Public Library 2.0
Making it Happen:
User Experience Design
for the 21st Century Library
John Blyberg
Head, Technology & Digital Initiatives
Darien Library
Darien, CT, USA
Bridging Worlds 2008
Singapore
October 16, 2008

UX
User Experience

Darien Library
December 2008
Finance and
Office Manager Director
Accounting
Fundraising
Louise Parker
Berry Fellow
Supported by Friends of Assistant Director Assistant Director
Darien Library Budget
for Innovation and Chief Operating
Development
User Experience Officer
Power Library Knowledge and
Facilities
Manager/Head of Information Main Street Children’s
Management
Teen Services Services
Innovation and User Patron Information Reader Children’s Materials
Publicity Teen Staff Advisors
Experience Support Desk Staffing Staff Support
Real-time Online
Desktop
Pages
Assistance
System Administration
SOPAC2 SO/HO Cafe
Website Catalog 3M/FKI
System
Management
Innovative Sysadmin
Building and
Equipment
Maintenance
Building
Custodial
Support

Interface

Presentation

content

Persona

Physical Space

Events & Programming

Telling the story

Simplicity

Imagination

Op
enn
ess

Coordination

ackFe
e dback
Feedb
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edbac

Personal Transformation

Thank-you! John Blyberg
john@blyberg.net
www.blyberg.net
slideshare.net/jblyberg
Photo credits
(In order of appearance)
http://www.flickr.com/photos/darwinbell/2067976271/
http://www.flickr.com/photos/xav/2531367514/
http://www.flickr.com/photos/swisscan/2249968851/
http://www.flickr.com/photos/swisscan/476059680
http://www.flickr.com/photos/airpark/542389375/
http://www.flickr.com/photos/night86mare/2753490662/
http://www.flickr.com/photos/kleinmatt66/478390377/
http://www.flickr.com/photos/kalieye/574588297/
http://www.flickr.com/photos/nicmcphee/2383925844/
http://www.flickr.com/photos/libraryman/6479192
http://www.flickr.com/photos/chris2907/2363923543/
http://www.flickr.com/photos/zach_manchester/2537770953
http://www.flickr.com/photos/rickz/32126033
http://www.flickr.com/photos/iskanderstruck/248786430/
http://www.flickr.com/photos/48089670@N00/315790901/
http://www.flickr.com/photos/xav/298573511