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Social Media Monitoring: Everybody's Talking! Are You Listening

by Distinguished Lecturer at Ball State University on Feb 10, 2012

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This is an overview of social media monitoring, which starts with the basic principles of listening, measuring and engaging. It also features examples from top companies that show a variety of use ...

This is an overview of social media monitoring, which starts with the basic principles of listening, measuring and engaging. It also features examples from top companies that show a variety of use cases for social media monitoring, including customer engagement, customer service, marketing efficiency, community building and customer insights.

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Social Media Monitoring: Everybody's Talking! Are You Listening Social Media Monitoring: Everybody's Talking! Are You Listening Presentation Transcript