The map is not the territory

Slide 1: “The map is not the territory” clashes within the IT Enterprise BARCAMP 2007 - December 1 - Great Minds Sync Alike

Slide 2: Introduction • Patrick.Debois@sos.be • Independent Consultant • Projects & operations • Technical & Human Factor • Try to get the FUN back in working

Slide 3: But now for something completely different

Slide 4: But now for something completely different

Slide 5: Does this look like an ordinary day at work?

Slide 7: Is Operations blocking your project?

Slide 9: Have you tried different tactics?

Slide 11: Your ‘battle’ never seems too stop?

Slide 13: Sometimes it works

Slide 15: But you keep having major problems

Slide 17: It’s just a matter of time!

Slide 18: Your Developers

Slide 19: Your Operations

Slide 20: But now for something completely different

Slide 21: But now for something completely different

Slide 22: Experiment 1 • I need 3 volunteers to leave the room

Slide 23: Mission • Project: Sort my backpack • Deadline: 1 minute • No questions asked

Slide 24: Results • Same Mission • Different results

Slide 25: Example 2 • What do you see: • Old or young Lady?

Slide 26: Example 3 Project Company (Local) (Global)

Slide 27: Example 3 Project Company (Local) (Global)

Slide 28: How does this relate to YOUR organization?

Slide 29: Map versus Territory • Alfred Korzybski • Every person has its own view/map on reality • Every person = • Developers • Operations • Managers • Even Collegues

Slide 30: We Belgians are experts

Slide 31: What do we do now?

Slide 32: Neurological Levels • Robert Dilts • Neuro-Linguistic Programming • A model for behavior, learning and communication

Slide 33: Neuro-Logical Levels ✓What is my Intention? Vision ✓Who am I to be? Identity ✓What are my values? Values ✓What are my beliefs? Beliefs ✓What am I capable of? Skills ✓What am I able to do? Behavior ✓Where does it happen? Context

Slide 34: Corporate: Context Vision Identity “It’s not MY fault” Values •We need a new server Beliefs •My boss is stupid Skills •This place is a mess Behavior Context

Slide 35: Corporate: Behavior “I do something, but I don’t Vision know why” Identity •We always do it like this Values •Usually when I do this, it Beliefs works Skills •I just use it, i don’t know Behavior any details Context

Slide 36: Corporate: Skills Vision Identity “If I learn to do this Values better I will succeed” •certifications Beliefs •trainings Skills •people vs. technical Behavior Context

Slide 37: Corporate: Beliefs “I strongly believe that” •project success=on time •project success=on budget Vision •project success=no bugs Identity •other people are stupid Values •they will never change Beliefs •it will never happen Skills •there is nothing I can do Behavior Context

Slide 38: Corporate: Values “What do I value most” Vision •functionality Identity •stability Values •user friendly Beliefs •technological coolness Skills Behavior Context

Slide 39: Corporate: Identity We have multiple identities •family member Vision •employee Identity •coporate role Values Beliefs Skills Different per identity •As a father I value ... Behavior •As a manager I value ... Context

Slide 40: Solving problems ✓Solve problems at a higher level ✓Align actions at all levels Vision Identity ✓For technical people Values skills != identity Beliefs Skills ✓Good candidate != ∑ skill Behavior Context

Slide 41: So now you know

Slide 42: Enterprise Version The Game of the Enterprise 2.0 Features Managers Developers Operations So play a different game now.

Slide 43: Who will rule the company? Enterprise Version Battle with Operations Sink new Projects Remember! “The Map is not the territory”

Slide 44: Any Questions?

Slide 45: References • http://en.wikipedia.org/wiki/Alfred_Korzybski • http://en.wikipedia.org/wiki/Robert_Dilts • http://en.wikipedia.org/wiki/Monty_Python_and_the_Holy_Grail • http://www.nlp.be • http://www.sos.be

Slide 46: Thank YOU!