Sistemas de Calidad para Proveedores de la Ind Automotriz

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Sistemas de Calidad para Proveedores de la Ind Automotriz

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Sistemas de Calidad para Proveedores de la Ind Automotriz

  1. 1. <ul><li>Sistemas de Calidad para Proveedores de la Industria Automotriz </li></ul>José Domínguez. Plexus Corporation Delegado INLAC ISO/TC 176/SC2
  2. 2. ¿Por qué QS-9000, ISO 9000? <ul><li>QS-9000, 3rd. Ed. </li></ul><ul><li>...is the development of fundamental quality systems that provide for continuous improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. </li></ul><ul><li>ISO/CD2 9001:2000 </li></ul><ul><li>This International Standard specifies requirements for a quality management system where an organization needs to demonstrate its capability to consistently provide conforming product and/or service. </li></ul><ul><li>The quality management system requirements are aimed primarily at achieving customer satisfaction by meeting customer requirements through application of the system, the continual improvement of the system and the prevention of nonconformity. </li></ul>
  3. 3. ISO-9001 4.3 Contract review 4.4 Design control* 4.6 Purchasing 4.7 Control of customer-supplied product 4.8 Product identification and traceability 4.9 Process control 4.10 Inspection and testing 4.11 Control of inspection, measuring and test equipment 4.12 Inspection and test status 4.13 Control of nonconforming product 4.15 Handling, storage, packaging, preservation and delivery 4.18 Training 4.19 Servicing 4.5 Document control 4.14 Corrective and preventive action 4.16 Control of quality records 4.17 Internal quality audits 4.20 Statistical techniques TU NEGOCIO 4.1 Management responsibility 4.2 Quality system
  4. 4. Requerimientos Específicos del Cliente (Sección II) Responsabilidad de la Dirección Planeación de la Calidad Mejora Acción Medición 4.1 4.2 APQP* PPAP* FMEA* QSA* 4.3 4.7 4.15 4.4 4.8 4.16 4.5 4.9 4.18 4.6 4.12 4.19 4.2.6 Administración del Herramental e Instalaciones 4.10 4.17 4.11 4.20 QSA* MSA* 4.13 4.14 4.2.5 Mejora Continua * Manuales de Referencia del Cliente (Core Tools) para el QS-9000 QS-9000
  5. 5. APQP
  6. 6. Historia de los documentos automotrices basados en ISO 9000 - Fiat - IVECO - Suppliers (16) - Daimler Benz - VW - Audi - BMW - Suppliers (18) - Ford - GM - Chrysler - Suppliers (40) - PSA Peugeot Citroen - Renault - FIEV (300) Suppliers (4) AVSQ VDA 6.1 QS-9000 EAQF ISO/TS 16949 1999 Early1990’s
  7. 7. ISO/TS 16949 <ul><li>Introduction </li></ul><ul><li>The goal of this Technical Specification is the development of fundamental quality systems that provide for continuous improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain. This Technical Specification defines the fundamental quality system requirements of the subscribing companies. It is recognized that there may be company-specific, division-specific, commodity-specific, and/or part-specific requirements in addition to those given in Figure 1. </li></ul><ul><li>This Technical Specification aligns existing automotive quality system requirements within the global automotive industry and avoids multiple certification audits. </li></ul>
  8. 8. ISO/TS 16949
  9. 9. Comparación de los Requerimientos de la Industria Automotriz Vigentes Más en comparación con certificaciones combinadas ISO/TS 16949 Requerimientos Europeos (VDA 6.1, AVSQ, EAQF) QS-9000 Menos en comparación con certificaciones combinadas
  10. 10. QS-9000 - Beneficios de la Certificación <ul><li>1998 AIAG/ASQ Quality Survey ( N=207 US NAO suppliers). </li></ul><ul><ul><li>Costo promedio para obtener el QS-9000 US$120,000 (US$40,000/año mantenimiento) </li></ul></ul><ul><ul><ul><li>preparación US$79,000 (costos internos) </li></ul></ul></ul><ul><ul><ul><li>consultoría US$8,100 </li></ul></ul></ul><ul><ul><ul><li>certificación US$20,000 (=17% del total) </li></ul></ul></ul><ul><ul><ul><li>capacitación US$6,100 </li></ul></ul></ul><ul><ul><ul><li>software US$3,000 </li></ul></ul></ul><ul><ul><li>Beneficios de la certificación en QS-9000 es de un 6% de las ventas (promedio de US$130M.) o alrededor de US$8 millones/organización </li></ul></ul>
  11. 11. ISO/QS 9000 y un Producto de Calidad <ul><li>Does Registration = Delivered Quality? </li></ul><ul><ul><li>“ Complying with ISO 9000 standard does not indicate that every product or service meets the customer requirements, only that the quality system is capable of meeting them”* </li></ul></ul><ul><ul><li>“ This distinction is almost universally recognized by both ISO 9000 registered suppliers and their customer. But if a customer cannot depend upon receiving acceptable product from such a supplier, ISO 9000 registration would seem to provide little or no value.”* </li></ul></ul>*León, Gto., Mayo 1999, Dan Reid

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