TYPES OF
INFORMATION
SYSTEMS
© 2008 Pearson Prentice Hall --- Introduction to Operations and
Supply Chain Management, 2/e --- Bozarth and Handfield, IS...
Our Flow Chart Example
© 2008 Pearson Prentice Hall --- Introduction to Operations and
Supply Chain Management, 2/e --- Bo...
Improving Business Processes:
Guidelines
© 2008 Pearson Prentice Hall --- Introduction to Operations and
Supply Chain Mana...
More Guidelines
© 2008 Pearson Prentice Hall --- Introduction to Operations and
Supply Chain Management, 2/e --- Bozarth a...
Taking It Further ...
© 2008 Pearson Prentice Hall --- Introduction to Operations and
Supply Chain Management, 2/e --- Boz...
From Recording Transactions to
Providing Expertise: Types of
Information Systems
 Many types of information systems
 Cap...
Transaction Processing Systems
 Most widely used type of system
 Records data collected at point where
organisation inte...
Supply Chain Management
Systems
 Supply chain: sequence of activities involved
in producing and delivering products
 Act...
Customer Relationship
Management Systems
 Customer relationship management:
managing relations with customers
 Used in c...
Business Intelligence Systems
 Business Intelligence: gather data to help
organisation compete
 Often contains statistic...
Decision Support and Expert
Systems
 Decision support system: supports decision-
making
 Relies on models to produce tab...
Geographic Information
Systems
 Geographic information system: ties data
to physical locations
 Represents data on a map...
Geographic Information Systems
(continued)
Information Systems in Business
Functions
 Functional business area: services within a
company that support main business...
Accounting
 Information systems help record transactions
 Produce periodic statements
 Create required reports for lega...
Finance
 Finance systems facilitate financial planning
and business transactions
 Tasks include organising budgets, mana...
Marketing
 Pinpoint likely customers and promote
products
 Marketing information systems analyse
demand for products in ...
Human Resources
 Human resource management systems aid
record-keeping
 Must keep accurate records
 Aids recruiting, sel...
Web Empowered Enterprises
 E-commerce: Buying and selling goods and
services through Internet
 Internet is a vast networ...
Self-Check
 Enumerate the types of Information Systems
 Identify the 4 functions in business information
systems
Activity
 Identify other existing departments in your
organization (Accounting, Finance, Human
Resources, Marketing, etc....
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Infosheet3 typesofis

  1. 1. TYPES OF INFORMATION SYSTEMS
  2. 2. © 2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036 Chapter 3, Slide 2 Review Mapping Symbols Typical, but others may be used as appropriate Start or finishing point Step or activity in the process Decision point (typically requires a “yes” or “no”) Input or output (typically data or materials) Document created Delay Inspection Move activity
  3. 3. Our Flow Chart Example © 2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036 Chapter 3, Slide 3 Dealer Faxes Order Paper Order Created Order Sits In Fax In Box Internal Mail Delivers Fax Order Sits In Clerk’s In Box Clerk Processes Order Is Item In Stock? Worker Picks Order Clerk Notifies Dealer and Passes Order On to Plant Inspector Checks Order Transport Firm Delivers Order Dealer Receives Order 2 minutes 0.5% of orders incorrect1 to 3 hours 2 hours on average No history of lost, damaged, or incorrect deliveries YES NO 10 to 45 minutes 20 minutes on average 0 to 2 hours 1 hour on average0.5 to 1.5 hours 1 hour on average 1% of orders lost 0 to 4 hours 2 hours on average 4% of orders lost 5 minutes
  4. 4. Improving Business Processes: Guidelines © 2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036 Chapter 3, Slide 4  Attack each delay  What causes it?  How long is it?  How could we reduce its impact?  Examine each decision point  Is this a real decision or just a checking activity?  If the latter, can we automate or eliminate it?  Dematerialize documentation.  Can we do it electronically?  Eliminate multiple copies?  Share a common database?
  5. 5. More Guidelines © 2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036 Chapter 3, Slide 5  Look for loops  Why is this loop here?  Would we need to loop if we didn’t have any failures in quality, planning, etc?  Process steps  What is the value of this activity, relative to its cost?  Is this a necessary activity (support or developmental?), or something else?
  6. 6. Taking It Further ... © 2008 Pearson Prentice Hall --- Introduction to Operations and Supply Chain Management, 2/e --- Bozarth and Handfield, ISBN: 0131791036 Chapter 3, Slide 6  All activities add costs and time  Not all value-added activities provide “net” value  “Underperformers”  Not all support and developmental activities are necessary  Necessary versus “symptomatic”
  7. 7. From Recording Transactions to Providing Expertise: Types of Information Systems  Many types of information systems  Capabilities of applications have been combined and merged  Management Information System: supports planning, control, and making decisions
  8. 8. Transaction Processing Systems  Most widely used type of system  Records data collected at point where organisation interacts with other parties  Encompasses cash registers, ATMs and purchase order systems
  9. 9. Supply Chain Management Systems  Supply chain: sequence of activities involved in producing and delivering products  Activities include marketing, purchasing raw materials, manufacturing, shipping, billing, collection, and after-sale services  Also known as enterprise resource planning (ERP) systems
  10. 10. Customer Relationship Management Systems  Customer relationship management: managing relations with customers  Used in combination with telephones to provide customer service  Often linked to Web applications that track online transactions
  11. 11. Business Intelligence Systems  Business Intelligence: gather data to help organisation compete  Often contains statistical models  Access large pools of data  Data warehouse: large database that usually store transactional records
  12. 12. Decision Support and Expert Systems  Decision support system: supports decision- making  Relies on models to produce tables  Extrapolates data to predict outcomes  Expert system: supports knowledge-intensive decision-making  Uses artificial intelligence
  13. 13. Geographic Information Systems  Geographic information system: ties data to physical locations  Represents data on a map in different formats  May reflect demographic information in addition to geographic  May use information from GPS satellites
  14. 14. Geographic Information Systems (continued)
  15. 15. Information Systems in Business Functions  Functional business area: services within a company that support main business  Includes accounting, finance, marketing, and human resources  Part of a larger enterprise system
  16. 16. Accounting  Information systems help record transactions  Produce periodic statements  Create required reports for legal compliance  Create supplemental reports for managers
  17. 17. Finance  Finance systems facilitate financial planning and business transactions  Tasks include organising budgets, managing cash flow, analysing investments, and making decisions
  18. 18. Marketing  Pinpoint likely customers and promote products  Marketing information systems analyse demand for products in regions and demographic groups  Identify trends in demand for products/services  Web provides opportunity to collect marketing data
  19. 19. Human Resources  Human resource management systems aid record-keeping  Must keep accurate records  Aids recruiting, selection, placement, and reward analysis  Performance evaluation systems provide grading utilities
  20. 20. Web Empowered Enterprises  E-commerce: Buying and selling goods and services through Internet  Internet is a vast network of computers connected globally  Web has a profound impact on information systems
  21. 21. Self-Check  Enumerate the types of Information Systems  Identify the 4 functions in business information systems
  22. 22. Activity  Identify other existing departments in your organization (Accounting, Finance, Human Resources, Marketing, etc.)  Construct the flow chart  Identify delays in the process  Recommend needed information systems
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