Mr. Ken Roberts - F103 – Reframing Our Roles

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Wednesday, March 21, 2012 - 1:30 PM – 2:30 PM
Mr Ken Roberts, President, Ken Roberts Library Consulting
The No. 1 issue for libraries planning their future is engaging staff in future planning and changing the way they view their jobs. Many library staff fear that future changes will result in their jobs being eliminated or require new skills they may have difficulty learning. Yet if everyone in the library reframes or looks through the new “frame” together to see the future, these shifts to roles, skills, and ways of working become clearer,much less frightening, and much more exciting. Join this reframing exercise and see what strategies and techniques you can come up with!

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Mr. Ken Roberts - F103 – Reframing Our Roles

  1. 1. Re-Framing StaffRolesHamilton Public Library,Hamilton, Ontario, CanadaKen RobertsChief Librarian (until June)
  2. 2. Hamilton• 520,000 Population• Former industrial giant• Financially struggling• Virtually no assessment growth in almost 20 years•No library budget cut in almost 20 years.
  3. 3. Disclaimer . . . 1. Everyone is talking about re-framing roles 2. We all face the same problems 3. Anyone who says they can solve all of those problems . . . 4. There are ways to affect change more easily
  4. 4. •.... " J
  5. 5. Three initiatives1. RFID (never raised as a L/M concern)2. Changing role of “the librarian”3. Emerging Technologies4. Next Steps
  6. 6. RFID• Board commitment to staff (Five years ago) No job loss due to RFID but . . .• Education fund• Attrition/new positions that are better paid.
  7. 7. RFID - TODAY• 23 locations• Definite impact on jobs • 2006 - 40 jobs required H.S. education only • 2012 – 4 jobs require H.S. education only • 2012 – 25 new positions that require more education • 2009 – Opened 25,000 sq foot branch with no new staff • 2013 – 15,500 sq foot branch with no new staff
  8. 8. What WeLearned• Be Upfront• Pilot solutions (and be prepared to change)• Find the “wins”• Establish constant change as a a cultural reality
  9. 9. #2 Role of Librarians1. Process – Evidence-Based Rationale for change • Reference Study2. Re-deployment of librarians/re-writing of their roles • Community-based librarianship (Can’t outwait) • Need to Pilot Is the Social Sector Thinking Small Enough, Sohrab Vossoughi, HBR, December, 2011.
  10. 10. Role of Librarians(and other staff)Today1. 8 more librarians in branches2. Community-based3. Training to be future managers4. Book a librarian is common5. Different staffing model for Central
  11. 11. What We Learned • Others are aware of the problem • You cannot wait for people to “retire” • Just Do It
  12. 12. #3 EmergingTechnologyiPads for All Managers • Cost analysis • NO Exceptions • Methodology worked out • Paid for from Community Foundation • “Staff only” wifi network in all locations.
  13. 13. EmergingTechnology Reference Desk 2011
  14. 14. EmergingTechnology Reference Desk 2012
  15. 15. #4 Next Steps e-Readers for all public service staff “Empathic Lab” in Central Library Build onto concept of library as Creation Space
  16. 16. Big Lesson #1The shift from supporting consumption of material to supporting the creation of material
  17. 17. QUESTIONS AND DISCUSSION

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