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New Marketing For Advisors

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An updated presentation for social media and web presence for financial advisors. Also part of the webcast series: …

An updated presentation for social media and web presence for financial advisors. Also part of the webcast series: http://www.revenuearchitects.com/Workshops/digital-marketing-for-financial-advisors.html

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  • Why is this important – a summary messageAwareness: Social Media allows you to extend your online presence and increase awareness (PR, Affiliates)Credibility: Within compliance constraints, you can take advantage of these newer “outposts” and engage audiences across the social webTraffic: With social media presence, your own web site will benefit from inbound links and search engine page rankingNurture: With a thoughtful plan and a consistent commitment to social media engagement, you can nurture prospects into new clients
  • As you can see, there are plenty of technology sites considered Web 2.0 or Social Media, but what does that actually mean?Web 2.0 is a move toward a more interactive and collaborative web that harnesses the power of the masses and puts information into the hands of the people. By utilizing technologies like AJAX to create more sophisticated websites and creating a more open-ended and user-generated content model, Web 2.0 has created a "social web.“New Model for Information – The way information is published and consumed is completely different in web 2.0Architecture of Participation – today it is all about “you” the reader is in control and user generated content and sharing are the normSocial Software – the advent and growth of social software – like these icons represent – are changing the landscape of our media engagementLong Tail – a key concept in the new marketing and web 2.0 arena – I will explain what we mean by the long tail and why it is important to youPresence – We are seeing a shift from a focus on your website to a focus on your web presence
  • Again – why is all this so important?So much of what we do now – our buying decisions, our wants and needs – begins with the search box.John Batelle’s book, The Search, spoke about “The Database of Intentions” – a window into human desiresThe business question is, what is behind this box? What is the result of a search about you, your business? What content is out there to reinforce the buy-sell process?
  • A lesson on searchOrganic search vs paid search. Relates to strategies around SEM and SEO/Eyeball tracking suggests that we look at the top left – this is the top of the organic search resultsOrganic is more valuableHow do you rise up in the organic results?
  • Off page vs on page search impact on visibilityExplain the differences
  • Web Presence – this is a key theme for our discussion. We are seeing a shift in strategy from being present in our website to being present across the social web. Expanding presence builds your footprint and visibility on the web
  • Your clear and compelling storyArticles/ Blog Posts “Retweet” other Content Launch Podcasts, VideosShare PhotosPresentationsYour news releaseseBooksEvent Announcements
  • From a business perspective, Web 2.0 and Social Media is no panacea… in the end, we must continue to focus on the core – building real and authentic relationships, differentiating with strong content
  • You may not think of your website as “social media” but this is the place to begin.All roads lead back to here…With web 2.0 tools and features on your site, you will facilitate the “peanut butter” – spreadable content – to be shared within the networkAlso, your website is your conversion platform and nurture platform for inbound marketing and sales – provide content, track and manage the activities that a user will have on the siteThere are new open source technologies that form the basis for a web platform. Two examples are Drupal and Joomla (among many) – Now it is easier than ever to build a powerful web presence with open source technology and
  • Email and Newsletters are still an important channel to stay in front of your audienceExplain features - using email effectively …concepts of text vs. HTML, tracking, using text vs. HTML – we don’t always need graphical emailsConsumers to receive 9,000-plus email marketing messages annually by 2014 Email's overwhelming cost-effectiveness will continue to drive spending Faced with increased clutter, marketers must get serious about relevance - emphasize content value – quality is more important as we are inundatedConversion: Works with Permission marketing – allows your audience to connect back to you based on their preferences
  • So now instead of a few sources of news we have MILLIONS of independent sources of information50 years ago, corporate image was built on what they showed us on TV, RadioNow you no longer sweep bad press under the rug, your image truly represents your actionsAgain we see the consumer gaining power through Web 2.0The conversation about your brand is taking place in the blogosphere with or without you. Are you participating?
  • Similarly, while not a Social Media Channel specifically, the Event and Webinar continue to be strong solutions for permission “inbound” marketing.Commit to a schedule of webinarsTie this in with your blog and article strategyCapture interest and NurtureGreat opportunity to coordinate with other Advocates and Relationships – Attorneys, CPAs
  • Joke slide… but raise the point and acknowledge that people are concerned with exposure on Facebook
  • Popular Among Women58% FemaleFastest Growing Demographic, Women 55+The fastest growing demographic is those 35 years old and older Massive Increase in 35 to 65 Demographic30% of Users Between 35 – 65There are more than 65 million active users currently accessing Facebook through their mobile devices. People that use Facebook on their mobile devices are almost 50% more active on Facebook than non-mobile users.
  • A micro blogging site that allows you to send an update to your network in 140 characters or less. Most Popular Among Working Adults62% Access Site from Work
  • Long tail
  • 10 Steps to Get Started with New Media Marketing Define your purpose.  Determine in advance why you are engaging in new media.  Is it for educational purposes or to market your business?  If you don’t have clear intentions, how can you expect to have clear results?Find your target market. Join the social networking sites which are comprised of your target niche market.  Remember that the most popular social networking sites might not be the sites where your ideal clients visit.  Go to where your potential clients are and don’t just spend time with your peers.  Craft your message. Your audience will only hear bits of pieces of your message at a time, so it is critical that you consistently and frequently broadcast a clear message about who you serve and what you offer. Don’t make your audience guess what you do, make it clear to them.Gather and create content. Content is king in new media marketing.  Demonstrate your expertise by educating your audience through blogs, articles, videos, or podcasts.  Gather or create useful content to aid you in your new media marketing efforts.Build your web presence & social media profiles. As you build out your profiles, you will be building a web presence that will give you a footprint beyond your website. This presence will increase your exposure to potential new clients. As you decide to participate in LinkedIn, Facebook, or other networking sites, it is important that you complete your profiles.  A person is likely to only visit your profile once, so make a lasting first impression. Build your network. The more people you connect with on social networking sites, the more people will see your message.  Make a conscious effort to continually build your connections on LinkedIn, Facebook and Twitter and other networks you are targeting.Promote your profiles and cross connect. Let people know you are on the various social networking sites by promoting links on your website and email signature.  This will help you organically grow your network. The more sites where you connect with someone, the stronger your relationship will become.  Where it makes sense, find and connect with contacts across multiple social media sites. Build an inbound strategy. Craft a strategy for your own website and your email/newsletter marketing programs. It is important that when potential new relationships click back to your website that they experience your brand in the right way. Ensure your website is professional and visually branded for your target audience and includes interactive web features like RSS and social bookmarking. Search engine optimization (SEO), landing page lead capture, and lead nurturing should be part of your website strategy. Communicate Persuasively. Ensure your messages are sharp and clear. Are you delivering a persuasive message? Is your logic clear and concise? Are you listening and empathetic to client needs?Actively engage. Use social networking sites and your website as a way to promote your content to your targeted market.  This helps educate your audience and keeps your name top-of-mind.  Social media is the same as any networking or marketing strategy – the more consistent you are, the better the results.  Actively participate in the various social networking sites on a weekly basis to achieve the greatest results.
  • Transcript

    • 1. New Marketing for Advisors Building Your Web Presence
      John Stone III
      Revenue Architects
      With..
      Kristen Luke
      Wealth Management Marketing
    • 2. Introductions
      2
      John Stone
      Revenue Architects
      Expert Advisor & Delivery Partner
      Digital Marketing
      Sales Effectiveness
      Workshops & Education
      Industry Speaker
      Kristen Luke
      Wealth Management Marketing
      Financial Advisor Focus
      Marketing Plan Development
      Outsourced Marketing Services
      A La Carte Services
      Industry Speaker
    • 3. Updated FINRA Guidelines!
      Record retention
      Recommendations & rule 2310
      Static “Advertisements” vs real-time communications
      Correspondence
      Third party posts
      Supervision and training
      3
    • 4. Why New Marketing?
      A digital revolution….
      Build Awareness: extend your online presence and search visibility
      Build Relationships: extend personal relationships and use the network to make new connections
      Enhance Credibility: your audience will assess you online – establish your profile to build confidence
      Build Inbound Opportunity: attract people to your web site where you can nurture the relationship
    • 5. Today’s Discussion
      New Marketing
      Concepts and Elements
      Tools of the Trade
      Using Social Media
      Establishing Presence
      Steps you can take
    • 6. New Marketing
      6
    • 7. What is “New” Marketing?
      7
      Key Concepts
      Search
      Long Tail
      Architecture of Participation
      Social Software
      Core Elements
      Web Presence 
      Valuable Content
      Inbound Engagement
      Personal Relationships
      Aware
      Interested
      Considering
      Evaluating
      Committed
      Client
      Advocate
    • 8. Search
      A window to intent…
    • 9. Organic vs Paid Search
      Organic Search is Best
      Free
      More traffic
      Smarter people
      Longer lasting
      Organic Results
      75% Clicks
    • 10. Drivers of Search Visibility
      Off Page = 75%
      On Page = 25%
      Mediasphere
      Blogs
      Directories
      Partners
      Press Releases
      Answers, Forums
      Inbound links
      Keywords
      Relevance
      Page Title, Tags
      Meta Data
      XML Site Map
      Site optimization
    • 11. The Long Tail
      “Financial Planner for Verizon retiree”
      “Financial Planner”
    • 12. Architecture of Participation
      User Generated Content
      Wisdom of Crowd
      Audience control
    • 13. Social Software
    • 14. Web Presence
      30M month
      20M month
      350M Users
      20M per month
    • 15. Valuable Content
      Art and Science of understanding what your clients want, and delivering it in a compelling way.
      Great content is relevant, sticky and spreadable!
    • Publish!
      Articles
      Blog Posts
      Podcasts
      Videos/Video Blogs
      Photos
      Presentations
      eBooks
      News Releases
      Web Events
    • 25. Inbound Engagement
      17
      Conversational
      “Self-Sell”
      Landing Pages
      Permission Marketing
      Nurture
      Client Control
      Shared Control
      Source: Hubspot website
    • 26. Building Relationships
      The principles remain unchanged
      Authenticity
      Value exchange
      Personal interaction
      Education
      Conversations
      Word of mouth
      Referrals
    • 27. Tools of the Trade
      19
    • 28. Your Website
      Branding and Design
      Authentic Content
      Multi-media
      Web 2.0 Features
      Landing Pages & Conversions
      Portfolio Access
      Compliance
    • 29. Newsletters
      Stay in front of your audience
      Emphasize content value
      Text vs. HTML
      Permission marketing
      Trigger links
    • 30. A web protocol
      Subscribe to a feed and automatically receive updates
      Search-based feeds helps content find you
      Free
      RSS for digital publishing and newsletters
      SUBSCRIBE
      Feed Readers, Aggregators, Flash, Google Desktop, iTunes, etc…
      RSS – Really Simple Syndication
    • 31. Blogs
      A web site of posts published in reverse-chronological order
      Brings more dynamic content to your audience
      Can build presence with the media
      Increase awareness
    • 32. Impact of the Blogosphere
      Jeff Jarvis coins phrase “Dell Hell” in his blog
      Comments publicized by New York Times and Business Week
      Firestorm at Dell HQ
      Dell responds by creating Direct2Dell blog
    • 33. Videos/Vlogs
      Videos & video blogs are often shared by embedding into websites and social networking sites
      24/7 marketing
      Adds credibility
    • 34. Podcasts
      Can be accessed through PCs, MP3 players and mobile phones
      Communicate with subscribers
      Offer richer content
      Appeal to a niche market
    • 35. E-Books
      Read on personal computers, e-book devices or mobile phones
      Range from a few pages to a full-length book
      Multimedia experience
      Searchable
      Adds credibility
    • 36. Web Events
      Build credibility
      Collect registration data
      Promote on social networking sites and through email marketing
    • 37. Social Networking
    • 38.
    • 39. Facebook
      350
      Million Users
      34%
      35 years of age+
      58%
      Household Income $60,000+
      55%
      College or Post Graduate Degrees
      Source: http://www.facebook.com/press/info.php?statistics
      Source: http://www.quantcast.com/facebook.com#demographics
    • 40. What does Facebook have to offer?
      Connect with and stay top-of-mind with your network and clients
      Create and interact in communities of people with common interests (niche market)
      Increase brand awareness
      Syndicate content (e.g. blogs, videos)
    • 41. Facebook Pages
      Personal Profiles
      Business Pages
      Group Pages
    • 42. Twitter
      44%
      35 years of age+
      Household Income $60,000+
      52%
      College or Post Graduate Degrees
      55%
      Source: http://www.quantcast.com/twitter.com
    • 43. What does Twitter have to offer?
      Develop relationships from the comfort of your office or home
      Interact with prospects, centers of influence and peers
      Syndicate content
      Increase awareness with media
      Archive activity and track statistics (e.g. url clicks)
    • 44.
    • 45. 37
    • 46. What Are Advisors Tweeting?
      Practicing my Ten Simple Truths About Money talk, it's sounding pretty good. 6/11 Commonwealth Club debut coming up! http://tr.im/mQdG-@curtisfinancial
      Working on show prep for tomorrow's "Investing for the Long Run" at noon on WMEL-1300am.Listen live at http://tinyurl.com/nv9vq4-@bobrall
      June edition of My Two Cents (my video blog) now on my website - http://bit.ly/yLR2B-@brianplain
      Blog Tips for Financial Planners and Professionals http://ow.ly/cBaW-@russthornton
    • 47. LinkedIn
      55
      Million Users
      75%
      35 years of age+
      Household Income $60,000+
      69%
      81%
      College or Post Graduate Degrees
      Source: http://press.linkedin.com/about
      Source: http://www.quantcast.com/linkedin.com
    • 48. What does LinkedIn have to offer?
      Groups containing target market and centers of influence
      Tools for introductions and referrals
      Opportunities to syndicate content and drive traffic
      Tools for prospects to find and evaluate you
      Avenues to stay top-of-mind with your network
    • 49. LinkedIn Strategies
      Profiles
      Connections
      Groups
    • 50. Establishing Presence
      42
    • 51. How to Get Involved
      Clarify your message – what is your governing thought?
      Build an online presence – website and social media
      Build your network
      Share relevant content - “RT”
      Publish and syndicate your original content
    • 52. Be where they are
      The device:
      Personal computer, mobile phone, iPod, or Kindle
      The format:
      Video, audio or text
      The location:
      Website, Twitter, Facebook, LinkedIn
    • 53. Some Keys to Success
      Find your long tail position
      Target demographic and message
      Authentic. relevant content – not advertising
      Position as subject matter expert and a resource
      Actively participate, build relationships
    • 54. Consider Compliance
      Review guidelines by appropriate regulators
      Social media may be considered advertising and may require preapproval
      Establish firm-wide policies related social media and electronic marketing
      Use tools to archive and monitor activities (e.g. SocialWare, Smarsh & Arkovi)
    • 55. Getting Help
      Webcast Series
      Guide to going digital
      Set up on social media
      Content marketing plan
      Website experience
      Outcomes
      Understand the digital landscape
      Define your message
      Get established on social media
      Build relationship intelligence
      47
      Map out your website plan
      Identify on-going marketing priorities
      Launching soon!
    • 56. Thank You
    • 57. 10 Steps to Get Started
      Define your purpose 
      Find your target market
      Craft your message
      Gather and create content
      Build your web presence & social media profiles
      Build your network
      Promote your profiles and cross connect
      Build an inbound strategy
      Communicate persuasively
      Actively engage