Organizational Culture Jeff McNeill – 2007 University of Hawaii at Manoa Copyright © Jeff McNeill This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License

Organizational Culture – Agenda Comes from Anthropology the Study of Culture Different from National Culture Six Dimensions of Organizational Culture Process vs. Results Employee vs. Job Parochial vs. Professional Open vs. Closed System Loose vs. Tight Control Normative vs. Pragmatic http://tinyurl.com/48b4o http://tinyurl.com/4dqmz

Comes from Anthropology

the Study of Culture

Different from National Culture

Six Dimensions of Organizational Culture

Process vs. Results

Employee vs. Job

Parochial vs. Professional

Open vs. Closed System

Loose vs. Tight Control

Normative vs. Pragmatic

Measurement of Organizational Culture Definition of Culture “ The collective programming of the mind which distinguishes one group or category of people from another” – Geert Hoffstede Culture is a Construct Not directly accessible to observation Inferable from behavior Useful in predicting behavior

Definition of Culture

“ The collective programming of the mind which distinguishes one group or category of people from another” – Geert Hoffstede

Culture is a Construct

Not directly accessible to observation

Inferable from behavior

Useful in predicting behavior

Organizational Culture & National Culture Culture About people in groups National culture = “values” The way things “should be” Normative Organizational culture = “practices” The way things “are” “ How we do things around here” Descriptive

Culture

About people in groups

National culture = “values”

The way things “should be”

Normative

Organizational culture = “practices”

The way things “are”

“ How we do things around here”

Descriptive

Process vs. Results Process Orientation How things are done The way we do things Results Orientation What gets done Outcome Process Results

Process Orientation

How things are done

The way we do things

Results Orientation

What gets done

Outcome

Employee vs. Job Concern for Employee Employee satisfaction Concern for Job Work and what employee can do Employee Job

Concern for Employee

Employee satisfaction

Concern for Job

Work and what employee can do

Parochial vs. Professional Parochial Identity taken from being in the organization Professional Identity from outside organization Parochial Professional

Parochial

Identity taken from being in the organization

Professional

Identity from outside organization

Open vs. Closed System Open System Easy to join Quickly get up to speed Closed System Difficult to join Only certain kind of people fit in Open Closed

Open System

Easy to join

Quickly get up to speed

Closed System

Difficult to join

Only certain kind of people fit in

Loose vs. Tight Control Loose Control Casual Improvisation Tight Control Seriousness Punctuality Loose Tight

Loose Control

Casual

Improvisation

Tight Control

Seriousness

Punctuality

Normative vs. Pragmatic Normative Orientation Ideologically driven Pragmatic Orientation Market-driven Normative Pragmatic

Normative Orientation

Ideologically driven

Pragmatic Orientation

Market-driven

Organizational Culture Six Dimensions of Organizational Culture Process vs. Results Employee vs. Job Parochial vs. Professional Open vs. Closed System Loose vs. Tight Control Normative vs. Pragmatic Measured on Bimodal Scale

Six Dimensions of Organizational Culture

Process vs. Results

Employee vs. Job

Parochial vs. Professional

Open vs. Closed System

Loose vs. Tight Control

Normative vs. Pragmatic

Measured on Bimodal Scale