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Embrace Complexity (Trends in BPM 2011)Presentation Transcript
Trends in BPM - Embrace ComplexityJeroen van Grondelle
Sources of ComplexityMass Customization AgilityConnected Compliance
… resulting in Complex Specifications• Many rules• Changing rules• Contextual rules• Customer• Time• …• Rules from many sources• Inc. Conflicts and overlap
Traditional Approach: Design a Production Line,with “Some” Exceptions
Traditional Approach: Manually Consolidate Up FrontProducts & variantsRetention andarchivingTime ConstraintsMarketingCompetence/rolesAnalyst
Traditional Approach: Results• Leads to large numbers of processes• Or very large processes with “Embedded” variants• Lost traceability between the actual constraint and how its coveredin process terms• Too complex to change fast• And test all over….• Attempts to reduce complexity often fail as they try to over-rationalize inherent diversity
Embrace Complexity! But How?
Analyst specify business aspects,computers consolidate into processes“A Citizen applyingfor Grant X in 2011”Grant Eligeability2011Grant Eligeability2012Risk Profile for SME’sRisk Profile for CitizensHeight of Grant XHeight of Grant Y
The actual process is derived from the constraints… What you can do now …… What you have done …so far… What could be next …
Flexible Goal Oriented Processes• Straight Through where possible• If not, an “exception flow” isavailable to return to STP• Experts choose their own path• Certain activities may not be strictlynecessary now, but it is simply handyto do them. Or vice versa, decide todelay activities.• Process adaptive to interventions• User may have the rights to manuallyoverride process steps, after whichthe process continues again.
Wrap upDeclarative approach• Only model what is needed, activities and their conditions, the restcan be derived• Semantic modelling is very suitable for creating a stakeholder dialog• Embrace complexity, all (or no) transactions are exceptionsLet computers do what they do best• Consolidate multipe aspect models into a process that meets allconstraints• Instantaneous reaction to new context and exceptions
• Eliminate exceptions• Define and limit all possiblecombinations• Standardize products andprocesses• Engineering driven, inside out• Process-centric view• Manufacturing approach• Catch exceptions in businessrules• Guide users throughcombinations as they appear• Standardize way of working• Goal driven, outside in• Decision-centric view• Managerial approachProcess: The Next Big WaveReduce complexity Embrace Complexity14
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