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Leadership DNA

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Transcript

  • 1. Leadership DNA Learn t he Difference Between Average Management & Effective Leadership Presented by: John F. Bradford
  • 2. Why take the trouble to make Extraordinary Leaders of managers?
  • 3. Insurance Company Management Team – 360 Assessed Statistics from The Extraordinary Leader, by Jack Zenger and Joe Folkman Great leaders have lower turnover
  • 4. High Tech Co. Management Leadership Team – 360  Assessed Statistics from The Extraordinary Leader, by Jack Zenger and Joe Folkman Great leaders have more satisfied customers
  • 5. Mortgage Bank Leadership Team – 360  Assessed Statistics from The Extraordinary Leader, by Jack Zenger and Joe Folkman Great leaders generate higher net income
  • 6. Statistics from The Extraordinary Leader, by Jack Zenger and Joe Folkman Poor leaders cause disengagement & ‘mental turnover’ Leadership Effectiveness Impacts Employee Engagement Leadership Effectiveness Employee Engagement
  • 7. Poor leaders cause disengagement and both physical & ‘mental turnover’ “ People leave people ” – Jim Sirbasku “ The doors are open, the lights are on but no one’s home ” – Anon
  • 8. Statistics from The Extraordinary Leader, by Jack Zenger and Joe Folkman Great leaders make a remarkable difference Average leaders have average impact Poor leaders cause disengagement & ‘mental turnover’ Leadership Effectiveness Impacts Employee Engagement Leadership Effectiveness Employee Engagement
  • 9. What special about the “ Leadership DNA ” of the Extraordinary Leader?
  • 10. Profiles Leadership Research
    • Started in 1992 – still ongoing
    • Research team included
      • clinical psychologists
      • industrial / organizational psychologists
      • business leaders
    • Initial study of 3,600 leaders
    • Ongoing research with over 500,000 leaders using Profiles model to date!
  • 11. 8 Universal Management Competencies 18 Skill Sets
    • Communication
    • Listens to Others
    • Processes Information
    • Communicates Effectively
    • Leadership
    • Instills Trust
    • Provides Direction
    • Delegates Responsibility
  • 12.
    • Relationships
    • Builds Personal Relationships
    • Facilitates Team Success
    • Task Management
    • Works Efficiently
    • Works Competently
    • Adaptability
    • Adjusts to Circumstances
    • Thinks Creatively
    8 Universal Management Competencies 18 Skill Sets
  • 13.
    • Production
    • Takes Action
    • Achieve Results
    • Personal Development
    • Displays Commitment
    • Seeks Improvement
    • Development of Others
    • Cultivates Individual Talents
    • Motivates Successfully
    8 Universal Management Competencies 18 Skill Sets
  • 14.
    • Communication
      • Listens to Others
        • Solicits ideas, opinions & suggestions from others
        • Creates a comfortable climate for airing concerns
        • Listens to all points of view with an open mind
        • Listen carefully without interrupting
        • Summarizes input then checks for understanding
    8 Universal Management Competencies 18 Skill Sets
  • 15. But personally speaking…
  • 16. Great leaders get results Production – Achieves Results Production – Takes Action
  • 17. Extraordinary Leaders make Extraordinary People - There are no ordinary people, just ordinary leaders!
  • 18. Recruit only The very best NEVER compromise
  • 19. On a scale of competence where 10 is an excellent manager...
  • 20. … a 7 is a moderately good manager … the problem is...
  • 21. … 7s hire 5s... … 5s hire 3s...
  • 22. And even the best can only do so much... … when surrounded by clowns! Extraordinary Leaders hire 10s!!
  • 23. Put the right people in the right jobs
  • 24. “ It’s not experience – or college degrees or other accepted factors… … (it) hinges on fit with the job.” Source: Herbert M. Greenberg and Jeanne Greenberg, “Job Matching for Better Sales Performance,” Harvard Business Review, Vol. 58, No. 5.
  • 25. “ … (it) hinges on fit with the job…”
    • Can deal with the mental demands of the position
    • Are comfortable with the demands of the environment and people they must work with
    • Enjoy the work and are motivated to do it
    ‘ Superior’ producers fit their jobs and:
  • 26. What happens if you don’t put the right people in the right jobs?
  • 27. “ Contented Cows Give Better Milk” Bill Catlette & Richard Hadden “… companies will need to reorient their recruitment and selection processes by hiring “for fit” rather than mere credentials…”
  • 28.
    • Use assessments
    • Profile best performers
    • Do lots of interviews
    • Hire Slow!
  • 29. Great leaders build personal relationships with their people Development of Others – Motivates Successfully & Cultivate Individual Talents Relationships – Builds Personal Relationships
  • 30. They accomplish long term goals by planning daily steps Leadership – Provide Direction Production – Takes Action
  • 31. Great leaders don’t procrastinate Production - Takes Action
  • 32. They see obstacles as opportunities for creative change in the organisation Production - Takes Action & Achieve Results Adaptability – Adjusts to Circumstances
  • 33. Extraordinary leaders are extraordinary communicators Communication – Listens to Others Communication – Communicates Effectively
  • 34. They share a contagious enthusiasm that promotes a positive attitude Development of Others – Motivates Successfully Personal Development – Displays Commitment
  • 35. Great leaders motivate successfully Development of Others – Motivates Successfully
  • 36. They have genuine self confidence and keep a positive outlook Adaptability – Thinks Creatively Personal Development – Display Commitment
  • 37. Profiles Leadership Research
    • Started in 1992 – still ongoing
    • Research team included
      • clinical psychologists
      • industrial / organizational psychologists
      • business leaders
    • Initial study of 3,600 leaders
    • Ongoing research with over 500,000 leaders using Profiles model to date!
  • 38. 8 Universal Management Competencies 18 Skill Sets
    • Communication
    • Listens to Others
    • Processes Information
    • Communicates Effectively
    • Leadership
    • Instills Trust
    • Provides Direction
    • Delegates Responsibility
  • 39.
    • Relationships
    • Builds Personal Relationships
    • Facilitates Team Success
    • Task Management
    • Works Efficiently
    • Works Competently
    • Adaptability
    • Adjusts to Circumstances
    • Thinks Creatively
    8 Universal Management Competencies 18 Skill Sets
  • 40.
    • Production
    • Takes Action
    • Achieve Results
    • Personal Development
    • Displays Commitment
    • Seeks Improvement
    • Development of Others
    • Cultivates Individual Talents
    • Motivates Successfully
    8 Universal Management Competencies 18 Skill Sets
  • 41. How much of this “Leadership DNA” your leaders / managers have? But how can you tell…
  • 42. “ Inspect what you expect!” You must:
  • 43. 360 Degree Feedback “ Self” Direct Report Direct Report Direct Report Peer Peer Peer Manager “ Boss” Anonymous & Confidential Anonymous & Confidential Anonymous & Confidential Anonymous & Confidential Anonymous & Confidential Anonymous & Confidential
  • 44.
    • Communication
      • Listens to Others
        • Solicits ideas, opinions & suggestions from others
        • Creates a comfortable climate for airing concerns
        • Listens to all points of view with an open mind
        • Listen carefully without interrupting
        • Summarizes input then checks for understanding
  • 45.
      • 5. Always
      • 4. Often
      • 3. Sometimes
      • 2. Seldom
      • 1. Never
      • 0. Don’t Know
    Deiric, do you: “ Listen Carefully without interrupting ”?
  • 46.
      • 5. Always
      • 4. Often
      • 3. Sometimes
      • 2. Seldom
      • 1. Never
      • 0. Don’t Know
    Boss, Direct Report, Peer: Does Deiric: “ Listen Carefully without interrupting ”?
  • 47. Favourable Zone Favourable Zone
  • 48.  
  • 49.  
  • 50.  
  • 51.  
  • 52. Thank You! John F. Bradford, Sr. Vice President Consulting Services Profiles International, Inc. 5205 Lakeshore Dr. Waco, Texas 76710 254-495-5500 [email_address]