Banker's U Training - Motivational Words for Leaders and Managers

Banker’s U Training – Marketing – Consulting John DeGaetano, President 707-658-2000 www.bnkrsu.com Emerge as a Great Leader Motivational Words for Managers and Leaders

www.bnkrsu.com About Us Banker’s U is the retail bank Training, Marketing and Consulting resource for building profitability, employee retention and performance strategies Consultants have years of “hands on” retail banking and business operations experience. We come packed with knowledge, wisdom and objectivity… our collective experience spans every area of retail banking. Because of this background, we are able to bring real world practical solutions to all types of clients – we provide training tools and strategies that are actionable and most important to improved profits Visit Us at www.bnkrsu.com

www.bnkrsu.com What are the virtues of a true leader?

www.bnkrsu.com Are leaders born or made?

www.bnkrsu.com Can you learn to be a leader?

www.bnkrsu.com There are those who look at things the way they are, and ask why... I dream of things that never were, and ask why not? Robert Kennedy

www.bnkrsu.com The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it. Theodore Roosevelt

www.bnkrsu.com But… to motivate as a great manager and leader - is it more than just “picking good men or women” to get the job done?

www.bnkrsu.com Your Thoughts

www.bnkrsu.com Discover Your Leadership Potential

www.bnkrsu.com Whether you are a small time entrepreneur, department manager or the CEO of a large corporation, you cannot escape the daily challenges of business. A Closer Look

www.bnkrsu.com You may be equipped with adequate resources, but without determination and drive… “the motivation” - you will not be able to take on new challenges or build on existing ones.

This image is a mosaic of employees within a company. Although we can’t see exactly what they’re doing in each individual frame, their change in outcomes or image can change the entire landscape of the overall company picture. www.bnkrsu.com

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www.bnkrsu.com Motivation is the art of getting people to do what you want them to do because they want to do it. Dwight D. Eisenhower

www.bnkrsu.com Start Here… Team Inspired Building Team Inspiration Desired Results

Group Breakout Session

Leaders You Admire

Objective - Find leadership characteristics through personal experience. Split into groups.

Activity - Share a story about the best or most influential leader you have encountered. Identify leadership characteristics by asking the question: “What was it that made this person such an effective leader?” Then as a group, identify the traits that all the leaders seemed to share.

Discussion - List common characteristics and what makes a good leader? What about the worst leaders you have encountered?

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www.bnkrsu.com The quality of a leader is reflected in the standards they set for themselves. Ray Kroc Catch on fire with enthusiasm and people will come from miles to watch your burn. John Wesley Success is going from failure to failure without losing your enthusiasm. Abraham Lincoln

www.bnkrsu.com Motivation - is the set of reasons that determines one to engage in a particular behavior. Goals - an objective or projected state of affairs that a person or a system plans or intends to achieve—a personal or organizational desired end-point in some sort of assumed development. Definitions

www.bnkrsu.com In the end, all business operations can be reduced to three words: people, product and profits. Unless you've got a good team, you can't do much with the other two Lee Iacocca Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back. J. Marriott Jr.

www.bnkrsu.com If your staff is motivated… then, they become easy to train and easy to coach… Business Operations People Product Profits Motivated Train Coach

www.bnkrsu.com Leadership Do's and Don'ts If you aspire to be a great leader, here are a few things that you should be aware… for in growing company many will look to you for guidance. If leadership doesn't come naturally for you, then you’ll need to get up to speed on a few basic do's and don'ts to effectively tackle issues .

www.bnkrsu.com Building Your Leadership Skills Be Equitable The “Do’s” Encourage Initiative Model Creativity & Risk-taking Exceed Your Own Standards

www.bnkrsu.com Overview of Do’s and Don’ts Do . . . Exceed Your Own Standards Most leaders set high standards for their employees. But successful leaders personally exceed the standards they set for others. If you give your employees reason to question your willingness or ability to abide by the standards you have set for them, their confidence in your leadership skills will plummet and your business could be in jeopardy. Do . . . Model Creativity & Risk-taking Leaders model the behaviors they want to see in their employees. Creativity and risk-taking are critical qualities in a growing business, but your employees will be hesitant to apply them until they see you engaging in them first.

www.bnkrsu.com Overview of Do’s and Don’ts Do . . . Encourage Initiative Effective leaders encourage initiative in others. If your employees don't feel as though they have your permission to take the initiative from time to time – they won't. And before long, you will find yourself pigeon-holed into the role of a micro-manager rather than a true leader. Do . . . Be Equitable As the company's owner, you have to maintain equity in your dealings with employees and clients. However, being equitable doesn't mean that everyone has the same responsibilities or receives the same rewards. It simply means that rewards should be based on performance and level of responsibility rather than who tells the best jokes in the lunch room.

Don’ts www.bnkrsu.com

www.bnkrsu.com Overview of Do’s and Don’ts Don't . . . Play Armchair Quarterback If you're looking for a way to frustrate your employees, don't offer them any advice about how to complete a task and then criticize their approach after the fact. No one likes an armchair quarterback, so unless the outcome is unacceptable, try to resist the urge to tell employees how you would have done it differently. Don't . . . Humiliate Employees in Public Leaders carry the responsibility of enforcing discipline and holding employees accountable for their mistakes. But when it's time to discuss difficult issues with an employee, do yourself a favor and make sure the conversation happens behind closed doors. In addition to degrading both you and your employee, public humiliation undermines morale and reflects poorly on your leadership skills.

www.bnkrsu.com Overview of Do’s and Don’ts Don't . . . Shift Blame for Your Mistakes Some leaders refuse to accept responsibility for their mistakes because they believe it is a sign of weakness. But that's a big mistake. The strongest leaders are those who admit their mistakes instead of shifting blame to others, and in so doing, earn the respect of their employees. Don't . . . Dwell on Mistakes Mistakes are not usually a reflection of poor leadership ability. But the inability to get past your employees mistakes . . . That's a different story. Address mistakes, talk about how to avoid them next time, and move on. Constant reminders about past failures discourage employees and make it difficult for them to see how they can redeem themselves going forward.

www.bnkrsu.com Patience, persistence and perspiration make an unbeatable combination for success. Napoleon Hill

Just the opposite of this image… The only way to know how customers view your business is to hear their experiences, speak their language and look at it through their eyes. John DeGaetano www.bnkrsu.com On Business

The Key to Success is… www.bnkrsu.com On Business

is building… www.bnkrsu.com

… and working together! www.bnkrsu.com

www.bnkrsu.com Are there any questions