20/20 delivery®
A feAture-rich, eAsy-to-deploy And
use proof-of-delivery solution thAt
enAbles increAsed productivity And
outstAnding customer service
20/20 Delivery® is a comprehensive mobile workforce management solution for
delivery, collection and transportation fleets, reliably connecting drivers on the road
to operations staff and computer-based information systems in branch or corporate
offices. 20/20 Delivery puts you in control and provides detailed, real-time visibility
into the supply chain so you can create a first-class customer experience that
ensures long-term customer satisfaction and loyalty.
empowering the logistics Worker
20/20 Delivery is a market-leading Proof-of-Delivery solution and its wide-ranging feature set
makes it ideal for the sophisticated logistics requirements of wholesale and retail distribution
markets: the system expertly manages aspects such as multi-item stops, exception handling
Why 20/20 delivery? (Over, Short & Damaged items), clean invoicing, barcoding, payment processing, pallet pick
and breakdown deliveries, unscheduled collections - and much more. 20/20 Delivery also adeptly
• Reduced Days Sales Outstanding
and efficiently handles single item deliveries for couriers et al.
* Improve cash flow
* Lower the invoice cycle time meeting your business needs
* Get control of costs In continual deployment by large fleets for over a decade and used today in 13 countries
* Shorten ‘time to revenue recognition’ by tens of thousands of mobile workers, 20/20 Delivery increases profitability and improves
customer service by enhancing your operational control and helping to control costs.
• Improved Customer Service Functionality such as electronic signature capture, fully automated manifests and integrated
* Create a Clean Invoice at every stop barcode scanning seamlessly integrate with the order entry, warehouse management,
route optimization, dispatch, accounting and customer service systems that control your
* Process payments in the field
transportation and logistics operations.
* Resolve queries instantaneously
Configured to meet your exact business needs, 20/20 Delivery
* Avoid disputes and errors
receives order information from back-office systems, makes the data
• Reduced Inventory Shrinkage available to drivers on mobile handheld devices, and then relays
order status changes back to the central systems in real-time, as
* Manage OS&D as its happens
drivers execute their route assignments.
* Proof of Chain-of-Custody
Offering rich and flexible data structures, 20/20 Delivery was
* Enhance stock control & management
designed specifically for transportation operations. Entities such as
* Track all of your assets in real-time customer, route, stop, order and item can all be easily configured,
via extensive descriptions and attributes, to precisely match your
• Increased Operational Efficiency operational requirements.
* Eliminate paperwork
* Reduce administration overheads configuration, not customization
* Visibility of mobile worker operations Organizations today need flexible, cost-effective and configurable products that enable them
* Real-time data collection & reporting to meet their needs, both now and in the future. Any solution requiring bespoke customization
or software development inevitably leads to an increased Total Cost of Ownership. Hence a
• Enhanced Driver Productivity solution must be able to adapt to change over time yet also quickly deliver an exceptional
* More efficient, consistent workflow Return-On-Investment.
* Two-way, real-time communication 20/20 Delivery is an ‘out of the box’ - yet highly configurable - solution for any size of company
* Eliminate in-the-field data entry errors that needs to drop and/or collect consignments. Highly cost-effective, with an extremely rapid
deployment time, it is the most flexible, reliable and proven product of its kind in the industry.
* Bring down fuel costs
• Better Financial Compliance unrivalled benefits
* Standardized process for Audit • Visibility into all aspects of delivery and collection operations
• Empowers management, drivers and operations personnel
* Date- and time-stamped process
• Yields immediate competitive advantages, cost savings and rapid ROI
Empowering the Mobile Worker

20/20 delivery®
industry solutions
features
• Tracks services, staff and vehicles
A day in the life...
• Captures driver & customer signatures
start of day: pre-departure
• Records all service exceptions 20/20 Delivery handles the complete pre-route workflow process:
• Electronic manifests issued directly to handheld device
• Automates data collection tasks • Driver conducts and records vehicle safety inspection for tractor and trailer
• Capture the driver’s signature as verification for the inspection
• Dispatches new work orders to • Tight integration with Fleet Management systems
drivers throughout the shift on the road: delivery process
• Drivers may group/ungroup orders The real-time capabilities of 20/20 Delivery include:
and open/close stops as needed • Customer details and product inventory descriptions on the handheld device
• Special instructions and alerts can be sent to the driver in real-time
• Make deliveries in any sequence • Barcode scanning of single, multiple and/or pallet items to ensure proper delivery
• Manual delivery option (if the item cannot be scanned, such as a missing label)
• Payment, credit & invoice processing • Exception handling of Over, Short and Damaged items, including reason codes
• Review product and quantities remaining to be delivered at a stop
• Immediate PDF invoice by email or • Accept and record different types of payment
prints custom receipts in the field • Capture the customer’s signature and generate a signed customer delivery receipt
Along the route: pick-up process and partial deliveries
• Pre- and post-trip cargo reconciliation
Comprehensive functionality for pick-up and partial deliveries, dealing with:
• Time-stamps all driver activities • Collections and pick-ups of all types:
* Scheduled: device displays all items that need to be picked up and marks them
• Charts driver performance metrics ‘accepted’ when they are scanned back into the vehicle
* Unscheduled: driver can accept the item and scan it onto the vehicle, then generate a
• 20/20 Delivery Dashboard provides customer pick-up receipt
up-to-the-minute work order status * Backhaul, Direct Dock Drop, Route Split
• Management of partial deliveries, including identification of items according to customer
• Web services interface for self-service order and partial deliveries made
customer access to work orders end of day: check-in
• Integrates tightly to back-office 20/20 Delivery provides a complete return-to-
systems base and check-in procedure:
• A checklist for the warehouse, including:
• Supports ad-hoc queries, report * Product inventory records to co-ordinate
generation and data mining returns, refusals, mis-picks and items for
inspection
• Real-time, ubiquitous communication * Equipment inventory records such as
over standard cell phone and other hand-trucks and pallets
wireless data networks • Driver logout: time-stamp plus confirmation
of all the day’s activities
AirVersent is a world leader in highly configurable mobile solutions for logistics and field service workforces. Used by companies with
just a handful of engineers through to large organizations with thousands of field workers, AirVersent helps reduce operating costs, improve
worker efficiency and increase productivity - to help you deliver an outstanding customer experience.
corporate headquarters europe
11460 Cronridge Drive King’s Lodge, 194 King’s Road
Suite 102 Reading
Owings Mills, MD 21117 Berkshire, RG1 4NH
USA UK
sales@airversent.com info@airversent.co.uk
www.airversent.com www.airversent.co.uk
Toll-free: 800 854 0473 Tel: +44 (0) 118 955 8500
Tel: +1 443 394 5400 Fax: +44 (0) 118 955 8501
Fax: +1 443 394 5267
Copyright © 2009, AirVersent, Inc. All rights reserved. 20/20 Delivery®, 20/20 Mobility Suite™, AirVersent™, Click&Go™, and ServiceNet® are trademarks of AirVersent, Inc.
All information is subject to change without notice. Doc. rev. 140109
Empowering the Mobile Worker