Knowledge Management - CPS Presentation

2,186 views

Published on

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
2,186
On SlideShare
0
From Embeds
0
Number of Embeds
404
Actions
Shares
0
Downloads
29
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Knowledge Management - CPS Presentation

  1. 1. KNOWLEDGE MANAGEMENT <ul><li>Knowledge Capture </li></ul><ul><li>Knowledge Transfer </li></ul><ul><li>Knowledge Consumption </li></ul><ul><li>Knowledge Archive </li></ul><ul><li>Knowledge Destruction </li></ul>
  2. 2. ORGANIZATIONAL KNOWLEDGE <ul><li>There are two types of knowledge to capture/transfer/consume/archive/destroy: </li></ul><ul><ul><li>Explicit Knowledge </li></ul></ul><ul><ul><ul><li>Codified and formal (policies and procedures) </li></ul></ul></ul><ul><ul><li>Tacit Knowledge </li></ul></ul><ul><ul><ul><li>Unstructured and informal (experiences and memories) </li></ul></ul></ul>
  3. 3. EXPLICIT KNOWLEDGE Codified and Formal Documents Policies Procedures Databases Manuals TACIT KNOWLEDGE Informal and Unstructured Undocumented Individual Contributor Personal Experience Historical Narrative Trial and Error CAPTURED BY Enterprise-Wide Knowledge Repositories Enterprise-Wide Searchable Databases Policy Manuals Desk Manuals Standard Operating Procedures White Papers Training Curriculum CAPTURED BY Individual Contributor IT Applications Web 2.0 Applications Interviews/Videotaping Case Studies Transition Memos Development of Preferred Work Methods Enterprise-wide User Interactive Searchable Databases TRANSFERRED BY Culture of Learning Employee Training Employee Development Individual Development Plans Performance Management Quality Standards Continuous Improvement Processes Incentives and Accountabilities On-line Searchable Databases TRANSFERRED BY Direct, Regular, Personal Communication Collaborative Learning After Action Reviews Cross Training Communities of Practice Mentors Retiree Consultation Help-Desk Formats On-line Social Networking Regarding Real-Time Work Issues KNOWLEDGE CAPTURE MODEL CAPTURING ORGANIZATIONAL KNOWLEDGE BECOMING A LEARNING ORGANIZATION
  4. 4. KNOWLEDGE MANAGEMENT Recommendations <ul><li>Provide visible, empowered leadership to build a business case for knowledge capture </li></ul><ul><ul><li>Increasing visibility of knowledge capture by developing a District-wide strategy </li></ul></ul><ul><li>Integrate knowledge capture into the Corporate Learning Strategy </li></ul><ul><ul><li>Current strategy can be easily integrated with knowledge capture initiative </li></ul></ul>
  5. 5. KNOWLEDGE MANAGEMENT Recommendations <ul><li>Thoroughly inventory the knowledge capture initiatives already in place across the District </li></ul><ul><ul><li>The initiatives already in place may work successfully for other business units </li></ul></ul><ul><li>Develop initiatives and motivations for giving priority to knowledge capture tasks </li></ul><ul><ul><li>The structure is in place to motivate staff, but knowledge capture must be a priority for SMUD for it to be a priority for staff </li></ul></ul>
  6. 6. KNOWLEDGE MANAGEMENT Recommendations <ul><li>Perform knowledge risk assessment across the District </li></ul><ul><ul><li>In conjunction with position criticality, these assessments will assist SMUD in focusing its efforts on particular positions </li></ul></ul><ul><li>Explore IT solutions to assist in knowledge capture </li></ul><ul><ul><li>In addition to what SMUD already has in place, a variety of IT solutions are available </li></ul></ul>

×