
      Folksonomy
      Folksonomy may become Taxonomy
    • 26. SharePoint has Notes
      What are they?
      New to SharePoint 2010
      Allows for the propagation of Notes across SharePoint site
      Best Use: Use for Social Stream & News Feeds
      What are the pros?
      Easy to use
      Easy to share across sites
      What are the cons?
      EVERYONE gets notified when a note changes.
      Even if this information is confidential
      Could Notes become Social Bookmarking for SharePoint?
    • 27. Polling Slide
      Would the ability to have notes within SharePoint that can be tied to a specific object be useful?
      I need it now
      I’m not sure I know what this means
      Who gets to see the notes
    • 28. Microsoft & Partners
    • 29. A Few Experts
      Mike Gannotti– Michael on the Go!!!
      Paolo Tosolini– Podcast and Academy Mobile
    • 30. Next Steps
      Find your Socialista’s
      The Role(s) of Content Creators
      The Role of Curator
      The Impact on ECM
      Productivity
      Satisfaction
      Engagement
      Retention
    • 31. Wrap Up
      You are already DOINGSocial Media
      Whether you are tracking it and accounting for Social Media activity is a different issue
      SharePoint 2010 is a great place to start
      SharePoint 2010 has core capabilities that are often good enough, but …
      Partners have offerings that augment and also fill gaps that Microsoft cannot fill
      SharePoint will continue to expand beyond the platform and become a Business Operating System --- which will include Social ECM and more
    • 32. Questions
      Jeff Shuey
      Jeffrey.Shuey@Kodak.com
      M: +1 425 922 8056
      Twitter: @jshuey
      Web: kodak.com/go/sharepoint
      Rutherford Wilson
      rutherford.wilson@atalasoft.com
      Twitter: @Atalasoft
      Web: Atalasoft.com

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