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  • 1. Communication and Digital Etiquette
  • 2.
  • 3. Basic Communication
    Use proper grammar
    Do not use multisyllabic words unnecessarily.
    Punctuate carefully.
    Use fonts that are easy to read.
    Be clear and concise.
    Vary your sentence structure.
    Use an appropriate tone.
    Use spell-check.
    Proofread your work.
    Have someone else proofread your work.
  • 4. Channels
  • 5. Channel Choice
    Should you be formal or informal
    Do you need to hear/and or see a person’s reaction?
    Do you need an immediate response?
    Do our need to elicit high audience participation or not?
    Do you need a channel that appeals to just a few—or all—of the receiver’s senses?
    Do you need a permanent record of this communication?
  • 6. Allows you to read body language and provides a personal spontaneous touch to the communication. Best way to communicate sensitive information.
  • 7. Traditional Writing
    Precise wording and detail, privacy and a permanent record.
  • 8. Public speaking
    Provide the same message to large numbers of people.
  • 9. Telephone
    Immediate feedback and hearing tone.
  • 10. Email
    More spontaneous and creative than traditional writing.
  • 11. Webpages
    24/7 access, ability to enhance through graphics and sound. Reach people that you don’t know.
  • 12. Text Messages
    Useful in personal communications and should be used cautiously. Lacks the content for clear communications.
  • 13. Blogs and social Networks
    Popular for engagement and feedback.
  • 14. Digital Etiquette
  • 15. Telephone greeting
    Start with a greeting and introduce yourself:
    “Good morning, Jeannette Novakovich speaking.”
  • 16. Telephone voice
    Speak clearly and directly
    Don’t be distracted
    Speak a bit more slowly
    Put the caller on hold when looking for information
    Always smile when you speak it will bring warmth to your voice
  • 17. Email etiquette
    Business email uses traditional grammar and punctuation.
    External email should use the recipient’s formal title
    The email should fit on the first screen
    Limit email to a single topic
    Edit into short chunks
    Add headings, lists or numbers to make the email easy to skim
    Avoid jokes, slang or emotional punctuation
  • 18.
  • 19.
  • 20. Subject Line
    Use a clear subject line that tells your reader what the message is about and how it concerns them.
  • 21. Checking and responding to email
    Check email regularly
    Don’t check during meetings
    Choose recipients carefully
    Don’t send an email if you are emotional
    Respond within 24-hour period
    When you ask your prof for help and they respond---acknowledge and thank them
  • 22. Webpage etiquette
    Be sensitive to your audience: content and access
    Keep it simple
    Respect slow modems
    Make navigation easy
    Revise regularly
    Include an email link
    Review and revise before posting
  • 23. Generational etiquette gaffs
    Using first names with prospective employers
    Neglecting to correct spelling and capitalization mistakes
    Using all lowercase letters
    Placing your cell phone on the table
    Social texting during a meeting or class
    Overusing IM acronyms
    Using emoticons
    Posting weird pictures on Facebook
    Blogging about your employer
    Listening to music on your headphones
  • 24. Source: Guide to Business Etiquette
    By Roy A. Cook and Gwen O. Cook