Workshop INFOR EAM 14th Maintenance Management Conference Dubai, Dec 18/2008
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Workshop INFOR EAM 14th Maintenance Management Conference Dubai, Dec 18/2008

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Workshop INFOR EAM 14th Maintenance Management Conference Dubai, Dec 18/2008

Workshop INFOR EAM 14th Maintenance Management Conference Dubai, Dec 18/2008
General overview Infor EAM, market, advantages, customers feed-back

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  • Copyright © 2008 Infor. All rights reserved. www.infor.com.

Workshop INFOR EAM 14th Maintenance Management Conference Dubai, Dec 18/2008 Workshop INFOR EAM 14th Maintenance Management Conference Dubai, Dec 18/2008 Presentation Transcript

  • Maintenance Management Systems For Today And Tomorrow Cédric Beltrame, PSO, Datastream Arabia Tahar Klabi, EAM Consultant www.datastreamarabia.com With the courtesy of “INFOR EAM Centre of Excellence” Jean Benoit Nonque, Bas Beemsterboer www.infor.com Thursday Dec,18 th . 8h30-12h30 Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Agenda : part 1 presentation , part 2 workshop Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • In a glance…
    • Infor EAM manages…
      • The biggest property development program in the world 30B$
      • The longest machine in the world: 27kms and 0.5Mpieces of equipment
      • The largest private rail vehicles fleet in Europe 5,000 vehicles
      • The biggest Hospital in Europe 10,000 beds
      • The biggest African company with 5,000 daily users
      • The largest desalinated water production company in the world
    Copyright © 2008 Infor. All rights reserved. www.infor.com. SWCC
  • Enterprise Asset Management Business Challenges Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Asset Management Challenges
    • Improve asset performance to reduce downtime
    • Extend asset life to avoid new capital purchases
    • Schedule preventive maintenance to prevent problems
    • Track equipment according to regulatory guidelines
    • Implement capital-saving processes such as warranty management and streamlined purchasing
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Enterprise Asset Solution - Who is it for ? Copyright © 2008 Infor. All rights reserved. www.infor.com. Who is the customer in this case? The Asset Manager and Maintenance Department Operations, Inspections and Maintenance Finance and Administration All Managers All Users, Employees Anyone! Who is the customer in this case? Who is the customer in this case? Who is the customer in this case? Who is the customer in this case? Who is the customer in this case? Thanks to the technology available to you potentially anyone within and without the organization could be a user or beneficial of strategic information Key Performance Indicators Plantfloor EAM Solution Interface to DCS/Scada Interface to ERP E-mail Notification Enterprise Portals
  • From Maintenance to Performance Copyright © 2008 Infor. All rights reserved. www.infor.com. Asset Performance Management can change past perceptions by changing bottom-line performance.
  • What are the main drivers for EAM ?
    • Capital-intensive industries
      • Process – Energy - Transportation
    • Regulatory constraints
      • Pharma and Food (FDA)
      • Chemicals (Seveso – EU regulations)
    • Priority to production and operations
      • Companies where asset availability is linked to the market share or the business growth
    • Customer service
      • Services companies having SLA constraints
      • Local collectivities
    • High risks on the assets
      • Security – Telecoms - Airports
    • Companies managing assets for their clients
      • Equipment manufacturers
      • Field services (Asset CRM)
    • Mobility and geo-localization !
      • Services companies – field services
      • Companies managing largely spread assets and teams
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Enterprise Asset Management Copyright © 2008 Infor. All rights reserved. www.infor.com. Key Players
  • Gartner EAM MQ for 2007/2008 Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • EAM Market Size
    • While there are over 200 suppliers of EAM worldwide, the market remains quite concentrated with the top ten companies controlling about two thirds of the total
    • The top ten EAM/CMMS suppliers include world-class EAM solution providers:
      • MRO Software, SAP, Mincom, IFS, Infor, Indus, Oracle, Lawson, Invensys and Maximus.
    • The intense M&A activity has finally decided the classic battle for market dominance between ERP application suites and best-of-breed EAM suppliers
      • ERP suppliers have become the dominant force in the EAM market and will significantly influence future strategies
    Copyright © 2008 Infor. All rights reserved. www.infor.com. The market for software and services in EAM/CMMS will top $1.5 billion in 2006 and grow to over $2.0 billion in 2011
  • Copyright © 2008 Infor. All rights reserved. www.infor.com. Solutions Copyright © 2008 Infor. All rights reserved. www.infor.com. Enterprise Asset Management
  • The Solution
    • Advanced asset and operations management tool
    • Fully Web-architected solution for access anytime, anywhere
    • Service Oriented Architecture (SOA)
    • Web Services
    • Modular design
    • Hosting
    • Industry-specific features
    • Rapid implementation
    Copyright © 2008 Infor. All rights reserved. www.infor.com. “ EAM is an architectural tour-de-force.” Pierre Mitchell & Marc McCluskey AMR Research
  • Big Picture: Product Strategy Copyright © 2008 Infor. All rights reserved. www.infor.com. Infor EAM Enterprise Edition Enterprise $250M> Infor EAM Business Edition Multi-Site $20M > $250M Infor EAM MP2 Single Plant <$20M
  • Business drivers
    • Asset Utilization
      • Equipment Performance, Equipment Availability, Product Quality
    • Cost Control
      • Labor, Material, Tools
    • Resource Allocation
      • Skills, Inventory Management, Procurement
    • Compliance
      • Environmental, Safety, Health
  • Infor EAM Footprint Geo-spatial assets Buildings & Facilities Capital equipment Process equipment IT & Telecom Fleet & Transportation Road, Rail & pipelines Assets & Infrastructure Performance Analytics Budgeting Financial integration Call center Capital projects Warehouse management Purchasing Preventive maintenance Sales & invoicing Work management Labor and contractor Operations & Analysis MRO supply chain SCADA Mobile PDA or Laptop ERP / ESB MS Project ® ESRI ArcGIS ®
  • Multi-everything
    • Separate functional departments and personalize user interface
    • Share data across organizations or restrict access as necessary
    • Use multi-org security on a single database
    • Maintain different languages and currencies by organization
    • Manage time zone differences
  • Flexible and powerful
    • Inbox and KPIs
    • Multi-organization
    • Document attachments
    • E-mail notification
    • Export to Excel
    • On-line or Off-line Use
    • Web-architected
    • Zero-footprint
    • Unlimited custom fields
    • Screen designer
    • Ad hoc reporting
    • ASP
    • Hosting
    • Asset operations management
    • Work orders
    • Preventive maintenance
    • Projects
    • Materials management
    • Compliancy
    • Xml integration to ERP’sPurchasing
    • Warranty Management
    • Linear Assets
    • GIS Integration
    • Reporting
    • Mobile Solutions
    Copyright © 2008 Infor. All rights reserved. www.infor.com. Largest installed base of a solution in its class Listed in the Leaders Quadrant in the Gartner Magic Quadrant for Asset-Intensive Business Applications Wide market acceptance
  • Automated alerts
    • Messenger – one way tool
    • Sends e-mail/page based on status changes
    • Fully configurable
    • Allows automatic notification to customers
    • Allows ability to page technicians to perform work
    • Can notify vendors of work requests
    • Email includes URL link back to originating transaction
  • Reporting (1)
    • Cognos Report engine includes graphs
    • Output as PDF HTML, XLS, TXT and Email
    • Report builder allows to modify existing reports and create new ones
  • Reporting (2)
    • Capability of custom tabs
    • Any HTML / JSP type page can be linked to existing functions
  • Reporting (3)
  • GIS integration
  • Requestor
    • Limited license that allows
      • Home page
      • Create & view Work Requests
      • Create & view Purchase Requests
  • Web services (1)
    • External apps can call Infor EAM com-ponents
  • Web services (2)
    • Interaction with external workflow systems
    • Web services support WSDL and BPEL
  • Upload utility
    • Upload utility speeds up implementation
    • Uploads from Excel worksheets
    • Error handling included
  • Infor EAM Mobile Solutions and Data Collection
    • Communication between the server and handheld products
    • Remote access to critical data and work processes
    • Timely and accurate data collection
    • Field-based work orders
    • Inspection points to examine equipment, processes, and plants
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • ERP / ESB / Financial integration
  • Internet XML Integration Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Who is Infor EAM Business Edition for?
    • Companies looking for a quick and Easy EAM Solution
    • New customers with 1 - 3 sites
      • 10 users per site
    • Companies requiring a web-architected product
    • Needing more functionality than MP2
    • Path to grow to an Enterprise Application
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • What Language will be available
    • English
    • French
    • German
    • Dutch
    • Spanish
    • Portuguese
    • Italian
    • Chinese
    • Japanese
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Infor EAM Business Edition: Improving Operating Efficiency
    • Improve uptime
    • Extend asset life
    • Accelerate repairs
    • Eliminate inventory waste
    • Enable economies of scale
    • Maximize warranty recovery
    • Enable best practices
    • Improve decisions with better visibility
    • Reduce energy costs and emissions
    Copyright © 2008 Infor. All rights reserved. www.infor.com. Work Management Preventative Maintenance Purchasing Labor Management Mobile Condition Monitoring Benefits
    • 50% reduction in downtime
    • 20-30% savings through streamlined purchasing
    • Improved availability for additional 1.5M £ annually
    • Reduce downtime from 12% to 3%
    • 6-20% reduction in energy consumption
    Typical Results Material Management Performance Analytics Asset Sustainability CEAT
  • Moulin de la Marche Copyright © 2008 Infor. All rights reserved. www.infor.com.
    • Quick Facts:
    • Part of a large group “Intermarché”
    • Food Industry leader
    • 240 employees, 2 sites
    • Existing MP2 Customer
    • Challenge
    • Increased time reaction
    • Limited visibility into factory floor performance
    • Understanding and reducing $1M parts
    • Low adoption rate of existing maintenance system
    • Opportunity to improve decision making and productivity
    • Solution
    • Infor EAM Business Edition
    • Work management, preventative maintenance
    • Asset performance reporting and KPI’s
    • Integration to ERP
    • Path to a group strategy
    • Results (Planned)
    • Expect 20% reduction in stock
    • Expand maintenance practices to operation
    • Increased use and productivity due to ease of use
    • Better decision making through improved visibility & reporting
  • Who is Infor EAM Enterprise Edition for?
    • Companies who wants to implement their owns rules and best practices
    • Large groups or specific requirements
      • Up to 10 000 users
    • Companies requiring a web-architected product, multi org and multi language capabilities
    • Needing specific functionalities
    • Have their own project team
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Infor EAM: Safety and Compliance Copyright © 2008 Infor. All rights reserved. www.infor.com. Work Management Material Management Preventative Maintenance Labor Management Mobile
    • Meet fugitive emission regulations
    • Comply with 21CFR Part 11
    • Enforce safety procedures
    • Meet reporting requirements
      • E.g. FAA, GRI, GAAP, OSHA, etc.
    • Ensure service agreements
    • Support security regulations
    • Calibrate to ensure quality
    Benefits
    • Achieve full compliance
    • OHSAS safety certification
    • Avoid penalties and fines
    • Efficiency gains
    Typical Results Performance Analytics ERP Financials Asset Sustainability
  • Infor EAM Oil & Gas References Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Infor EAM: Improve Transportation Operations Copyright © 2008 Infor. All rights reserved. www.infor.com. Work Management Material Management Preventative Maintenance Labor Management Mobile
    • Optimize fleet performance
    • Reduce capital outlays
    • Maximize warranty recovery
    • Achieve economies of scale
    • Gain operation-wide visibility
    • Improve workforce productivity
    • Increase energy efficiency
    • Reduce emissions
    Benefits
    • $1M gain annually in warranty recover
    • Reduce inventory costs through single virtual garage
    • $1-2M annual savings
    Typical Results Performance Analytics Fleet & Transportation Condition Monitoring Asset Sustainability
  • Pepsi Frito-Lay Copyright © 2008 Infor. All rights reserved. www.infor.com.
    • Quick Facts:
    • 400 Sites, 350 Technicians
    • Initial pilot for 6 sites, 18 technicians
    • Decommissioning of competitive EAM
    • Private fleet for distribution
    • Challenge
    • Geographically dispersed operation and asset infrastructure
    • Mechanics have limited access to systems from the field
    • Unique business requirements
    • High cost to administer and maintain IBM Maximo solution
    • Migration from legacy maintenance solution
    • Solution
    • Infor EAM Enterprise Edition, Fleet, Mobile
    • Work management, inventory, warranty management
    • Meters, inspections, VMRS codes
    • Integration to financial system
    • Partially “self-implemented”
    • Results
    • Pilot implementation completed
    • Broader roll-out planned
    • Expect $1M-2M savings through use of mobile
  • Copyright © 2008 Infor. All rights reserved. www.infor.com. INFOR EAM References Transport Sector – Rail & Transport
  • Infor EAM Asset Sustainability Edition EAM EE + EAM ASE Copyright © 2008 Infor. All rights reserved. www.infor.com. Asset Sustainability Edition ALERT MANAGEMENT ENERGY INTEGRATION PROGRAM PLANNING FUGITIVE EMISSIONS MANAGEMENT CO2 MANAGEMENT PROCUREMENT ENGINEERING CONFIGURED KPIs, Inbox, Reports Phase II Infor EAM ASE 8.3 iPROCURE
  • The Case for Change: Summary
    • Objective: “Go Green”
      • Reduce Greenhouse Gas emissions
      • Reduce Operating expenses
    • Current Situation
      • CO 2 contributes 63% of greenhouse gases
      • Greenhouse gases promote global warming
      • Energy generation is largest CO 2 contributor
      • Regulations are existing or imminent
      • … doing nothing it is not an option !
    • Theorem
      • If you can reduce CO 2 via reducing energy consumption, and
      • If you can reduce energy consumption via asset management, then
      • You can reduce CO 2 via asset management , and
      • You can reduce the energy management operating costs
    Copyright © 2008 Infor. All rights reserved. www.infor.com. EARTH SUN IR is trapped by gases in the air thus reducing cooling CO 2 Infrared Radiation (IR) is given off by Earth Case for reducing emissions
      • “ Being a good steward of the environment & in our communities, and being an efficient and profitable business, are not mutually exclusive. In fact, they are one in the same.” -- Lee Scott, CEO of Wal-Mart
    • “ Green is Green” -- Jeff Immelt, CEO of GE
  • Features & Benefits Infor Enterprise Asset Management Asset Sustainability Edition (EAM ASE) 1/2 Copyright © 2008 Infor. All rights reserved. www.infor.com. What is EAM ASE? Its software – easy to implement, easy to use, and cost effective. The critical difference? Infor EAM ASE gathers all of our client’s asset information, including production equipment, HVAC units, chillers, boilers, lighting – anything that consumes energy - into one place and provides their staff with the critical knowledge of how and when to maintain, replace or alter those assets based upon how much energy they consume, not simply what date it is on the calendar . What are the benefits? If we can reduce our client’s total energy spend while increasing the performance and uptime of their assets – greater profit for them and a stronger commitment to environmental stewardship infrastructure required to deliver the application. What is GAS is Global Asset Sustainability — a “best practices” metric for monitoring and improving the operating efficiency of assets (i.e., production equipment, HVAC units, chillers, boilers, lighting – anything that consumes energy). GAS takes the most common sources of manufacturing productivity losses and places them into four categories: Availability, Performance, Quality and Energy Efficiency. In doing so, it distills complex production data into simple, understandable metrics that provide a gauge for measuring true asset efficiency. GAS also forms the foundation for tools that help to improve productivity. Summary : • If you can reduce CO2 via reducing energy consumption, and • If you can reduce energy consumption via asset management, then • You can reduce CO2 via asset management. Thus, sustaining assets sustains the environment. What if your company could reduce total energy spending by 6% to 11%, provide a demonstrable commitment to environmental sustainability while increasing bottom line profitability all at the same time?
  • Features & Benefits Infor Enterprise Asset Management Asset Sustainability Edition (EAM ASE) 2/2 Copyright © 2008 Infor. All rights reserved. www.infor.com. Features Benefits Enterprise Asset Management ensuring the capacity, availability, quality, and asset life extension to support the operating and financial objectives Energy Integration Program: factoring asset operating performance (Energy consumption) into maintenance strategy and activities. PM intervals established based on optimizing energy consumption. Optimize the return on assets of a company’s property, plant, and equipment. Identify, optimize and automate proactive maintenance work comparing both the asset performance and its energy usage across 100% of the enterprise. Deliver all of this with an Industry-leading, marketplace-proven enterprise asset management platform that is scalable for the future with a simplified integration to our client’s existing IT systems Event Management: alerting of existing asset condition or trend outside of optimum operating parameters for assessment or remediation. Factors all dependent and independent variables into User defined anomaly definition The system will create an event notifying users of existing asset condition or trend outside of optimum operating parameters for assessment or remediation CO2 Management: determines the direct and indirect CO2 emissions attributable within the operating asset hierarchy level. CO2 emissions are based on the fuel mix of the energy provider or direct fuel type usage. CO2 emissions are correlated to standard metrics to facilitate mitigation planning, analysis and audit Reduce overall energy consumption by 6% to 11% that in turn reduces C02 emissions allowing our clients’ Company to promote and validate a “green” marketing initiative Planning: assessing existing asset configuration (design basis) and performance (energy consumption) for optimization. GAS Index correlation to facilitate financial and operating decision process. Actively monitor measure and inform our clients of changing energy usage by individual asset and benchmark it against viable options for repair and or replacement based upon the local utility tariffs and Costs Preconfigured KPIs . Inbox, and Reports: Sustainability Reports (12), GAS index KPIs, FCI KPIs, preconfigured inbox alerts for anomalies, procurement engineering equivalency evaluations, etc Provide our clients with actionable business intelligence that monitors, measures and summarizes only the critical enterprise asset information they need along with extensive drill-down capabilities Fugitive Emissions Management : refrigerant tracking and management in accordance with EPA Guidelines; 15% leak rate threshold for comfort cooling and 30% leak rate threshold for refrigeration. Automatic follow up std. W.O generation. EPA reporting. Store and track fugitive emissions making it easy to identify and report therefore reducing regulatory violations.
  • Infor EAM: Improve Facility Operations Copyright © 2008 Infor. All rights reserved. www.infor.com. Work Management Material Management Preventative Maintenance Labor Management Mobile
    • Optimize facility condition & performance
    • Maximize warranty recovery
    • Improve workforce productivity
    • Gain operation-wide visibility
    • Achieve economies of scale
    • Reduce energy costs and emissions
    • Improve quality of service
    • Improve customer experience
    Benefits
    • 24% workforce productivity gain
    • 10% reduction in energy use
    • 6-20 % energy savings estimated
    • Inventory and purchasing savings
    Typical Results Performance Analytics Asset Sustainability Buildings & Facilities Service Requests
  • Bentley College Copyright © 2008 Infor. All rights reserved. www.infor.com.
    • Quick Facts
    • 163 acres, 46 buildings, 1.6M sq. ft.
    • 128 full-time staff
    • 140,000 dorm inspection points
    • 30,000 work orders annually
    • Located in Waltham, MA
    &quot;We were able to receive Infor EAM functionality very quickly in a limited amount of time.” Tom Kane Director, Facilities Management “ The Infor EAM support for Web services enables the system to be configured to offer role-based functionality, so different people in our organization — and even students — can use the system through intuitive, user-friendly interfaces.&quot;
    • Challenge
    • Labor intensive inspection process
    • Strong quality of service emphasis on faculty and student body
    • Protracted repair-to-billing process
    • Significant energy spend
    • Solution
    • Infor EAM Enterprise Edition
    • Infor EAM Advanced Mobile
    • Infor EAM Asset Sustainability Edition
    • Results
    • Streamlined inspection and maintenance process
    • Eliminate over 2,000 data entry hours per year
    • 24% increase in trade productivity in 12-month period
    • Expect 10% reduction in energy costs
    • IFMA Award, Sightlines Best Practice Award
  • Infor in the FM and Hospitality sector
    • More than 150 clients in the Facilities Management,
    • 1,400 hospitals and health centers
    • 20 M sq. m² managed through Datastream 7i
    • Flexible solutions allying:
      • Integration with Finance
      • Integration with Space Management and ESRI
      • Mobility
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Mohawk Fine Papers Copyright © 2008 Infor. All rights reserved. www.infor.com.
    • Quick Facts:
    • Premium paper manufacturer
    • Environmentally friendly brand
    • 800 employees, $300M revenue, 3 sites
    • Leader in stewardship of natural resources
    • A top consumer of renewable energy
    • “ The goal we set for ourselves for the enterprise asset management system was a reduction in the total amount of energy consumption of 5–10 percent.”
    • “ I haven’t seen a product in years that is as effective and user-friendly as the Infor EAM product”
    • Paul Stamas, VP of Information Technology, Mohawk Fine Papers
    • Challenge
    • Increased competition from offshore manufacturing
    • Limited visibility into factory floor performance and energy use
    • Understanding and reducing $8-10M energy spend annually
    • Low adoption rate of existing maintenance system
    • Opportunity to improve decision making and productivity
    • Solution
    • Infor EAM Enterprise Edition
    • Work management, preventative maintenance
    • Asset performance reporting and KPI’s
    • Integration to ERP
    • Infor EAM Asset Sustainability Edition (planned)
    • Results (Planned)
    • Expect 10% reduction in energy costs
    • Standardized maintenance practices
    • Increased use and productivity due to ease of use
    • Better decision making through improved visibility
  • Infor EAM: Manage and Control Energy Copyright © 2008 Infor. All rights reserved. www.infor.com. Work Management Material Management Preventative Maintenance Labor Management
    • Reduce W.A.G.E.S. costs
    • Reduce W.A.G.E.S.-related emissions
    • Link W.A.G.E.S. usage and emissions to assets
    • Comply with GRI standards
    • Grow revenues in new markets
    • Strengthen brand loyalty
    • Optimize capital investments
    Benefits
    • 6-20 % energy savings estimated
    • $300-400K savings annually
    • $1M annual savings
    • Achieve compliance
      • e.g. GRI, FDA
    Typical Results Performance Analytics Asset Sustainability Buildings & Facilities Fleet & Transportation
  • Conclusion
    • EAM is a must-have when assets are identified as critical for the organisations,
    • Infor EAM covers a large spectrum of vertical markets and industries
    • EAM is often a differentiator in regard to ERP , CRM or SCM challenges and bring a real added value to business process
    • Flexibility of the solution: easy to configure
    • Pricing highly scalable to the size of the Project
      • License per concurrent user
      • License per named user
      • Mobile (per device)
      • Business Edition, entreprise Edition and Green (Asset Sustainability Edition)
      • Technical support
    Copyright © 2008 Infor. All rights reserved. www.infor.com.
  • Maintenance Management Systems For Today And Tomorrow Cédric Beltrame, PSO, Datastream Arabia Tahar Klabi, EAM Consultant www.datastreamarabia.com With the courtesy of “INFOR EAM Centre of Excellence” Jean Benoit Nonque, Bas Beemsterboer www.infor.com Copyright © 2008 Infor. All rights reserved. www.infor.com.