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Embrace Complexity (Trends in BPM 2011)






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Embrace Complexity (Trends in BPM 2011) Presentation Transcript

  • 1. Trends in BPM - Embrace ComplexityJeroen van Grondelle
  • 2. Sources of ComplexityMass Customization AgilityConnected Compliance
  • 3. … resulting in Complex Specifications•  Many rules•  Changing rules•  Contextual rules•  Customer•  Time•  …•  Rules from many sources•  Inc. Conflicts and overlap
  • 4. Traditional Approach: Design a Production Line,with “Some” Exceptions
  • 5. Traditional Approach: Manually Consolidate Up FrontProducts & variantsRetention andarchivingTime ConstraintsMarketingCompetence/rolesAnalyst
  • 6. Traditional Approach: Results•  Leads to large numbers of processes•  Or very large processes with “Embedded” variants•  Lost traceability between the actual constraint and how its coveredin process terms•  Too complex to change fast•  And test all over….•  Attempts to reduce complexity often fail as they try to over-rationalize inherent diversity
  • 7. Embrace Complexity! But How?
  • 8. Analyst specify business aspects,computers consolidate into processes“A Citizen applyingfor Grant X in 2011”Grant Eligeability2011Grant Eligeability2012Risk Profile for SME’sRisk Profile for CitizensHeight of Grant XHeight of Grant Y
  • 9. Rule-driven processes
  • 10. The actual process is derived from the constraints… What you can do now …… What you have done …so far… What could be next …
  • 11. Flexible Goal Oriented Processes•  Straight Through where possible•  If not, an “exception flow” isavailable to return to STP•  Experts choose their own path•  Certain activities may not be strictlynecessary now, but it is simply handyto do them. Or vice versa, decide todelay activities.•  Process adaptive to interventions•  User may have the rights to manuallyoverride process steps, after whichthe process continues again.
  • 12. Wrap Up
  • 13. Wrap upDeclarative approach•  Only model what is needed, activities and their conditions, the restcan be derived•  Semantic modelling is very suitable for creating a stakeholder dialog•  Embrace complexity, all (or no) transactions are exceptionsLet computers do what they do best•  Consolidate multipe aspect models into a process that meets allconstraints•  Instantaneous reaction to new context and exceptions
  • 14. • Eliminate exceptions• Define and limit all possiblecombinations• Standardize products andprocesses• Engineering driven, inside out• Process-centric view• Manufacturing approach• Catch exceptions in businessrules• Guide users throughcombinations as they appear• Standardize way of working• Goal driven, outside in• Decision-centric view• Managerial approachProcess: The Next Big WaveReduce complexity Embrace Complexity14
  • 15. What is Be Informed?Be Informed is a general-purposebusiness process platform, based on theprinciples of dynamic case management, the next waveafter business process management.15
  • 16. Be Informed – Facts and Figures1997 Be Value established2002 First toolkit2003 Thrown away, tooconventional2004 Be Informed 1.02006 - Dutch Government portal- Be Informed established- Be Value, 500+ people, acquired2007 Be Informed 3.02009 - First Million+ Euro deal- Gartner Cool Vendor and NAF Architecture Award2010 - 150 people, 5 year CAGR 70%- Again, NAF Architecture Award2015 World domination!•  Privately owned, ~150 people•  5 year 70% compound annual growth rate•  Result of a long-running University andPublic Sector R&D project•  Gartner cool vendor in business processmanagement, strong Forrester recognition2011 Be Informed 4.0
  • 17. Some customers and partners
  • 18. Visit our stand•  See for yourself how BeInformed works!•  Build your own case based on aunique mix of standardcomponents•  … and talk to us. Be Informed iscurrently hiring experiencedenterprise architects