NE League of Municipalities Sept. 2012

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Broadband Survey for the Nebraska League of Municipalities, Sept. 2012

Broadband Survey for the Nebraska League of Municipalities, Sept. 2012

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  • Initial and Supplemental Proposals awarded to Nebraska Public Service Commission (PSC) from the U.S. Department of Commerce National Telecommunications and Information Administration (NTIA). The Nebraska Information Technology Commission Community Council (NITC), University of Nebraska - Lincoln (UNL), Nebraska Department of Economic Development (DED) and the AIM Institute are cooperatively leading the effort to address the broadband planning needs of Nebraska’s communities. 
  • Briefly explain what plan to do during session – Brief OverviewHighlights of the surveyYour insight -
  • We are doing this through a number of efforts focused around –Mapping (PSC)Building CapacityTechnical AssistanceRegional Planning
  • Thank you to those participating in the study…today we want to highlight some of the results and spend time thinking about the possibilities.
  • Incorporated places by Size Classification:100 up to 800 – 382 (72%)800 – 5,000 – 116 (22%)5,000 – 100,000 – 30 (6%)100,000 or more – 2 (0.4%)530 total incorporated places
  • Asked why satisfied or dissatisfied with organizational website.There were 46 comments shared re the website. With 68 different themes.
  • Training – Topic areas?Format/How delivered?
  • Percent agreeing or strongly agreeing with these items.
  • Promote the DED business survey – will be sending to membership.Synchronist – survey will be included.
  • Take to Map- be interactive
  • Training – Topic areas?Format/How delivered?
  • Anything that surprised you?
  • Q15.

Transcript

  • 1. Initial and Supplemental Proposals awarded to Nebraska Public Service Commission (PSC) from theU.S. Department of Commerce National Telecommunications and Information Administration (NTIA).NTIC, UNL, DED and the AIM Institute are cooperatively leading the broadband planning efforts.
  • 2. Lets Talk About Broadband – Results from UNL Broadband Survey 2012 League of Municipalities Fall Conference Presented by Becky Vogt and Charlotte Narjes UNL Center for Applied Innovation
  • 3. About the Nebraska Broadband InitiativeBroadband is a foundation for economic growth, job creation, global competitiveness and a better way of life. broadband.nebraska.gov
  • 4. Goals of this initiative include:  Increase adoption and utilization of broadband  Develop regional broadband plans  Increase understanding of importance of broadband as a foundation of economic growth
  • 5. League Broadband Survey Insight - how city governments are using technology Identify barriers in adopting broadband Help identify educational opportunities to better utilize Establish benchmarks Perceptions of how community is utilizing broadband
  • 6. League Broadband Survey Online survey distributed to 362 members via email  144 responses (40% response rate) Paper survey mailed to 22 members  1 response
  • 7. Population of Area ServedBetween 20,000 and 99,999 2Between 10,000 and 19,999 1 Between 5,000 and 9,999 8 Between 2,500 and 4,999 6 Between 1,000 and 2,499 20 Under 1,000 63 0 10 20 30 40 50 60 70
  • 8. TECHNOLOGY USE
  • 9. Have Website 5,000 or more 92 8 YesBetween 1,000 and 4,999 90 10 No Dont know Under 1,000 56 41 3 0% 20% 40% 60% 80% 100%
  • 10. Satisfaction with Website Very dissatisfied 4Somewhat dissatisfied 13 Neither 9 Somewhat satisfied 22 Very satisfied 15 N/A 36 0 5 10 15 20 25 30 35 40
  • 11. Comments about Website Majority want to see improvement or are improving (82%). Areas would like to see strengthened –  Content  Maintenance  Technical support –  Ability to update  User friendly updates 64 individual comments re the website with 85 themes tracked (a person may have shared more than one topic area)
  • 12. Sample of Comments - We hired out to have the website rebuilt. We went active and it still isnt finished…information and options I want to see added. Better website, with tools to take payment and easily update Clerk doing the work on her own time and at her own expense. Not properly trained on how to change information and add information. It is not user friendly...office staff cannot update it. We cannot addinformation on a regular basis, like agendas, minutes, ordinances, etc. Our community has a website. I dont have time to manage one.
  • 13. Social Media Tools Used Other 5 LinkedIn 1 Blogs 2 Flickr 1 YouTube 2 Twitter 6Facebook 23 None 73 0 10 20 30 40 50 60 70 80
  • 14. Social Media Use by Community Size 8 Other 3 10 LinkedIn 3 Blogs 23 Flickr 8 YouTube 8 2 25 Twitter 2 10 33Facebook 13 41 58 None 55 82 0 20 40 60 80 100 5,000 or more Between 1,000 and 4,999 Under 1,000
  • 15. Satisfaction with Internet Connection SpeedsUpload speeds 76% fast enough 15% average, but not quite fast enoughDownload speeds 80% fast enough 12% average, but not quite fast enough
  • 16. Challenges to Moving City Government Services to InternetInability to keep upgrading new technology 33 Available staff 37 Funding to implement 39 Ability to accept payment by credit card 46 0 10 20 30 40 50 % answering large challenge
  • 17. Challenges by Community SizeUnder 1,000 1,000 - 4,999 5,000 or more Ability to accept  Available staff  Funding to payments by (50%) implement (42%) credit card (56%)  Funding to  Ability to accept Inability to keep implement (39%) payments by upgrading new  Inability to keep credit card (36%) technology (40%) upgrading new  Available staff Funding to technology (35%) (25%) implement (40%) % answering large challenge
  • 18. Frequency of Replacing Computer Less often 31 Dont know 17 Every five years 25 Every four years 14Every three years 10 Every two years 3 0 5 10 15 20 25 30 35
  • 19. Annual Budget for Information Technology$5,000 or more 25$1,001 - $4,999 26 $500 - $1,000 29 $0 - $499 20 0 5 10 15 20 25 30
  • 20. Information Technology Support Provider Other 23Employee with other responsibilities 23 Employee hired for IT 3 Local IT company 52 0 10 20 30 40 50 60
  • 21. What Will Help Drive Utilization? Adoption (52.8%)  Education  Resources – time/people  Return on investment  Software Updates (including paying bills) Availability (6.9%)  55% desire more 66 individual comments with 72 total Affordability (20.8%) comments (some individuals identified more than one theme). Unsure (11.1%)
  • 22. Sample of Comments - Additional staff to help with work load and then also budget concerns to help pay for that position High speed internet access at affordable cost Funds needed in order to retain updated technology. Better uninterrupted internet service. Better bandwidth and better technical assistance. We need to identify what technologies are cost effective and beneficial to our processes.
  • 23. PERCEPTIONS OF TECHNOLOGY IN COMMUNITY
  • 24. Economic Development Plan Currently or Will Be Incorporating Broadband 9% of total respondents  3% population under 1,000  14% population between 1,000 and 4,999  25% population of 5,000 or more
  • 25. Perceived Effectiveness of Broadband Utilization in CommunityIncreasing quality of 7 27 33 life 15 Encouraging citizen 54 75 involvement 13 30 Improving access to 23 33 health care 5 13 Attracting 7 27 33employees/residents 15 25Attracting businesses 8 27 15 0 20 40 60 80 5,000 or more Between 1,000 and 4,999 Under 1,000 All members
  • 26. Belief that Access to High-Speed Internet Services is Accomplishing Various Items Staying in touch with family/friends (93%) Accessing financial services (82%) Reaching higher education levels (79%) Getting health information (72%) Community and emergency alerts (72%) Finding a better job (70%) Improving job skills/professional development (68%) Starting a home-based business (58%) Transitioning to a new industry or profession (57%)
  • 27. Perceived Adequacy of Internet Services Future generations 34 26Attracting new residents 32 24 41Businesses in community 44 43 Households in… 47 49 Your organization 59 0 20 40 60 % answering very adequate Five years from now Currently
  • 28. Familiarity with Internet Service Needs 7 17 Younger population 2 5 New employees 4 2 2 17 Teleworkers 34 5 8Businesses trying to recruit 34 4 8 11 Current businesses 6 8 0 5 10 15 20 % answering very familiar 5,000 or more 1,000 - 4,999 Under 1,000 All
  • 29. Most Economic Benefits to Business in Late Adoption ApplicationsFast/early adoption Access government Electronic document transfer Accessing collaborative tools Research by staff Website TeleworkingLate Adoption Selling goods and services Rich media or service creation Deliver services and context Social networking Source: Strategic Networks Group – sngroup.com/research-library/
  • 30. Familiarity with Internet Offerings and Services 17 19 Interest in local ED 8 12 15 25 Support 17 18 42Types of services available 19 23 26 15 18 33 Price 19 7 14 50 Bandwidth speed 17 0 10 20 30 40 50 % answering very familiar 5,000 or more 1,000 - 4,999 Under 1,000 All
  • 31. Where Can I Find What is Available? broadband.nebraska.gov
  • 32. Priority Areas Adoption (27.3%) Updating the website ability to pay utilitiy bills  Education on-line more items available on the website  Update website Better supply technology. Better education on how to use it. More education on its potential Availability (34.1%) benefits. Affordability (13.6%) Money, Trained service professionals , Human Not a priority (25%) resource – staffing Our IT budget is less than 1/2 percent of Best Practices –- operating budget.  Setting Priorities Fiber Optic Accessibility, Fiber Optic Accessibility, & Fiber Optic Accessibility
  • 33. Questions on Survey Results?
  • 34. Let’s Talk….Your InsightsWhen you think of your community government officewhat do you believe are the greatest opportunities toutilize high speed Internet to achieve economic growth/sustainability?
  • 35. Let’s Talk….Your InsightsWhat challenges/barriers do you believe need to beovercome before broadband is widely adopted?
  • 36. Let’s Talk….Your InsightsAny words of advice on how to increase broadbandutilization and adoption within your region?
  • 37. Let’s Talk….Your InsightsWhat are some things you would like to see the Leaguedo in the area of technology and broadband?
  • 38. Let’s Talk….Your InsightsWhat goals would like to see included in the broadbandplan around economic development?
  • 39. Let’s Talk….Your InsightsAny suggestions for the broadband planning efforts?
  • 40. Contact Information Charlotte Narjes cnarjes1@unl.edu Becky Vogt rvogt2@unl.edu http://broadband.nebraska.gov