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Chain-Aid: Domus Master in Interaction Design Final Project

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This presentation was the product of my Final Project (thesis) for the Domus Academy Master in Interaction Design. For more information, see http://uxblitz.com/tagged/final-project

Chain-Aid is a low-cost energy efficient wearable device that can be distributed to victims immediately following a disaster. This device will help victims to evacuate, communicate with recovery teams in the absence of cellular service and power outages.

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Transcript of "Chain-Aid: Domus Master in Interaction Design Final Project"

  1. 1. Julie Blitzer Master in Interaction Design 2013/2014 Claudio Moderini Course Leader Nima Gazestani Project Assistant Chain-Aid Building connections and assisting with recovery for natural disaster victims
  2. 2. “A wicked problem is a social or cultural problem that is difficult or impossible to solve for as many as four reasons: • incomplete or contradictory knowledge, • the number of people and opinions involved, • the large economic burden, • and the interconnected nature of these problems with other problems.” - Jon Kolko, Wicked Problems
  3. 3. FRAMEWORK
  4. 4. Framework Concept Scenarios Value & PotentialDetails PROBLEM Major natural disasters and even large events may present situations in which many people need to communicate with each other in real time, often with limited connectivity.
  5. 5. Framework Concept Scenarios Value & PotentialDetails CONTEXT Typhoon Haiyan, Phillippines Hurricane Sandy, USA Colorado Floods, USASichuan Earthquake, China
  6. 6. Framework Concept Scenarios Value & PotentialDetails BENCHMARKING/Disaster Preparedness Ping by Ushahidi Community Disaster Relief Centers by frog design Drones by Dreamhammer V.ALRT by VSN Mobile TweetClicker by MicroMappers PINDOT by Albay Province
  7. 7. Framework Concept Scenarios Value & PotentialDetails BENCHMARKING/Data Collection
  8. 8. Framework Concept Scenarios Value & PotentialDetails REQUIREMENTS Low cost Energy efficient Wearable or portable Location enabled (GPS)Peer-to-peer Works offline Low or no infrastructureFeedback for SOS message Coordinate evacuations
  9. 9. Framework Concept Scenarios Value & PotentialDetails REQUIREMENTS/Bonus Monitor vitals Smartphones
  10. 10. Framework Concept Scenarios Value & PotentialDetails BENCHMARKING/Technology Pirate Box Android SmartWatches iBeacon Romino
  11. 11. CONCEPT
  12. 12. Framework Concept Scenarios Value & PotentialDetails ABSTRACT Chain-Aid is a low-cost energy efficient device that can be distributed to victims immediately following a disaster. This device will help victims to evacuate, communicate with recovery teams in the absence of cellular service and power outages.
  13. 13. Framework Concept Scenarios Value & PotentialDetails
  14. 14. Framework Concept Scenarios Value & PotentialDetails FEATURES ALERT Contact victims with emergency alert notices, such as evacuate, find shelter, or avoid drinking contaminated water.
  15. 15. Framework Concept Scenarios Value & PotentialDetails FEATURES ALERT Contact victims with emergency alert notices, such as evacuate, find shelter, or avoid drinking contaminated water. Guide victims to meeting points and shelters. If necessary, divide evacuees into groups to direct them to separate locations. EVACUATION
  16. 16. Framework Concept Scenarios Value & PotentialDetails FEATURES ALERT Contact victims with emergency alert notices, such as evacuate, find shelter, or avoid drinking contaminated water. Guide victims to meeting points and shelters. If necessary, divide evacuees into groups to direct them to separate locations. Connect with emergency rescue help through a service similar to calling 911. EVACUATION SOS / RESCUE
  17. 17. Framework Concept Scenarios Value & PotentialDetails FEATURES MESSAGEALERT Contact victims with emergency alert notices, such as evacuate, find shelter, or avoid drinking contaminated water. Guide victims to meeting points and shelters. If necessary, divide evacuees into groups to direct them to separate locations. Connect with emergency rescue help through a service similar to calling 911. Receive non- emergency updates from local recovery headquarters. EVACUATION SOS / RESCUE
  18. 18. Framework Concept Scenarios Value & PotentialDetails VISUAL FEEDBACK ALERT Displays alert iconography and vibrates continuously Guides victims to safety with animating non-traditional compass EVACUATION Displays message iconography and vibrates once MESSAGE
  19. 19. Framework Concept Scenarios Value & PotentialDetails PEER-TO-PEER
  20. 20. SCENARIOS
  21. 21. Framework Concept Scenarios Value & PotentialDetails PERSONAS/The Caretaker Quick Stats Living Situation Three-bedroom house with husband and two children Age 38 Devices and Platforms Technical Aptitude Disaster Preparedness Local knowledge Jessica Bio Jessica has a full-time job in her town but also organizes the lives of her family and children. She was obsessively following the news leading up to the storm. Although many people evacuated, she felt worried about the two elderly people on her street to leave them behind. Goal Protect her immediate family and neighbors Key Behaviors - Always in contact with her immediate family - Puts her family’s well-being first - Knows the local community very well Key Motivations - High anxiety and stress due to her responsibilities Primary Activities - Communicating with family outside of disaster area for status updates - Going to town center to collect extra supplies - Checking in on neighbors to make sure they are okay smartphone facebook tablet Twitter laptop Skype
  22. 22. Framework Concept Scenarios Value & PotentialDetails EMERGENCY ALERT
  23. 23. Framework Concept Scenarios Value & PotentialDetails EMERGENCY ALERT Jessica
  24. 24. Framework Concept Scenarios Value & PotentialDetails EMERGENCY ALERT Jessica
  25. 25. Framework Concept Scenarios Value & PotentialDetails EMERGENCY ALERT Mark Jessica
  26. 26. Framework Concept Scenarios Value & PotentialDetails MESSAGES Jessica
  27. 27. Framework Concept Scenarios Value & PotentialDetails PERSONAS/The Techie Goal Always stay connected with the hottest gear Key Behaviors - Has multiple devices with him at all times - Usually the first of his friends to try out a new device or technology Key Motivations - Being disconnected is stressful and even foreign Primary Activities - Communicating with family outside of disaster area for status updates - Posting to social media and logging the disaster situation through photos Mark Bio Mark is a young professional who shares his apartment with two friends from the area, who evactuated before the storm. Mark stayed back to watch the apartment and protect it from looters. He is known among his friends for always having the latest and greatest technology. Quick Stats Living Situation Shares an apartment with two other male roommates Age 24 Devices and Platforms Technical Aptitude Disaster Preparedness Local knowledge facebook Twitter Skype tabletsmartphone laptop wearable
  28. 28. Framework Concept Scenarios Value & PotentialDetails EVACUATION
  29. 29. Framework Concept Scenarios Value & PotentialDetails EVACUATION Jessica
  30. 30. Framework Concept Scenarios Value & PotentialDetails EVACUATION Jessica Mark
  31. 31. Framework Concept Scenarios Value & PotentialDetails EVACUATION Mark
  32. 32. Framework Concept Scenarios Value & PotentialDetails EVACUATION MarkJessica
  33. 33. Framework Concept Scenarios Value & PotentialDetails EVACUATION Jessica Mark
  34. 34. Framework Concept Scenarios Value & PotentialDetails ROUTE GUIDANCE OFF ROUTE The center line is a compass. When the victim is following the route, the line is green. If the victim veers off the path, the line is red. Route guidance without the aid of street signs is essential in disaster situations, as many normal guidance markers may be destroyed. FOLLOWING ROUTE OFF ROUTE
  35. 35. Framework Concept Scenarios Value & PotentialDetails Ethel Bio Ethel has lived in the area nearly all of her life, but now is alone as her children and grandchildren live far away. When news came about the storm, she said “I’ve seen so many storms here in my lifetime. This will be just like the others. I’ll survive like I always have.” Goal Have enough medicine and food at home until life returns to normal Key Behaviors - Spends a lot of time talking on the phone to family far away - Listens to radio and reads print newspapers to get her information - Takes multiple daily medications Key Motivations - Doesn’t trust the new young people in the community and prefers to stay and guard her home herself. Primary Activities - Waiting for friends or neighbors to arrive who can help replenish her supplies of food, water and medication. Quick Stats Living Situation Alone in the house where she raised her children Age 79 Devices and Platforms Technical Aptitude Disaster Preparedness Local knowledge feature phone PERSONAS/The Local Sage
  36. 36. Framework Concept Scenarios Value & PotentialDetails SOS Ethel
  37. 37. Framework Concept Scenarios Value & PotentialDetails SOS Jessica Ethel
  38. 38. Framework Concept Scenarios Value & PotentialDetails BUTTONS & FEEDBACK SOSMessages Buttons Buttons appear perpendicular to messages and react to squeezing the sides of the band. The text on the buttons animates slightly to give visual feedback for the squeeze gesture. Open Msg
  39. 39. DETAILS
  40. 40. Framework Concept Scenarios Value & PotentialDetails DESIGN LANGUAGE/Color ALERT EVACUATION MESSAGE Yellow or Orange Universal colors for alerts and warnings Purple, Blue or Green Indicate groups of evacuees Avoid colors that may refer to cultural signals to stay in place such as red, orange or yellow. None The lack of color on a standard message indicates that it is lower priority than a yellow alert.
  41. 41. Framework Concept Scenarios Value & PotentialDetails DESIGN LANGUAGE/Text ALERT EVACUATION MESSAGE Communicate alert message, user must acknowledge Display end point and instructions on how compass works Scrolling info message once user opens it
  42. 42. Framework Concept Scenarios Value & PotentialDetails DESIGN LANGUAGE/Vibration ALERT EVACUATION MESSAGE long vibrations until user acknowledges alert message Notify user that he/she is going the wrong direction, short / fast vibrations until changing direction One short vibration, only when message received
  43. 43. Framework Concept Scenarios Value & PotentialDetails DESIGN LANGUAGE/Symbols MESSAGE ALERT EVACUATION MEETING POINT
  44. 44. Framework Concept Scenarios Value & PotentialDetails TECHNOLOGY PirateBoxElectronic Paper Display
  45. 45. VALUE & POTENTIAL
  46. 46. Framework Concept Scenarios Value & PotentialDetails VALUE Save lives through faster communication and reaching emergency rescue teams. Reduce shelter overcrowding by allowing some victims to remain in homes deemed safe for habitation. Provide data in real-time to humanitarian relief workers that follow the forthcoming HXL standards from the UN.
  47. 47. Framework Concept Scenarios Value & PotentialDetails BEYOND DISASTER Music FestivalsSports Events
  48. 48. THANKS! Rebuilding the boardwalk in Long Beach, NY
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