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  • 1. Jeff A Heilman 648 S 600 E SLC, Utah 84102 801-706-9243 Jeffhap1@hotmail.com Work HistorySouthwest Airlines Aug 1997 – Jan 2012Ramp Agent / Ground Operations Provide excellent customer Service Handle customer baggage Manage cargo load capacity Provide provisioning services Operate various heavy equipmentUPS - United Parcel Service April 1997 – Aug 1997Parcel processing Process & sort parcels Operate heavy equipmentHome Depot May 1991 – June 1996Front End Supervisor/Sales Associate/Return to Vendor Clerk/ Forklift Trainer Provide customer service Supervise customer service and cashier team Electrical, Hardware, Building Materials, Receiving Stock products in department Assist with weekly purchase orders Perform price change/check audits Offload trucks Audit, document, and detailed receive orders Responsible for processing returned merchandise for credit from the vendors. Train associates on safety and operation of heavy equipment Skills &Education Proficient in Microsoft Office Word Outlook Mechanical Engineering, current studies, Salt Lake Community College, Salt Lake City, Utah Associates of Applied Science, Aviation, Dec2011, Salt Lake Community College, Salt Lake City, Utah