Employee Management Presented by: Jeff Scott, Library Manager City of Casa Grande Public library [email_address] gathernodust.blogspot.com

Presented by:

Jeff Scott,

Library Manager

City of Casa Grande Public library [email_address] gathernodust.blogspot.com

Hiring Hire the smile, train the skills We tend to hire for skills, but fire for characteristics The “right fit” is more than what is on paper

Hire the smile, train the skills

We tend to hire for skills, but fire for characteristics

The “right fit” is more than what is on paper

Probationary Period Only time person is “at-will” employee Purpose is to demonstrate what employee will be like It is not a formality Red flags are indications of employee performance

Only time person is “at-will” employee

Purpose is to demonstrate what employee will be like

It is not a formality

Red flags are indications of employee performance

First Time? Rules for Baby Managers: (http://fortifyservices.blogspot.com/2007/02/headeaches-for-newly-promoted-managers.html) Deal with any resentment No favoritism No gossiping DELEGATING What is a win?

Rules for Baby Managers: (http://fortifyservices.blogspot.com/2007/02/headeaches-for-newly-promoted-managers.html)

Deal with any resentment

No favoritism

No gossiping

DELEGATING

What is a win?

Duties not descriptions What do your employees do all day? Write it up Instructions for the next person Clear guidelines as to what is expected

What do your employees do all day?

Write it up

Instructions for the next person

Clear guidelines as to what is expected

Sample: Librarian 50% reference services 20% collection development 15% marketing 10% supervising 5% programming

50% reference services

20% collection development

15% marketing

10% supervising

5% programming

Show an interest Show an interest Don't micromanage Staff don't have to explain what they do everytime they ask for something. 90-30 rule

Show an interest

Don't micromanage

Staff don't have to explain what they do everytime they ask for something.

90-30 rule

Hold people accountable Conversation about problems Verbal warning Written warning Harsher written warning Time period to improve warning

Conversation about problems

Verbal warning

Written warning

Harsher written warning

Time period to improve warning

When do I have a problem Not getting it? Expectations must be clear. Dealing with disagreements: Just two don't mix? Or one doesn't mix with anyone? Who is toxic? examples: pleasure in finding fault "people skills" need improvement

Not getting it? Expectations must be clear.

Dealing with disagreements:

Just two don't mix?

Or one doesn't mix with anyone?

Who is toxic? examples:

pleasure in finding fault

"people skills" need improvement

For you Know that there will be times when the job is emotionally draining. Build relationships with your employees Get a hobby Spend time with family/friends Take time off You will laugh about some of the hard stuff later

Know that there will be times when the job is emotionally draining.

Build relationships with your employees

Get a hobby

Spend time with family/friends

Take time off

You will laugh about some of the hard stuff later