1. Strategies for effective communication
during workshops and class discussions

3.  Paraphrasing
 Clarifying
 Feedback

4. State in your own words what you think you
just heard/read
 “What I hear you saying…”
 “In other words…”

5. Ask questions until you get a better understanding
of what is being said
 “Do you mean…?”
 “Can you tell me more about…?”
 “Help me understand…”

7. Supportive Honest
The goal is to help the Brutality is rarely
other person honest. The goal is
communicate their not to cause
meaning as damage or
effectively as defensiveness.
possible.

8.  Observations
 Thoughts
 Feelings
 Needs

11. Thoughts =
Inferences
Judgments
Beliefs

12.  How did you interpret
what you
read/heard/saw?
 What judgments did you
make?
 What are your beliefs
about this issue?

13. Feelings =
 Joy
 Anger
 Fear
 Sadness
 Confidence
 Doubt
 Disappointment
 Interest
 Boredom
 Anxiety
 Embarrassment
 Shame
 Envy
 Surprise
 Love

14.  How do you feel
about what you
read/heard/saw?
 Why do you think you
feel this way?
 Do you think others
feel the same way?
Why or why not?

15.  What would help me
 What would please me

16. What types of feedback would please you?

17.  “I” messages
 Requests

18. “YOU” MESSAGES: “I” MESSAGES:
 “You are confusing  “I am confused.”
me.”
 “This contradicts
 “You are wrong.” what I know.”

19. Rather, each person takes responsibility for his/her
part in the communication.

20. JUDGMENTS: REQUESTS:
 “I would like to see…”
 “You should…”
 “You need…”

21. Requests allow us to treat each other as equals.

22.  Using vague words such as
“good”
 Flattery
 Sarcasm
 Prejudging
 Trying to “fix”
 Giving too much advice
 Trying to “win”

24. All images retrieved from images.google.com