Westfall Help Desk Tutorial

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Westfall Help Desk Tutorial

  1. 1. Westfall Help Desk TutorialMaintenance and Technology
  2. 2. www.westfallschools.comAccess the Westfall Help DeskClick Forms and LinksClick Help Desk (Educational Links)
  3. 3. Westfall Help DeskLogin Page
  4. 4. Insert UsernameClick Submit
  5. 5. Click the MaintRequest Tab forMaintenanceAccess to the Maintenance Help Desk
  6. 6. Step 1:Enter First Name,Last Name, andEmailStep 2: LocationEnter Area,Area/Room Number,Click Yes to rememberStep 3: Select Problem TypeClick on the Icon thatbest describes yourissue
  7. 7. Step 4:Enter a descriptionStep 5:*Is not a required fieldStep 6: PurposeClick drop down arrowto select purpose-General Grounds-General Maintenance-Other-VandalismStep 7: Submittal PasswordType in: passwordStep 8:Click Submit
  8. 8. Click the ITRequest Tabfor TechnologyAccess to the Technology Help Desk
  9. 9. Step 1:Enter First Name,Last Name, andEmailStep 2: LocationEnter Area,Area/Room Number,Click Yes to rememberStep 3: Select Problem TypeClick on the Icon thatbest describes yourissue
  10. 10. Step 4: Describe requestEnter a brief descriptionStep 5: Tag Number*Is not a required fieldStep 6: PurposeClick drop down arrowto select purpose-ES Media Retrieval-Technology-TransportationStep 7: Submittal PasswordType in: passwordStep 8:Click Submit
  11. 11. Creating a New Help Desk AccountType in yourEmail AddressEnter yourLast NameClick Submit
  12. 12. Creating a New Help Desk AccountType in yourFirst NameClick Submit
  13. 13. If you have any questions about theHelp Desk please contact theWestfall Technology Department

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