RFID use in Libraries: ROI
Upcoming SlideShare
Loading in...5

Like this? Share it with your network


RFID use in Libraries: ROI

Uploaded on

A presentation for the Canadian Libraries Association on the return on investment for implementing RFID systems for self service, elibraries, sortation, security and public access management.

A presentation for the Canadian Libraries Association on the return on investment for implementing RFID systems for self service, elibraries, sortation, security and public access management.

More in: Business
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads


Total Views
On Slideshare
From Embeds
Number of Embeds



Embeds 15

http://www.slideshare.net 9
http://jeffnarver.com 6

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide
  • JEFF
  • JEFF (and Alice)ALICE -- Reducing Risk -- systematically gathering evidence that can be used to make a decision. – less subjective/emotional decision makingJEFF-- Process shines light into dark corners Forecasting & resource allocation –human and $$ resources-- BEFORE A BREAK/HANDS-ON WORK TIME -– think about possible projects in their library, what’s on the drawing board at your library, which ones do you think you could put through this process? -- because next, we want to start working on a skeleton of a project -- Organize folks – have them work together or separately -- FEW MINUTES TO MAKE NOTES ABOUT YOUR OWN ENVIRONMENT
  • Who does what – and what are they paid?-- What standard are you going to use – is the standard time? If so, need to know how much time different things to take, and what hourly wage you assign to it - know who fulfills what roles ahead of time, determine their fully burdened wages in order to get the most accurate sense of costs.-- decide how granular you want to be – are you going to round figures off? - Are your averaging wages? Do you have folks at different pay rates doing the same task?-- Are you going to consider overhead costs of employee, or the more tangible cost (task E takes Y seconds, x Fully burdened hourly wages)
  •  Which one do folks think would have the biggest savingsAlice notes: remove values, mix up orderSpeed of check-in$2, 371Inventory$4,106Shelf Reading$6,969New Collection Processing$2,114Circulation Desk Staffing$26,330Total projected annual savings$41,890
  • Jeff
  • We are entering into an intangible economy
  • Question: what barriers do you see to your project?Competitors? Alternatives? What if you don’t do it, what is at risk?Barriers @ MRU -- For us, downward trend in Circ was a barrier, potential staff anxiety around implementing such a change.cost relative to payback period, including labour, time lost on other projects Alternative – lower cost, EM self-check would do some of the same for us.Question – why would you want to do this NOW?Enablers – why NOW? What opportunities are there for moving ahead? Potential partners?Funders? Transitional opportunity that could help implementation? PR opportunity?@ MRU For us, transition to university – a climate of change anyway, and could use the profile boost with our new status. Building plans – we are going to be in flux, new space will mean a new way of doing business and organizing ourselves – good time to change AND will be handling items one by one anyway. Powerful enablers.Report Content ExampleExecutive SummaryBackground & AssumptionsProject ObjectivesMethodologyData Collection & AnalysisProject CostsROI and Payback PeriodQualitative FactorsImplementation IssuesConclusion & Recommendations
  • ALICE:@ MRUTime required for an ROI study will be relative to size and scope of the project- Predicting the time spent was difficult. Thought it would take a few weeks – it ended up taking months - Hour a week for 8 weeks in meetings - Data collection – was tough to predict – lots of number crunching and observing -Report writing and re-writing – took several more weeks, and was the most time-consuming, but a lot of this was due to being in different cities, having tight schedules and different styles. - Versioning – establish up front how you will do this, who will be the keeper of the records! (would assume a librarian would have been good at file management – au contraire) I would have formed the team differently – perception of walking into a dept and asking a bunch of questions about their business alarmed some folks, needed a bigger team Learned about my library – what people do and how. Surprised by how often I’ve calledupon the data numerous – to determine costs associated with mailing notices, to determine cost savings of an interim self-check unit we are considering until we can go ahead with RFID


  • 1. How to Quantify the Return on Investment of Library Technology Projects
    Alice Swabey, Coordinator - Access Services,
    Mount Royal University Library
    Jeff Narver, Library Productivity Specialist,
    3M Canada Library Systems
  • 2. What this Process is … and isn’t
    Process not a tool
    Not to prove
    Gap analysis
    Not for all projects
  • 3. Why Use Project ROI?
    Reduce risk
    Resource allocation
    Defining a balanced value perspective
    Qualitative, quantitative, strategic, tactical, short & long term
    Funding tool
    Validate claims
  • 4. Step 1: Environmental Scan
    Collect & evaluate potential projects
    Prioritize projects
    Organize the team
    Library circumstances
  • 5. Step 2: Program Assumptions
    Outline of problem
    Possible solutions
    Possible alternatives
    Go / no go’s
    Program parameters
    Size & scope
    Gut check
  • 6. Step 3: Program Objectives
    Simple, measureable, realistic
    Financial, time, learning
  • 7. Step 4: Identify Impact Points
    Break down current process
    Break down new process
    Identify and compile master list
  • 8. RFID Sample Impact Points
    Speed of circulation
    Shelf management
    New materials processing
    Reduction in materials handling
    Speed to shelf
  • 9. Step 5: Conversion Standard
    What standard will you use?
    If it doesn’t fit, don’t force it
    For example ...
    79 652 circs/yr x 7.5 seconds/item = 165 hours x 28.98/hr wages = $4781
  • 10. Step 6: Data Collection
  • Data examples
    Lost items
    Customer complaints
    Staff turnover
    Processing time
    Process improvement
    Customer loyalty
    Customer complaints & impressions
    Staff complaints
    Staff satisfaction
    Staff Safety
  • 20. Then Estimate Change
    Agree upon change estimates
    Don’t force it (step 8)
  • 21. Project Savings
  • 22. Step 7: Project Costs
    It isn’t the just the equipment
    Capital vs operational
    1 year or 3-5 years
  • 23.
  • 24. Qualitative factors drive projects
    Intangibles are the invisible advantage
    Jack Phillips, 2007
  • 25. Step 8: Qualitative Benefits
    Help tell the story
    Customer satisfaction
    Staff satisfaction
  • 26. Step 9: Return on Investment
    Calculate the annual project benefits (step 6)
    Divide them by the project costs
    average 3-7 years
  • 27. Step 10: Writing the Report
    Barriers & enablers to implementation
  • 28. Step 10: Write Report
    Know your audience
  • 29. Step 11: Do follow-up
    Test assumptions after project implementation
  • 30. What we learned
    Listen to the data
    Manage staff anxiety
    It isn’t always the quantitative
    Process milestones & credibility
    Learning about your library
  • 31. Wrapping Up
    Alice Swabey
    Mount Royal University
    Jeff Narver
    3M Canada
  • 32.
  • 33. Adding it all up...