The map is not the territory

“The map is not the territory” clashes within the IT Enterprise BARCAMP 2007 - December 1 - Great Minds Sync Alike

Introduction • Patrick.Debois@sos.be • Independent Consultant • Projects & operations • Technical & Human Factor • Try to get the FUN back in working

But now for something completely different

Does this look like an ordinary day at work?

Is Operations blocking your project?

Have you tried different tactics?

Your ‘battle’ never seems too stop?

Sometimes it works

But you keep having major problems

It’s just a matter of time!

Your Developers

Your Operations

But now for something completely different

Experiment 1 • I need 3 volunteers to leave the room

Mission • Project: Sort my backpack • Deadline: 1 minute • No questions asked

Results • Same Mission • Different results

Example 2 • What do you see: • Old or young Lady?

Example 3 Project Company (Local) (Global)

How does this relate to YOUR organization?

Map versus Territory • Alfred Korzybski • Every person has its own view/map on reality • Every person = • Developers • Operations • Managers • Even Collegues

We Belgians are experts

What do we do now?

Neurological Levels • Robert Dilts • Neuro-Linguistic Programming • A model for behavior, learning and communication

Neuro-Logical Levels ✓What is my Intention? Vision ✓Who am I to be? Identity ✓What are my values? Values ✓What are my beliefs? Beliefs ✓What am I capable of? Skills ✓What am I able to do? Behavior ✓Where does it happen? Context

Corporate: Context Vision Identity “It’s not MY fault” Values •We need a new server Beliefs •My boss is stupid Skills •This place is a mess Behavior Context

Corporate: Behavior “I do something, but I don’t Vision know why” Identity •We always do it like this Values •Usually when I do this, it Beliefs works Skills •I just use it, i don’t know Behavior any details Context

Corporate: Skills Vision Identity “If I learn to do this Values better I will succeed” •certiﬁcations Beliefs •trainings Skills •people vs. technical Behavior Context

Corporate: Beliefs “I strongly believe that” •project success=on time •project success=on budget Vision •project success=no bugs Identity •other people are stupid Values •they will never change Beliefs •it will never happen Skills •there is nothing I can do Behavior Context

Corporate: Values “What do I value most” Vision •functionality Identity •stability Values •user friendly Beliefs •technological coolness Skills Behavior Context

Corporate: Identity We have multiple identities •family member Vision •employee Identity •coporate role Values Beliefs Skills Different per identity •As a father I value ... Behavior •As a manager I value ... Context

Solving problems ✓Solve problems at a higher level ✓Align actions at all levels Vision Identity ✓For technical people Values skills != identity Beliefs Skills ✓Good candidate != ∑ skill Behavior Context

So now you know

Enterprise Version The Game of the Enterprise 2.0 Features Managers Developers Operations So play a different game now.

Who will rule the company? Enterprise Version Battle with Operations Sink new Projects Remember! “The Map is not the territory”

Any Questions?

References • http://en.wikipedia.org/wiki/Alfred_Korzybski • http://en.wikipedia.org/wiki/Robert_Dilts • http://en.wikipedia.org/wiki/Monty_Python_and_the_Holy_Grail • http://www.nlp.be • http://www.sos.be

Thank YOU!

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The map is not the territory

by Patrick Debois on Dec 01, 2007

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