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This document is a white paper designed to proposed e-Finance and e-Government solutions to the Air Force Materiel Command.

This document is a white paper designed to proposed e-Finance and e-Government solutions to the Air Force Materiel Command.

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    e-Finance White Paper e-Finance White Paper Document Transcript

    • e-Finance… A Systems Optimization White Paper Booz•Allen & Hamilton’s Approach to Optimizing HQ AFMC’s Systems for e- Finance JUNE 22, 2001
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Table of Contents INTRODUCTION.....................................................................................................1 BACKGROUND.......................................................................................................2 Booz·Allen & Hamilton...................................................................................................................................2 Organization....................................................................................................................................................2 BOOZ•ALLEN & HAMILTON'S APPROACH TO E-FINANCE..................................3 e-Government Capability................................................................................................................................3 Our Staff..........................................................................................................................................................3 Mission.............................................................................................................................................................3 Approach..........................................................................................................................................................4 Implementing the Approach............................................................................................................................5 Strategic Profiling............................................................................................................................................6 Independent Assessments and Business Modeling..........................................................................................7 Implementation and Innovation......................................................................................................................9 SERVICES & EXPERIENCE..................................................................................11 ECONOMIC & BUSINESS ANALYSIS...................................................................12 APPENDIX A.........................................................................................................13 Past Performance...........................................................................................................................................13 CONTACT LIST.....................................................................................................17 TABLE OF CONTENTS – PROPERTY OF BOOZ-ALLEN & HAMILTON I THESE DATA SHALL NOT BE DISCLOSED OUTSIDE THE GOVERNMENT AND SHALL NOT BE DUPLICATED, USED, OR DISCLOSED IN WHOLE OR IN PART FOR ANY PURPOSE OTHER THAN PROPOSAL EVALUATION. IF, HOWEVER, A CONTRACT IS AWARDED TO BOOZ∙ALLEN & HAMILTON, INC. AS A RESULT OF THESE DATA, HE GOVERNMENT SHALL HAVE THE RIGHT TO DUPLICATE, USE, OR DISCLOSE THE DATA TO THE EXTENT PROVIDED IN THE RESULTING CONTRACT. THIS RESTRICTION DOES NOT LIMIT THE GOVERNMENT'S RIGHT TO USE INFORMATION CONTAINED IN THESE DATA IF IT IS OBTAINED FROM ANOTHER SOURCE WITHOUT RESTRICTION.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper INTRODUCTION Booz∙Allen & Hamilton, Inc. (Booz∙Allen ) recognizes that e-Government has many facets involving an Agency's or Service's organizational functions, such as e-Finance, e- Procurement, e-Logistics, etc… Each of these sub-sets of e-Government have their own unique challenges and critical success factors. This White Paper presents a broad approach that will be applied to meet the need for independently assessing the financial systems of the US Air Force Material Command's (AFMC), with the goal of readiness for e-Finance. Booz∙Allen does not recomend using standard or "cookie cutter" approaches to meet the needs of our Clients. We feel that each Client is unique in their own way, therefore we taylor our approaches and methods to sucessfully satisfy their exclusive needs. For government organizations, transitioning from paper-based to electronic processes, thinking "strategically" about information technology (IT) and making the link between performance and goals is not optional, it is legislated. To be compliant and to remain "competitive" in the e-Government environment, agencies must make decisions that look beyond traditional paradigms associated with achieving a positive financial rate of return. They must capture and weigh the intangibles that characterize organizations and the benefits or value that enable them to satisfy their mission and their customer's needs. The development of a methodology to appreciate "value" is complex. It must be approached from multiple perspectives and with a focus on what is truly important to ensuring the success of an organization. Defining a measurement of value requires an understanding of what an organization must achieve in order to serve its constituency. They must have a method for comparing alternatives that considers both the financial impact and value impact of the initiative. Developing an approach to measure the value of any aspect of e-Government requires a deep understanding of strategic, economic, and business analysis as well as an understanding of the requirements of legislative and executive mandates. It requires the ability to translate this understanding into workable tools and solutions capable of providing timely and accurate answers to complex questions. Booz∙Allen & Hamilton has been providing a myriad of services including strategic planning, capital planning (including business case analysis), information assurance, independent financial systems assessments, and change management, to government organizations for over 50 years. Working side by side with government regulatory bodies, agency leaders and program managers, we have leveraged our experience to develop the techniques that allow government leaders to make better business decisions. Our tools and approaches have been supported by organizations such as the Office of Management and Budget and the Chief Information Officer's Council. INTRODUCTION PAGE 1 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper BACKGROUND Booz·Allen & Hamilton Founded in 1914, Booz∙Allen & Hamilton is one of the oldest and largest full-service management consulting organizations in the world. Over the years, the Firm has grown from a general management consulting firm into its present position of providing thought leadership and specialized management and technical services in such areas as digital transformation, economic & business analysis, and technology assessment. In our 87 years of operation, we have conducted well over 55,000 assignments for more than 10,500 clients in virtually all industrial, commercial, governmental, and institutional survey of federal government leaders fields. named Booz·Allen as the #1 IT consulting Organization firm serving the federal government market The organization of the Firm includes a wide spectrum of specialized service groups. The combination of these groups provides Booz·Allen with a comprehensive base of expertise from which individuals possessing the necessary skills may be assembled to bring to each challenge the professional talents required by the assignment. We offer a broad range of services in the areas of information technology, management consulting, technology management, economic and business analysis and e-Government. We work with our clients to develop tailored solutions based on our understanding of the client environment and our functional expertise. By leveraging the experience and knowledge housed in our business units, the Firm is able to provide a great depth of understanding to each challenge it encounters. For example, Booz∙Allen's leadership and innovations in the area of e-Business, including the publication of numerous studies and sponsorship of business symposia, are leveraged in the Firm's approach to e-Government. Throughout its existence, Booz·Allen’s objective has remained clear – to enhance total client performance by providing the insight, objectivity, judgment, and expertise required for the resolution of complex corporate and government issues. The firm is committed to the design of realistic, achievable recommendations and plans of action. Quality, value, mutual trust, and respect have resulted in a client base in which 80% of our engagements come from clients we have served before. BACKGROUND PAGE 2 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper BOOZ•ALLEN & HAMILTON'S APPROACH TO E-FINANCE e-Government Capability To every challenge Booz∙Allen undertakes, it applies the whole of its corporate experience and the knowledge of its staff to create integrated, comprehensive and objective solutions. Our e-Government services leverage "best business practices" and government "lessons learned" into our understanding of government regulations and requirements as well as information technology. It provides government organizations with the spectrum of services required to succeed in the e-Government environment. Our Staff We are the strategist… Booz∙Allen recognizes that its greatest resource the realist… lies in the experience, expertise, and innovative the technologist … spirit of its personnel. For that reason, the Firm the thinker… has developed a staff of professionals that reflect the doer… the diversity of issues and skills essential for the transformer. success. From specialists in organizational and These are Booz·Allen' s process change to experts in information intrinsic values & architecture and economic and business analysis, capabilities. Booz∙Allen staff bring together the knowledge Ralph Shrader and experience required to approach e- Chairman & CEO Government from multiple perspectives. In Booz·Allen & Hamilton addition, our staff understands and has "The Courage to Soar" experienced the frustrations and successes associated with the day to day management and execution of the business of government. Numerous organizations have called upon Booz∙Allen staff to address their constituencies and to participate in their formation of e-Government policy and thinking. Our professionals have been invited to present our understanding and approach to e- Government at seminars and conferences catering to decision-makers at all levels of government. Mission In its fullest sense, e-Government is about transforming how government delivers on its mission. Characterizing the challenge are numerous factors: an aging or limited workforce, minimal IT sophistication, long and complex buget processes, stovepiped organizations, risk aversion, processes or procedures that focus on accountability rather than cost efficiency, direction by mandate and redundant, paper-based operations. Booz∙Allen is prepared to lead our clients on the path to attaining mission success. CAPABILITY, STAFF, MISSION PAGE 3 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Approach To avoid frustration, government decision-makers must incorporate the new dimensions and requirements of the changing technological environment: changing customer expectations, workforce cultural changes, rapidly changing technology/implementation, external value quantification, major security/privacy drivers, information as an economic asset, enterprise architecture integration complexity, changing or non-existent standards, and alternative funding options. The bottom line question is: “How do government decision-makers plan & manage successfully in this dynamic environment?” The answer is: “Through business planning services that support organizations at each phase of e-Finance transformation…” strategic profiling independent assessment implementation & & innovation business modeling strategic planning improvement planning Technical Architecture Baseline Analysis Process Architecture Baseline Analysis Justification & Other Information Organizational Analysis business case analysis Technical and Functional life cycle costs Needs Assessment performance management cost/benefit Gap Analysis return / value of investment Customer Identification risk assessment Performance Measurement Cost Drivers acquisition strategy Economic Analysis Business Drivers Cost, schedule & performance Knowledge Management Identification of goals Performance Metrics evms cost & schedule baselines enterprise strategic plan improvement plan post implementation review APPROACH PAGE 4 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Implementing the Approach This approach provides structured planning to support the transition from the conceptual, to the structural, to the operational. The value of our approach is maximized by leveraging our understanding of the linkage between the strategy, economic and business drivers as well as the performance measurements. While partnering with AFMC FM, Booz∙Allen will create a conceptual road map that will enable the identification of strategic business objectives, business drivers, and target mission critical improvements. conceptual... strategic profiling strategic goals missio macro level weighted decision enterprise strategic perspectives criteria plan visio transformation targets transformation targets to the structural… independent assessments & business modeling identify viable alternatives improvement independent reduce redundancy cost / benefit analysis cost, schedule & business case plan assessments improve controls analysis decision metrics performance & goals calculate baselines COTS evaluations earned value implement/remove compare alternatives management systems risk assessment to the operational... implementation & innovation post implementation performance review knowledge managementproject control economic analysis measurement IMPLEMENTING THE APPROACH PAGE 5 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Strategic Profiling A key element of strategic profiling involves defining the techniques and methods required for achieving the desired outcomes. As it relates to the AFMC, strategic profiling must consider, in terms of performance, the current state of the organization and the vision of the organization in the future. Targets established in strategic planning should stretch organizations, driving advantages and increasing the ability of the organization to compete competitively and operate effectively. as - is what is the organization's mission? what are the current systems, business processes and How does your organization have to technologies? perform in an environment characterized by… to - be what’s working… what competition for limited budget isn’t? dollars rapidly changing technology and what will be the customer expectations organization’s role in the future? metric demands for fiscal accountability and business-like operations... what will customers expect? baselines leadership driving new/changing requirements what systems or technologies will/should be available? what external factors will drive change? performance targets STRATEGIC PROFILING PAGE 6 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Independent Assessments and Business Modeling During the independent assessments and business modeling phase, the concepts developed in the Strategic Plan are given structure. Additional issues and considerations may include: identifying redundancy in systems, strengthening internal controls, evaluating the feasibility of implementing or removing specfic systems, COTS/ Build assessments, COTS evaluation and selection, and an awareness of security and privacy issues or enterprise application integration complexity. The chart below depicts how Booz∙Allen would supprt the AFMC’s move from the Strategic Planning phase to the Independent Assessment and Business Modeling phase. The example presents a high level breakdown of the steps involved in conducting an analysis of alternaltives. analysis of alternatives strategic plan Identify / Define Evaluation Alternatives 1 2 3 determine compliance with requirements, costs, benefits & risks for candidate alternatives calculate decision metrics & compare candidate alternatives select alternative(s) ASSESSMENTS & MODELING PAGE 7 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper The outcome of the independent assessments and business-modeling phase is the improvements plan. This plan is the functional road map guiding the implementation of management decisions regarding operational improvements. Key elements of a successful improvement plan include: independence from the issues, understanding of needs, justifications, compliance, business case analyses, costs/benefits, defendable cost estimates, risk assessments, acquisition strategy, performance goals, and schedule complexity. Under the direction of the AFMC leadership, Booz∙Allen will link the organization’s strategies to achievable improvement initiatives, while maintaining the focus on the broader vision of e-Finance. The AFMC Improvement Plans will identify key issues such as system replacement initiatives, system redundancy evaluations, and the feasibility of bringing on new or "outside" systems. ASSESSMENTS & MODELING PAGE 8 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Implementation and Innovation Characteristics of performance measures vary based on management levels. Since the AFMC is an Air Force-wide command, a multi level performance measurement matrix will be required to satisfiy the unique performance demands and requirements of each level of management. The matrix will cross reference performance measures with stakeholder concerns. Performance Measures Stakeholder Concerns Did the strategy work to Did the strategy work to achieve desired results? Outcome achieve desired results? Is it worth the investment? Measures Is it worth the investment? Is the public satisfied? Senior Is the public satisfied? Leadership Was the service delivered How fast is the program in a timely manner? progressing? Was it useful to the customer? Are commitments being met? Is it what the customer Output Measures Are we meeting functional needed? Mid-tier Management users needs? Number of customers served correctly within specified Are costs managed well? time frame. Activity Measures Is information flowing Error rate per 1,000 CPRs. Program/Project Level efficiently among Data exchange rates systems? among AISs. DO NOT OVER MEASURE If you have too many measures, chances are that you are measuring the same thing more than once. This can result in an aggregated result that is statistically INVALID. With performance measures, beneficial gains can be realized through the following channels: the reduced cost of measurement by employing statistical sampling methods, adjusting data to reflect the influence of factors outside program control, identifying data IMPLEMENTATION AND INNOVATION PAGE 9 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON - Systems Optimization White Paper sources and the confidence level in those sources, deploying data source collection methods and tools, determining the weight of each measure according to objectives and strategies, and identifying the link betweens measures and objectives and how those may impact other measures. If developed objectivly and calculated correctly, performance measures will allow the AFMC to evaluate the success factors of their improvment initiatives, make informed decisions for modifiying approaches, e.g. scope and scale, and provide evidence and support for making difficult decsions , such as canceling an initiative. Our service offerings described in this Paper are scalable to accommodate incremental efforts. For example, limited time and funding demands quick turn around benefit analysis and calculation of decision metrics. Additionally, “honest broker” services replace or verify sales-driven vendor claims along with , analyses of a “portfolio” of candidate solutions or alternatives. Alternatively, enterprise-wide efforts may also be considered. The magnitude and level of risk exposure demands specific economic and business analysis, which generates the data required to develop a portfolio of investments in improvement initiatatives or in future planning. Incremental and enterprise-wide efforts may be instituted where needed - in the strategic profiling phase, the independent assessment and business modeling phases, or the implementation and innovation phases. IMPLEMENTATION AND INNOVATION PAGE 10 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper SERVICES & EXPERIENCE Booz∙Allen's current e-Government BoozAllen& HamiltonClientsRecognized ∙ forE-GovernmentTransformation service offerings provide the capabilities, Efforts… tools and techniques required for a holistic approach to overcoming the E-Gov2000PioneerAwardRecipients challenges associated with all phases of ♦ TheDefenseMedicalLogisticsStandard e-Government transformation and all SupportProgram services in the e-Government value ♦ TheNextBusSystem chain. A key discriminator of ♦ ThePacificMedicalNetwork Booz∙Allen's e-Government services is E-Gov1st AnnualLearningAwardfor our experience as government partners. Leadership,Excellence& Innovation Booz∙Allen's staff have been in the ♦ ArmyNationalGuardDistributive "trenches," supporting government TrainingTechnologyProject clients for over 50 years. Our hands-on TheHammerAward experience in government business, our ♦ TheInternalRevenueService corporate experience in e-Business and our enthusiastic drive for innovation have helped us to develop e- Government services that work in the real world. The firm's portfolio of clients represents virtually every category of government, institution, and business. The firm has served 78 of the 100 largest departments of the Federal Government, 36 state governments, numerous cities and counties, and other local agencies. Overseas, Booz·Allen has provided services to both commercial and government clients on an ever-increasing scale since the early 1950s. We have conducted assignments in over 90 countries worldwide. Diversity of client base and projects, depth of experience and an unbiased focus are what make the Booz·Allen difference and make engagements successful. The ability to apply these diverse skills in partnership with our clients is our competitive advantage. We are proud of our reputation for excellence and are committed to delivering a quality product. Appendix A provides a brief sampling of assignments that we have performed for federal clients. These examples of Booz∙Allen's work demonstrate the scope and multi- dimensional approach of our Firm's e-Government services. Key to these services is Booz∙Allen's economic and business analysis capabilities encompassing the skills and methodologies required to discern the value of any e-Government initiative in helping an organization maintain focus, understand its performance requirements, and ultimately fulfill its mission. SERVICES & EXPERIENCE PAGE 11 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper ECONOMIC & BUSINESS ANALYSIS Booz∙Allen's Economic and Business Analysis (EBA) Team is composed of nearly 300 professional staff located throughout the country who possess the spectrum of skills required for investment and strategic business planning (e.g., business case analysis), performance measurement, and program management/evaluation. Our staff blends high quality education and training with industry expertise and hands-on government experience. EBA provides an integrated mix of core competency service offerings in Cost and Economic Analysis, Business Management and Analysis, and Accounting/Financial Management and Analysis. EBA's staff of professionals hold advanced degrees and "real-world" expertise in areas such as public policy, economics, finance, business, telecommunications and engineering. EBA boasts the following group statistics: • 35% hold advanced degrees in such disciplines as business, economics, engineering, and information systems • 10% hold professional certifications as Government Financial Managers, Cost Estimators/Analysts, Professional Contract Managers, and Public Accountants • 55% have over 10 years of experience To provide clients with superior economic and business analysis support, EBA maintains a collection of commercial-off-the-shelf decision support and cost estimating tools and databases. In addition, the Team has invested in the development of proprietary tools, including numerous cost estimating models that provide us with the ability to help our clients make better business decisions. EBA is committed not only to providing sound support to our clients, but also to going a step further. Through active involvement with industry associations and use of our skills and day-to-day government experience, develop methodologies and tools that work. Among our staff are leaders in the “cost community” (e.g., Society of Cost Estimating and Economic Analysis) and individuals who have been called by government and professional organizations to present our thinking on subjects such as "Federal Government IT Capital Planning." Remaining in sync with the challenges facing our government clients, EBA has been on the forefront of defining the business planning required to make e-Government work. Various members of our staff have been asked by professional and industry organizations to present our approach to challenges such as “Benefit Valuation” and “Preparation of an e-Government Business Case.” EBA TEAM PAGE 12 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper APPENDIX A Past Performance Booz·Allen was tasked with determining whether NASA Integrated Financial Management Project – business systems that interface with the current Feasibility Analysis Systems Interface Analysis Financial Accounting System (FAS) will be supported in the future Integrated Financial Management System (IFMS) environment – even if the functions these systems provide won’t be provided for in the IFMS as delivered by the COTS vendor. Specifically, Booz·Allen executed the task to identify each of these site-specific systems to determine whether cost and effort should be expended to interface them with the IFMS. Our Client tasked us with presenting alternatives regarding the feasibility of interfacing these systems with the IFMS. The information presented examined the Job Entry Tracking System (JETS) used by the Manufacturing Engineering Directorate (MeD). The study results were presented to the NASA Glenn IFMP Steering Committee, which utilized the information to determine whether cost and effort would be expended to interface JETS with the IFMS. NASA Integrated Financial As part of the IFMP implementation effort at the Management Project – Glenn Research Center, the IFMP Transition Manager Systems Inventory tasked Booz·Allen & Hamilton with developing a Center-wide inventory of existing systems and programs. This systems inventory identified sources of duplicate data and functionality, non-integrated systems and manual processes that are currently employed at Glenn. From this analysis, Booz·Allen supported NASA Glenn in further developing the Center's requirements and strategies for data conversion. Our compilation of the systems inventory provided a distinct picture of the current systems environment and data structures that existed at the Center. Once completed, data conversion plans were finalized and executed. The following methodology was utilized in compiling the systems inventory and other supporting documents. Flowcharts of the main processes and unique systems were created to supplement the systems inventory and to present a graphical depiction of Glenn's computing environment. These flowcharts highlighted the data interaction that occurs between the various systems and the types of data shared between them. This data interaction was mapped out on the system flowcharts and input into a database. This information will allow the Client to assess which systems should be used to extract data for the data conversion and data clean up. APPENDIX A PAGE 13 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Booz∙Allen pulled together staff from our GSA / Office of E- Commerce Infrastructure Assurance Center of Excellence and PKI/Smartcard Business Case Analysis Economic and Business Analysis Team (EBA) to create the right team to help the General Services Administration develop a Public Key Infrastructure / Smart card Business Case Analysis. The business case approach was designed for use by any Federal agency considering an investment in Public Key Infrastructure (PKI) on smart cards for government wide applications. By following the business case methodology, decision makers will be able to determine for themselves whether the investment costs of PKI/smart cards are justified and whether investment benefits outweigh the risks. Two supporting case studies, one for the Department of Veteran Affairs and a second for the Federal Deposit Insurance Corporation (FDIC), were also created to demonstrate the business case process. The Federal Insurance Administration (FIA) was FEMA Federal Insurance Administration committed to improve the National Flood Insurance IT Concept of Operations Program (NFIP) through more efficient and effective operations that were defined by strategic business priorities and enabled by business processes that incorporate the most appropriate IT capabilities. Per FIA's request, Booz∙Allen developed a comprehensive e-Government strategy and corresponding e-commerce capabilities to make this vision a reality. As part of the assignment, Booz∙Allen analysts determined the value of the current information and technologies based on their usefulness within the current Program context. The analysis included common and specialized technologies that were being used by NFIP and were built on the various discussions of the value of current information. The Information Value Analysis identified opportunities for improving the use of information and technology to support the key NFIP business functions. Booz∙Allen's involvement in this effort also included the development of a cost/benefit analysis of alternatives and the development of tactical and strategic IT plans. Booz·Allen prepared a cost benefit analysis for Department of Veteran Affairs Electronic Imaging of the Veterans Benefit Administration to Compensation & Pension determine if implementing an imaging system Claims Cost Benefit Analysis (Virtual VBA) to process compensation and pension claims would be cost beneficial. Through discussions with industry experts and imaging vendors, a concept of operations was developed to adopt industry best practices into VBA's business processes. Based on this concept of operations, the costs and benefits of four implementation alternatives were analyzed. In addition to cost, both qualitative and quantitative benefits were identified and analyzed. The qualitative benefits included the impact of an electronic work environment on customer service, the VBA workforce, and the compensation and pension process. The quantitative benefits included the reduction in supply, facility, and mail costs. Virtual VBA costs were APPENDIX A PAGE 14 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON - Systems Optimization White Paper assessed and compared to the expected benefits the organization could achieve from redesigning its processes and implementing an electronic work environment. APPENDIX A PAGE 14 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper Booz∙Allen performed an evaluation and Social Security Administration alternatives analysis for the Reengineered Reengineered Disability System Business Case Analysis Disability System (RDS), a software program intended to assist Title II and Title XVI disability claims processing. Booz∙Allen completed a rigorous analysis of sunk costs for RDS development. The Firm also developed a cost element structure, collected relevant cost data, constructed a cost model, and developed cost estimates for completing and implementing RDS and several alternatives. Initial findings resulted in the decision by SSA to cease development of the RDS program. To provide recommendations on a future course of action, Booz∙Allen performed a drill-down analysis of the viable alternatives that consisted of a workload analysis, a cost/benefit analysis of a proposed electronic folder concept, and cost estimates for the development of an "intake" software program for initial disability claims and for improving the state disability determination service's processing systems and software. Immigration & Naturalization Service Fingerprint Project Booz·Allen conducted a cost-effectiveness analysis to determine the optimal methodology and technology required to capture fingerprints and forward them electronically to the Federal Bureau of Investigation (FBI). Booz·Allen analyzed the quantifiable and unquantifiable benefits of various alternatives and conducted a preliminary market survey of FBI-certified fingerprint scanning technologies. Based on the results of the cost-effectiveness analysis, Booz·Allen supported INS in its time-critical requirement to procure Live-Scan technology and technical support for 125 sites across the United States. Booz·Allen has recommended a procurement and acquisition strategy that combines proposals and product demonstrations in the evaluation of best valued bids. APPENDIX A PAGE 15 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.
    • BOOZ•ALLEN & HAMILTON – Systems Optimization White Paper CONTACT LIST CONTACT LIST PAGE 16 PROPRIETARY INFORMATION. SEE RESTRICTIONS LISTED ON THE TABLE OF CONTENTS PAGE.