Ten Traits of Good Product Managers Jeff Lash [email_address] How To Be A Good Product Manager – www.goodproductmanager.com Ask A Good Product Manager -- ask.goodproductmanager.com

What is a trait? Why do we need a dictionary when we have wireless? : Uploaded to flickr by ElektraCute flickr.com/photos/88903556@N00/119058236/

What is a trait? Often called “soft skills” Something you have (and everyone has) Not binary Malleable, to some extent “ Just enough” is good; too much is bad Good product managers have certain traits Learn to exploit yours for fun and profit!

Often called “soft skills”

Something you have (and everyone has)

Not binary

Malleable, to some extent

“ Just enough” is good; too much is bad

Good product managers have certain traits

Learn to exploit yours for fun and profit!

Why should we care about traits? Traits make people who they are Traits make people good or bad at certain things Traits can put the “good” in “good product manager” between the tangible and intangible: Uploaded to flickr by lil’bear flickr.com/photos/lilbear/253860293/

Traits make people who they are

Traits make people good or bad at certain things

Traits can put the “good” in “good product manager”

Learning about traits from the Wii

You need “just enough” of traits A little A lot “ Amount” of trait Effectiveness Pointy- haired boss Superstar

Ten Traits Passion Empathy Humility Self-awareness Tenacity Decisiveness Innovativeness Confidence Focus Persuasiveness

Passion

Empathy

Humility

Self-awareness

Tenacity

Decisiveness

Innovativeness

Confidence

Focus

Persuasiveness

Passion Bad product managers have indifference Good product managers have passion You need passion to build great products You need passion to inspire others to build great products Sparkly heart: Uploaded to flickr by *saxon* flickr.com/photos/88903556@N00/119058236/

Bad product managers have indifference

Good product managers have passion

You need passion to build great products

You need passion to inspire others to build great products

Passionate about vacuums Source: www.innovation-creative.com/z4171_james_dyson.jpg

Does Passion Matter? “ I think ‘inspiring passion’ matters a lot … There’s an art to creating a shared vision that people can adopt as their own, a vision that will motivate them even when you’re not around to keep the fires hot.” -- Bob Corrigan www.productbeautiful.com/2008/04/02/does-passion-matter/

“ I think ‘inspiring passion’ matters a lot … There’s an art to creating a shared vision that people can adopt as their own, a vision that will motivate them even when you’re not around to keep the fires hot.” -- Bob Corrigan

Empathy Bad product managers have disdain Good product managers have empathy Empathize with customers in order fulfill their needs Empathize with colleagues to create effective and high-performing teams thinkgeek.com/tshirts/itdepartment/595d/zoom/

Bad product managers have disdain

Good product managers have empathy

Empathize with customers in order fulfill their needs

Empathize with colleagues to create effective and high-performing teams

Source: www.spurgeon.org/~phil/posters.htm

Humility Bad product managers have arrogance Good product managers have humility “ Credibility is the capital you trade with, start with humility. … Humility and honesty gain respect, as does asking for help and being reciprocal about sharing thanks for getting it.” Source: “Surviving Product Management” by Louis Columbus pragmaticmarketing.com/publications/magazine/4/2/survivingPM

Bad product managers have arrogance

Good product managers have humility

“ Credibility is the capital you trade with, start with humility. … Humility and honesty gain respect, as does asking for help and being reciprocal about sharing thanks for getting it.”

Source: “Surviving Product Management” by Louis Columbus pragmaticmarketing.com/publications/magazine/4/2/survivingPM

Self-awareness Bad product managers have ignorance of their strengths and weaknesses Good product managers have self-awareness “ Self-awareness is being conscious of what you’re good at while acknowledging what you still have yet to learn. This includes admitting when you don’t have the answer and owning up to mistakes.” Source: “ Self Awareness and the Effective Leader” by Chris Musselwhite www.inc.com/resources/leadership/articles/20071001/musselwhite.html

Bad product managers have ignorance of their strengths and weaknesses

Good product managers have self-awareness

“ Self-awareness is being conscious of what you’re good at while acknowledging what you still have yet to learn. This includes admitting when you don’t have the answer and owning up to mistakes.”

Source: “ Self Awareness and the Effective Leader” by Chris Musselwhite www.inc.com/resources/leadership/articles/20071001/musselwhite.html

Humility vs. self-awareness You can have humility and not self-awareness You give credit to others for a successful project… … yet you do not acknowledge that your incompetence nearly caused the project to fail You can have self-awareness and not humility You acknowledge that your incompetence nearly caused the project to fail … yet you do not give credit to others for saving it and making it a success

You can have humility and not self-awareness

You give credit to others for a successful project…

… yet you do not acknowledge that your incompetence nearly caused the project to fail

You can have self-awareness and not humility

You acknowledge that your incompetence nearly caused the project to fail

… yet you do not give credit to others for saving it and making it a success

Tenacity Bad product managers have low tolerances for overcoming challenges Good product managers have tenacity “ have a wellspring of spiritual energy to call on to surmount any obstacle.” -- Stewart Butterfield (flickr) Source: “ The Unexpurgated Stewart Butterfield” by Chris Musselwhite nextnet.typepad.com/the_next_net/2006/12/the-unexpurgate.html Words to live by: Uploaded to flickr by Erik Charlton flickr.com/photos/erikcharlton/2039569768/

Bad product managers have low tolerances for overcoming challenges

Good product managers have tenacity

“ have a wellspring of spiritual energy to call on to surmount any obstacle.” -- Stewart Butterfield (flickr)

Source: “ The Unexpurgated Stewart Butterfield” by Chris Musselwhite nextnet.typepad.com/the_next_net/2006/12/the-unexpurgate.html

Decisiveness Bad product managers have difficulty making decisions Good product managers have decisiveness Cold stone: Uploaded to flickr by tyger_lyllie flickr.com/photos/tyger_lyllie/202389797/

Bad product managers have difficulty making decisions

Good product managers have decisiveness

Decisiveness + decision-making “ The best, most succinct definition I ever heard as to what my job as a product manager entailed was: ‘Your job is to make decisions.’” Source: “The Exceptional Product Manager: What is the Right Stuff?” By Mark J. Tiedman pragmaticmarketing.com/publications/magazine/3/2/0503mjt “ The choice to not make a decision — to do more research, run the numbers again, talk with more customers — is actually a decision!” Source: “T he importance of decision-making” By Jeff Lash www.goodproductmanager.com/2006/12/21/the-importance-of-decision-making/

“ The best, most succinct definition I ever heard as to what my job as a product manager entailed was: ‘Your job is to make decisions.’”

Source: “The Exceptional Product Manager: What is the Right Stuff?” By Mark J. Tiedman pragmaticmarketing.com/publications/magazine/3/2/0503mjt

“ The choice to not make a decision — to do more research, run the numbers again, talk with more customers — is actually a decision!”

Source: “T he importance of decision-making” By Jeff Lash www.goodproductmanager.com/2006/12/21/the-importance-of-decision-making/

Innovativeness Bad product managers have limited success approaching problems in new ways Good product managers have innovativeness Product management is inherently an innovation activity Post Office Innovation: Uploaded to flickr by Kris Cohen flickr.com/photos/kcohen/509497624/

Bad product managers have limited success approaching problems in new ways

Good product managers have innovativeness

Product management is inherently an innovation activity

Confidence Bad product managers have doubt and fear Good product managers have confidence Confidence in Ideas Abilities Effectiveness Decisions Themselves buff canoer: Uploaded to flickr by mahalie flickr.com/photos/mahalie/189147420/

Bad product managers have doubt and fear

Good product managers have confidence

Confidence in

Ideas

Abilities

Effectiveness

Decisions

Themselves

Homer Simpson, Product Manager? “ The Homer” For only $82,000… A bubble dome for the driver, and another for passengers. An “extremely large beverage holder” Car horns that play “La Cucaracha” Shag carpeting Chrome air scoop and spoiler Tail fins Straps and muzzles for small children Thanks to Tom Grant for the reminder about this episode: blogs.forrester.com/product_management/2008/03/homer-simpson-p.html

“ The Homer”

For only $82,000…

A bubble dome for the driver, and another for passengers.

An “extremely large beverage holder”

Car horns that play “La Cucaracha”

Shag carpeting

Chrome air scoop and spoiler

Tail fins

Straps and muzzles for small children

Focus Bad product managers have too many “agendas” to be effective Good product managers have focus It is better to do one thing well than to do a lot of things poorly irony ; Uploaded to flickr by mrpattersonsir flickr.com/photos/mrpattersonsir/30325860/

Bad product managers have too many “agendas” to be effective

Good product managers have focus

It is better to do one thing well than to do a lot of things poorly

Persuasiveness Bad product managers have an inability to influence others Good product managers have persuasiveness If you can not persuade, everything else is irrelevant 3D Team Leadership Arrow Concept: Uploaded to flickr by lumaxart flickr.com/photos/lumaxart/2137729430/ More at thegoldguys.blogspot.com/

Bad product managers have an inability to influence others

Good product managers have persuasiveness

If you can not persuade, everything else is irrelevant

Using traits to your advantage What traits do you not have enough of? What traits do you have too much of? Improving your effectiveness comes from awareness and understanding of your traits When hiring, seek to understand traits of prospective product managers Ask questions which will provide examples of how traits are (or are not) used on the job

What traits do you not have enough of?

What traits do you have too much of?

Improving your effectiveness comes from awareness and understanding of your traits

When hiring, seek to understand traits of prospective product managers

Ask questions which will provide examples of how traits are (or are not) used on the job

What was not included here Industry experience Technical skills Ability to write MRDs/PRDs MBA Knowledge of Agile Etc… “ Hire for Attitude, Train for Skill” fastcompany.com/magazine/04/hiring.html

Industry experience

Technical skills

Ability to write MRDs/PRDs

MBA

Knowledge of Agile

Etc…

“ Hire for Attitude, Train for Skill”

fastcompany.com/magazine/04/hiring.html

Other resources on the topic Seven Traits of Successful Product Managers michael.hightechproductmanagement.com/2006/12/seven_traits_of_successful_pro.html The 7 Habits of Highly Effective Product Managers community.featureplan.com/community/2007/03/past_webinar_the_7_habits_of_h.php How to be a Great Product Manager onproductmanagement.wordpress.com/2007/08/14/how-to-be-a-great-product-manager-boxed-set-with-bonus-features/

Seven Traits of Successful Product Managers

michael.hightechproductmanagement.com/2006/12/seven_traits_of_successful_pro.html

The 7 Habits of Highly Effective Product Managers

community.featureplan.com/community/2007/03/past_webinar_the_7_habits_of_h.php

How to be a Great Product Manager

onproductmanagement.wordpress.com/2007/08/14/how-to-be-a-great-product-manager-boxed-set-with-bonus-features/

Thanks for listening! Questions / comments / feedback encouraged [email_address] Visit me at www.goodproductmanager.com