• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
10qin2M Slides Tony Hsieh - Zappos October 2009
 

10qin2M Slides Tony Hsieh - Zappos October 2009

on

  • 1,137 views

This is the two-minute slideshow version of my ten-question interview with Tony Hsieh of Zappos, which is now a part of Amazon.

This is the two-minute slideshow version of my ten-question interview with Tony Hsieh of Zappos, which is now a part of Amazon.

Statistics

Views

Total Views
1,137
Views on SlideShare
1,133
Embed Views
4

Actions

Likes
0
Downloads
1
Comments
0

2 Embeds 4

http://www.linkedin.com 3
https://www.linkedin.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    10qin2M Slides Tony Hsieh - Zappos October 2009 10qin2M Slides Tony Hsieh - Zappos October 2009 Presentation Transcript

    • 10QatAtime
      technology
      leadership
      interviews
      *
      Ten-question interviews
      with top technology leaders
      (*the 2-minute slideshow version)
    • DELIVERING HAPPINESS
      Ten questions with
      Zappos CEO
      Tony
      Hsieh
      After Tony Hsieh finished at Harvard with a computer science degree, he sold his online advertising company, LinkExchange, to Microsoft for $265 million. That was in 1998, when he was
      24. Zappos was just one of several online projects he helped bankroll through his next company, Venture Frogs. Now with 1,600 employees, 500 of whom are in the call center, Zappos is unlike a lot of companies in this economy – they are hiring.
    • “…we like to think about what we want our brand and culture to be like 10 or even 20 years down the line… relationships are much more important...”
      10QatAtimeINTERVIEWS
      Q1) When you talk about Zappos long-term philosophy, how long is “really long-term?”
      www.10QatAtime.com
    • “I don’t really pay attention to what our competitors are saying. We just listen to our customers. But I’m sure they are paying attention to our competitors…”
      10QatAtimeINTERVIEWS
      Q2) Why doyour competitors believe a 24/7 toll-free number, free return shipping and other Zappos policies won’t work for them?
      www.10QatAtime.com
    • “Our goal is for Zappos to eventually become a household name, so the greatest opportunity is from increasing our total number of purchasing customers… ”
      10QatAtimeINTERVIEWS
      Q3) With 11 million customers, and 75% return customers, where do you see the biggest room for improvement?
      www.10QatAtime.com
    • “…Our belief is that everyone is a little weird. This is more a fun way of saying that we recognize and celebrate everyone’s individuality, and we want people’s true personalities to shine.”
      10QatAtimeINTERVIEWS
      Q4) Part of the corporate culture at Zappos includes “a little weirdness.” What does that look like?
      www.10QatAtime.com
    • “…When I refer to the science of happiness, I’m referring to actual research… People are very bad at predicting what will actually make them happy in the long term.”
      10QatAtimeINTERVIEWS
      Q5) What makes the “science of happiness” at the core of your business philosophy a science?
      www.10QatAtime.com
    • “I think it’s because people don’t realize that our brains are designed to detect what’s different, as in positive or negative . … at some point, what’s changed becomes the new norm…”
      10QatAtimeINTERVIEWS
      Q6) Why do you think that is? Are they just overly optimistic, short-sighted or superficial?
      www.10QatAtime.com
    • “We don’t really look at twitter as a marketing vehicle … What we care about is being able to connect with our customers on a more personal level...”
      10QatAtimeINTERVIEWS
      Q7) How have social networks like twitter translated to the bottom line, and how do you quantify the impact?
      www.10QatAtime.com
    • 10QatAtimeINTERVIEWS
      Q8) Where have you found the tools that allow you to scale your technology and other resources?
      “We’ve generally developed our own tools internally.”
      www.10QatAtime.com
    • “The most important lessons I’ve learned from public speaking are to only speak about topics you are passionate about and to tell personal stories. Those two things are more important than anything else...”
      10QatAtimeINTERVIEWS
      Q9) Are there any habits you have to break when you’re creating or delivering a presentation?
      www.10QatAtime.com
    • “Actually, I am currently working on a book, and the working title is Delivering Happiness. I’m thinking about (a subtitle) along the lines of How to combine profits, passion, and purpose.”
      * (update: “Delivering Happiness” debuted at #1 on the NYT bestseller list, and stayed on the list for 27 weeks. )
      10QatAtimeINTERVIEWS
      Q10) If you were to write a book about Zappos, is there a theme that comes to mind?
      www.10QatAtime.com
    • DELIVERING HAPPINESS
      Ten question interviews with top technology leaders
      Jeff
      Cerny
      These slides are excerpted from the full interview with Tony Hsieh in my regular 10Q column. The complete article is available as a PDF download
      with your comments and votes on CBS Interactive:
      http://www.techrepublic.com/downloads/10-questions-on-customer-service-and-delivering-happiness-an-interview-with-zappos-ceo-tony-hsieh/1153539
      www.10QatAtime.com
      ©2011 10QatAtime