Twitter for Trainers: What Can You Do in 140 Characters?
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Twitter for Trainers: What Can You Do in 140 Characters?

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Suggestions for ways to use Twitter to extend and enhance training programs.

Suggestions for ways to use Twitter to extend and enhance training programs.

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https://twitter.com 297
http://www.scoop.it 176
http://c4lpt.co.uk 37
http://rotanarotana.shareist.com 16
http://www.linkedin.com 14
https://si0.twimg.com 11
http://paper.li 8
http://pinterest.com 7
http://us-w1.rockmelt.com 4
http://tweetedtimes.com 2
https://twimg0-a.akamaihd.net 2
http://kred.com 2
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http://suebecks.blogspot.com 1
http://twitter.com 1
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Twitter for Trainers: What Can You Do in 140 Characters? Presentation Transcript

  • 1. What Can You Do in 140 Characters? Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 2. Intros
    • What is your biggest challenge in delivering effective customer service?
    • Please tell us your name, location, and the biggest challenge you face as a new supervisor.
    • What is one thing you already know about this topic?
    • What is one thing you want to know about this topic?
    • What training have you already had on this topic?
    • What did you find most difficult during your first week on the job?
    • Please share the best leadership advice you ever received.
    • Please share the most helpful feedback you ever received.
    • Please share your one best tip for a new hire.
    • Please share the most unhelpful performance review feedback you ever received or heard of another receiving.
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 3. Prework
    • Prior to class, please read the article “Safety Strategies for the 21st Century” at www.acme.com and be prepared to discuss it.
    • Please review the list of safety issues at www.acme.com and choose the one or two most relevant to your own situation.
    • Please prepare your personal mission statement and bring it to class
    • Please see the video at www.youtube.com/bozarth3. Prepare a list of three questions you would ask in this situation.
    • For the next three days please try to keep a detailed list of your activities: meetings, hallway conversations, time spent on email, etc.
    • Prior to class, please Google “emotional intelligence.” What are the benefits of developing in this way?
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 4. Continue Conversations
    • Offer a new question or topic every few days, again encouraging learners to engage with one another.
    • Continually ask: “How have you been applying the information from last week’s session?
    • “ What challenges do you see?” or “What else do you need to know to maximize your learning?”
    • Tweet quick reminders about assignments.
    • Offer links to interesting articles or websites.
    • Use Twitter as an advance organizer, providing information about upcoming topics or course content.
    • Encourage learners to follow an expert in the industry (sales, insurance, medical policymaking, etc.) or author. For instance, learners in a leadership course might choose to follow @stephenrcovey or The Leadership Challenge: @TLCTalk.
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 5. Debate (opposite pov)
    • Discuss pros and cons of organizations blocking sites like Facebook and YouTube.
    • Discuss the advantages and disadvantages of offering workers longevity pay.
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 6. Reflection
    • What did you find interesting or surprising?
    • Did this solve any problem for you? How?
    • What did you disagree with?
    • What observations or comments would you like to add?
    • What point did you find especially novel or useful?
    • What wasn’t clear?
    • Do you agree or disagree that there is no such thing as ROI in training?
    • The article offers ten critical points. How many do you agree/disagree with?
    • How does this tie in to our discussion last week?
    • How does the Kouzes and Posner leadership model differ from the situational leadership model?
    • How can you apply this to your work?
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 7. Round Robin
    • Assign learners numbers:
    • Number 1 asks a question based on course content;
    • number 2 answers it.
    • Then number 2 asks a new question. Number 3 answers that one, and so on.
    • The person with the final number then writes one last question to be answered by number 1.
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 8. Brainstorm/Poll
    • What do you see affecting sales most in your region?
    • What would you say are key moments in the company history?
    • What do you think should be modified on the revised JL-784?
    • (Twitpoll)
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 9. Formative Eval
    • Summarize our discussion of change management strategies.
    • Tweet one key point (no repeats) from yesterday’s class.
    • Tweet one key idea from the Covey reading.
    • Conduct an A to Z summary (no repeats). Each learner tweet one thing he or she has learned. Each item should start with a different letter of the alphabet, from A to Z with no repeats. An example is shown in Figure 2.9 (remember to read from bottom
    Bozarth, J. Social Media for Trainers . Pfeiffer 2010.
  • 10. What Can You Do in 140 Characters? Bozarth, J. Social Media for Trainers . Pfeiffer 2010. Join me on Twitter! @JaneBozarth