ADOPTING NEW TECHNOLOGIES FORREFERENCE SERVICES       Changingfor Today & Tomorrow
Patron Questions at My LibraryHere is my new…Nook, Kindle, Paperwhite/weight, Ipad. Ineed some ebooks.Where did my ebook/e...
Connect2Compete Broadband Initiative           http://www.connect2compete.org/
EveryoneOn National Campaign            http://everyoneon.org/
Kranzburgs 6 Laws of Technology1. Technology is neither good nor bad; nor is it neutral.2. Invention is the mother of nece...
PolicyToolsTime
Cycle of Change                          Precontemplation            Contemplation P r o g r e s s                   Maint...
Library Users     24 X 7   Self-helpContent creators    Choice Media savvy
WebsiteOptions
Library Programs & Services
How to KeyboardHow to use the MouseIntroduction to the ComputerIntroduction to ExcelIntroduction to MS WordIntroduction to...
Get Help
http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/
http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/http://bchigh.libguides.com/mobile/1326
Edge Benchmarks Version 1.0    http://www.libraryedge.org/filebin/EDGE_BM_V1_2013.pdf
http://www.thatericalper.com/wp-content/uploads/2012/11/years.jpghttp://memegenerator.net/instance/15075173?urlName=Busine...
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
Adopting new technologies in reference services 2.19.2013
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Adopting new technologies in reference services 2.19.2013

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Presentation for the Tennessee Library Association February 2013. This is my ppt for my first ever webinar presentation. There are 60 slides because I was worried that I'd get nervous and talk to fast which I did. Definitely should not have doubled my caffeine that morning, lol. You can watch it at http://vimeo.com/60678339

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  • Adopting New Technologies for Reference Services –Are you finding that your patrons are asking for assistance with digital devices, downloading ebooks and posting pictures to Facebook? Let’s take a look at how libraries are incorporating some of the new technologies into Reference Services and meeting the digital needs of their patrons.
  • This is me. How I grew up and with a lot less technology than this. I did have the boom box with detachable speakers and a similar typewriter. I remember the big 8 track cassettes and the progression to minis. Working in library for 20 years so things have changed a lot. Started with the Gates Foundation Computers. I don’t think we were even connected to the internet then. All I remember patrons doing is typing papers.
  • Not an option. Things are changing too fast. Yes, that makes it hard but this is actually what we trained for. If you’ve gone to library school since I graduated in 1993, we’ve always been changing and adapting our services. It’s just a faster pace now but we can make it happen.
  • “"In partnership with the Ad Council, Connect2Compete (C2C) will be launching a national campaign in 2013 to promote the importance of digital literacy and encourage individuals and families to access free community resources and training. The campaign will direct visitors to an innovative zip-code locator tool that identifies free computer access and digital literacy training course sites in their area…” Sent a call out via ALA Connect for libraries to update their information in August. You can update your libraries information about classes offered, registration req’d by visiting their site and clicking the contact us list.
  • Heather Lambert, the TSLA State Continuing Education Coordinator, sent an email to the Tennessee Libraries listserv notifying us that that there will be a call to action to update your library’s information for this site. It is focused on digital training and the initiative will launch March 21.
  • Stay calmBe agile Adopt the changesBe responsive and responsibleKeep it FriendlyThink outside book, the library, and the reference deskTake advantage of learning opportunities
  • Mention in the first episode of American Libraries Live – Tech at Warp Speed
  • What are your library’s policies? Do you need any? Are you allowed to touch patron devices? Will IT help with patron devices? Nothing is really engraved in stone.
  • How is staff going to learn about the technology? Who is going to train them? How do you expect them to gain the experience they need to support the new technology and the programs you want to implement? Who is doing this?
  • Give staff time to learn the technology. How much time do you want staff to spend with patrons? What are you willing to give up to enable something new and wonderful to happen?
  • What can you really support? Will you be able to do the job well enough without setting your staff and patrons up for disappointment? Shiny object syndrome? Why would we not do this?
  • http://libraries.pewinternet.org
  • Learning opportunities. Sent from state library every month. Mostly free, usually 1 hr as well as the learning opportunities we have from ALA. And they have other libguides with other learning opportunities.
  • http://infopeople.org/training/view/webinar
  • http://americanlibrarieslive.org/
  • http://www.techsoup.org/support/support-webinars
  • http://tntel.tnsos.org/workshops.htm
  • Here’s our problem with all of these options? Where can all patrons go for information and where are they going? Leverage ourselves to be the star choice. First, I’m going to ask a friend or co-worker (lucky for me that they are mostly librarians). Then I’m going to look at their recommendations online, google it, go to the store and look at the product. Maybe there’s an app to give me the information I need to make a decision.We want the first place people think about to be the library. Leverage ourselves to be the star choice. We want people to know that the librarians are the experts at giving them the information they need to be make a good decision.http://www.slideshare.net/fullscreen/PewInternet/the-changing-world-of-libraries/1 slide 24. Librarians are tied with Book Sellers! We need to be who they are talking about in the first tall column.
  • And more competition!
  • It’s not about books or format, it’s not about information. It’s about connecting our users with the information that they need, when they need it.Evolve with social trends.Make it easy to use.Be available.Provide choices.Be responsive.Utilize appropriate technology.Be cost effective.
  • Don’t get locked into the medium. It’s all about access!Note: http://pld.dpi.wi.gov/files/pld/pdf/ebook_guidance.pdf
  • The population of e-book readers is growing. In the past year, the number of those who read e-books increased from 16% of all Americans ages 16 and older to 23%. At the same time, the number of those who read printed books in the previous 12 months fell from 72% of the population ages 16 and older to 67%.Overall, the number of book readers in late 2012 was 75% of the population ages 16 and older, a small and statistically insignificant decline from 78% in late 2011.The move toward e-book reading coincides with an increase in ownership of electronic book reading devices. In all, the number of owners of either a tablet computer or e-book reading device such as a Kindle or Nook grew from 18% in late 2011 to 33% in late 2012. As of November 2012, some 25% of Americans ages 16 and older own tablet computers such as iPads or Kindle Fires, up from 10% who owned tablets in late 2011. And in late 2012 19% of Americans ages 16 and older own e-book reading devices such as Kindles and Nooks, compared with 10% who owned such devices at the same time last year.Who read books in the past 12 monthsIn the new Pew Internet survey, 75% of Americans ages 16 and older said they had read a book in any platform in the previous 12 months. That is not statistically significantly different from the 78% who in late 2011 said in a survey they had read a book in the previous 12 months. Of them:89% of the book readers said they had read a printed book. This translates into 67% of all those ages 16 and older.30% of the book readers said they had read an e-book. This translates into 23% of all those ages 16 and older.17% of the book readers said they had listened to an audio book. This translates into 13% of all those ages 16 and older.All told, those book readers consumed a mean (average) of 15 books in the previous 12 months and a median (midpoint) of 6 books — in other words, half had read fewer than six and half had read more than six. That breaks down as follows:7% of Americans ages 16 and older read one book in the previous 12 months14% had read 2-3 books in that time block12% had read 4-5 books in that time block15% had read 6-10 books in that time block13% had read 11-20 books in that time block14% had read 21 or more books in that time blockThis move toward e-books has also affected libraries. The share of recent library users1 who have borrowed an e-book from a library has increased from 3% last year to 5% this year.2 Moreover, awareness of e-book lending by libraries is growing. These latest figures come from a survey by the Pew Research Center’s Internet & American Life Project which was conducted on October 15-November 10, 2012 among 2,252 Americans ages 16 and older. The margin of error is plus or minus 2.3 percentage points.Beyond that, there is growing public awareness that the vast majority of public libraries now lend e-books. In the entire population of those ages 16 and older, the number who are aware that libraries offer e-book loans increased from 24% last year to 31% now. At the same time, there has been a drop in the number of people who do not know whether their local library has an e-book borrowing program. Now, 57% say they don’t know if their library offers e-books. Last year, 63% of those ages 16 and above did not know if their library offered e-books for borrowing.“http://stephenslighthouse.com/2012/12/28/pew-e-book-reading-jumps-print-book-reading-declines/
  • http://www.artcirclelibrary.info/https://www.brentwood-tn.org/index.aspx?page=704#iPAD
  • http://acolibrary.com/Argie%20Cooper%20Public%20Library%20Newsletter%20February-March-April%202013.pdf
  • https://sites.google.com/a/linebaugh.org/linebaugh-library-computer-classes/
  • http://www.mykingstontn.com/newsletters/Apr%202012.pdfhttp://www.rurdev.usda.gov/STELPRD4015968.html - grant for computer equipment rec’d by 5 rural libraries in TN for computer equipment and offering classes. Johnson County Public LibraryElizabethton Carter County LibraryStokely Memorial and Parrotsville LibraryRockwood Public Library
  • http://www.kingsportlibrary.org/events/job-clinic-8/
  • One-on-one assistance for 30 minutes for a focused issue, follow-up computer classes, resume reviewStaffing, may walk-in or may make an apt. Encourage apts.114 apts last fy
  • http://www.fergusonlibrary.org/information-research/ask-a-librarian/book-a-librarian
  • Pew Study in Jan, Library Services in the Digital Age : About four in ten Americans (42%) say that libraries should “definitely” move most library services online so users can access them without having to visit the library. Another 34% say libraries should “maybe” do this, and almost one in five (19%) say libraries should “definitely not” do this.Looking at respondents by community type, we find that those living in urban areas (52%) are most likely to say that libraries should “definitely” do this, significantly more likely than those living in suburban areas (40%), while those living in rural areas (31%) are the least likely to say this. Additionally, Hispanics (58%) are significantly more likely than whites (38%) to express a strong preference for this idea.http://libraries.pewinternet.org/2013/01/22/part-4-what-people-want-from-their-libraries/
  • http://guides.ccclib.org/qrhttp://www.ala.org/offices/sites/ala.org.offices/files/content/oitp/cuttingedge/2012_cuttingedge_case_studies.pdf
  • Go to the demo. It has 2 panes with the left being step by step and arrows at the bottom that you click through. The right pane has the website that you are actually clicking through.
  • http://code.library.arizona.edu/gots/
  • http://www.ehow.com/how_8029181_teach-networking-classes-library-patrons.html
  • http://www.jcpl.net/index.asp?speed=high&screen=wide&css=yes&section=news&page=index social networking classhttps://www.brentwood-tn.org/index.aspx?page=704#PICASA
  • http://www.sxc.hu/photo/162623
  • http://bchigh.libguides.com/mobile/1326 Also adopted a policy to allow users to use their cell phones in the library for research purposes. Corcoran Library for Boston College High School
  • http://m.library.nashville.org/#_homehttp://www.library.nashville.org/services/apps.asp
  • Nashville Public Library, in Tennessee, will begin planning a Learning Lab to support a city-wide focus on youth and move youth beyond exposure and initial engagement with media, information, and technologies to activities of production, learning, and expertise-building.
  • Our goal is to be seen in the chaotic information chaos. Be the unique place our users need.
  • Replace computers with tablets – cost savings? Accessibility? Functionality? Service desk and public pcs?Roving reference and registrationPresentations
  • http://4thfloor.chattlibrary.org/tags/4th-floor
  • http://www.limitlesslibraries.org/about
  • http://techsoupforlibraries.org/blog/the-edge-initiative-and-small-and-rural-libraries
  • Adopting new technologies in reference services 2.19.2013

    1. 1. ADOPTING NEW TECHNOLOGIES FORREFERENCE SERVICES Changingfor Today & Tomorrow
    2. 2. Patron Questions at My LibraryHere is my new…Nook, Kindle, Paperwhite/weight, Ipad. Ineed some ebooks.Where did my ebook/eaudio download go?Why can’t I get to Wells Fargo on the internet?Can you help me create a password so I can apply for a jobonline?Why won’t this online job application let me finish?How do I block this person on Facebook?I want to make a picture for a birthday and put it on Facebook?How do I scan this and post it online (Facebook, Flickr….)How do I upload my resume to this job site,LinkedIn, attach it toan email?I need to work on a Word document. How do I access it on thelibrary computers?Can you read these instructions and tell me which column Ineed to delete in the pivot table?I saved a document to the library computer last week, why can’tI find it now?I haven’t heard anything from companies I’ve applied for jobsfrom. I put my name@email.com, the email address just like itsaid to do.Can you type a paper for me, edit my book?What’s my password for my email, Facebook, etc., etc.?How do I upload my video on cd to Facebook, YouTube,…?Email is not working, see. They typed the email @ of personthey were sending an email for the web address.Why can’t I burn to my cd? It is upside down. Oh, how do youknow?How do you know this email isn’t from the Bank of AmericaCEO?How do I rename a file on my Mac?
    3. 3. Connect2Compete Broadband Initiative http://www.connect2compete.org/
    4. 4. EveryoneOn National Campaign http://everyoneon.org/
    5. 5. Kranzburgs 6 Laws of Technology1. Technology is neither good nor bad; nor is it neutral.2. Invention is the mother of necessity.3. Technology comes in packages, big and small.4. Although technology might be a prime element in many public issues, nontechnical factors take precedence in technology-policy decisions.5. All history is relevant, but the history of technology is the most relevant.6. Technology is a very human activity - and so is the history of technology.
    6. 6. PolicyToolsTime
    7. 7. Cycle of Change Precontemplation Contemplation P r o g r e s s Maintenance Preparation Action
    8. 8. Library Users 24 X 7 Self-helpContent creators Choice Media savvy
    9. 9. WebsiteOptions
    10. 10. Library Programs & Services
    11. 11. How to KeyboardHow to use the MouseIntroduction to the ComputerIntroduction to ExcelIntroduction to MS WordIntroduction to PowerpointTroubleshootingOpen Sessions
    12. 12. Get Help
    13. 13. http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/
    14. 14. http://m.flickr.com/photos/bchigharchives/8047364099/lightbox/http://bchigh.libguides.com/mobile/1326
    15. 15. Edge Benchmarks Version 1.0 http://www.libraryedge.org/filebin/EDGE_BM_V1_2013.pdf
    16. 16. http://www.thatericalper.com/wp-content/uploads/2012/11/years.jpghttp://memegenerator.net/instance/15075173?urlName=Business-Cat&browsingOrder=Popular&browsingTimeSpan=AllTimehttp://www.connect2compete.org/ bit.ly/C2C_trainingsiteshttp://everyoneon.org/http://www.philsimon.com/blog/emerging-tech/enterprise-2-0/kranzberg_six/http://www.hunter.cuny.edu/socwork/nrcfcpp/downloads/cpp/module3-stages_of_change.pdfhttp://tsla.libguides.com/http://www.infopeople.org/training/view/webinarhttp://americanlibrarieslive.org/http://techsoupforlibraries.org/blog/tech-training-resourceshttp://techsoupforlibraries.org/eventshttp://tntel.tnsos.org/workshops.htmhttp://pld.dpi.wi.gov/files/pld/pdf/ebook_guidance.pdfhttp://www.flickr.com/photos/luc/1824234195/http://libraries.pewinternet.orghttp://stephenslighthouse.com/2012/12/28/pew-e-book-reading-jumps-print-book-reading-declines/http://www.the-digital-reader.com/2012/12/27/christmas-day-set-new-records-for-new-device-activationshttp://blog.flurry.com/bid/92719/Christmas-2012-Shatters-More-Smart-Device-and-App-Download-Recordshttp://www.seymourherald.com/blog/2013/01/14/libraries-provide-community-services/http://www.artcirclelibrary.info/https://www.brentwood-tn.org/index.aspx?page=704#iPADhttp://acolibrary.com/Argie%20Cooper%20Public%20Library%20Newsletter%20February-March-April%202013.pdfhttp://www.mykingstontn.com/newsletters/Apr%202012.pdfhttps://sites.google.com/a/linebaugh.org/linebaugh-library-computer-classes/http://www.rurdev.usda.gov/STELPRD4015968.html -http://www.kingsportlibrary.org/events/job-clinic-8/http://www.fergusonlibrary.org/information-research/ask-a-librarian/book-a-librarianhttp://libraries.pewinternet.org/2013/01/22/part-4-what-people-want-from-their-libraries/http://www1.youseemore.com/tsla/commentlink.asphttp://library.mtsu.edu/help/ask.phphttp://guides.ccclib.org/qrhttp://linebaugh.org/books-audio-more/ebooks-downloadable-audiobooks/http://www.ala.org/offices/sites/ala.org.offices/files/content/oitp/cuttingedge/2012_cuttingedge_case_studies.pdfhttp://code.library.arizona.edu/gots/http://www.ehow.com/how_8029181_teach-networking-classes-library-patrons.htmlhttp://www.jcpl.net/index.asp?speed=high&screen=wide&css=yes&section=news&page=indexhttps://www.brentwood-tn.org/index.aspx?page=704#PICASAhttp://www.districtdispatch.org/2013/01/cutting-edge-2013/http://www.sxc.hu/photo/875772http://bchigh.libguides.com/mobile/1326http://www.sxc.hu/photo/162623http://www.sxc.hu/photo/760920http://4thfloor.chattlibrary.org/tags/4th-floorhttp://www.limitlesslibraries.org/abouthttp://www.libraryedge.orghttp://www.libraryedge.org/filebin/EDGE_BM_V1_2013.pdfhttp://techsoupforlibraries.org/blog/evaluate-and-continually-improve-public-technology-services-with-the-edge-benchmarks
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