How V Com Is Changing The Telecom Industry


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The vCom Solutions Telecom Expense Management Portal

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How V Com Is Changing The Telecom Industry

  1. 1. Telecom management made simple.
  2. 2. Top Ten Challenges in Telecom <ul><li>Telecommunication is a top 5 operating expense. </li></ul><ul><li>Over 80% of telecom invoices contain errors. </li></ul><ul><li>Companies typically waste 20% of total telecom expenditures on unneeded or unused services. </li></ul><ul><li>Managing invoices and inventory transactions can add up to an additional 30% on top of these expenditures. </li></ul><ul><li>It is difficult to assign telecom costs directly back to the responsible business unit. </li></ul><ul><li>Most companies have no centralized or automated view of telecom spend, inventory, and activities. </li></ul><ul><li>There are no true national carriers to support multi-site clients. </li></ul><ul><li>Most growing enterprises do not have the staffing needs to effectively manage their telecom portfolio. </li></ul><ul><li>Multiple bills from multiple carriers add complexity to an already challenging IT and finance staff. </li></ul><ul><li>Personal service from the large telephone companies is progressively deteriorating. </li></ul>
  3. 3. Top Challenges to TEM
  4. 4. vCom Value Proposition vCom Solutions is a Telecom Expense Management firm focused on helping multi-site businesses reduce their communication costs, while simplifying the management and visibility of those services.
  5. 5. Professional Services <ul><li>Dedicated Account Management Team </li></ul><ul><li>Solution Architecture Team </li></ul><ul><li>Project Management Team </li></ul><ul><li>Provisioning & Implementation Team </li></ul><ul><li>Trouble Ticket & Customer Support Team (24x7) </li></ul><ul><li>Bill Consolidation & Audit Team </li></ul><ul><li>Carrier Negotiation Team (Buyers’ Club) </li></ul><ul><li>Software Development Team </li></ul>
  6. 6. <ul><li>Single invoice offering consolidated view of all spend across all products and carriers </li></ul><ul><li>Inventory Management module with historical activity tracking </li></ul><ul><li>Order management and collaboration tool across all carriers, products and order types </li></ul><ul><li>Trouble ticket management tool across all carriers and products, with automated ticket escalation/notification </li></ul><ul><li>Central repository of all contracts and documents </li></ul><ul><li>25+ Built-in spend analysis reports </li></ul><ul><li>Automated G/L Coding and cost allocation tools </li></ul><ul><li>Customized A/P Posting reports </li></ul>Software Tools – vManager
  7. 8. September 23, 2008 Why Is That Important?
  8. 9. The Challenges of Managing Telecom on Your Own <ul><li>Multiple carrier invoices, contacts and account teams </li></ul><ul><li>Multiple customer support numbers and escalation lists </li></ul><ul><li>Lack of internal resources for project management of adds, moves and changes </li></ul><ul><li>Multiple carrier contracts and no aggregation of telecom spend </li></ul><ul><li>Lack of adequate staffing for after-hour, weekend & holiday trouble ticket management </li></ul><ul><li>Lack of software tools for managing telecom orders, tickets, and inventory </li></ul><ul><li>Manual analysis of invoices and spend, when/if time permits </li></ul><ul><li>Perform RFPs and obtain bids from multiple carriers, to determine best pricing </li></ul><ul><li>Manual G/L coding of invoices </li></ul><ul><li>Manual entry of multiple invoices in A/P system/application </li></ul>
  9. 10. The Advantages of Managing Telecom with vCom <ul><li>One invoice across all carriers, locations and products </li></ul><ul><li>Dedicated Professional Services Team with years of experience </li></ul><ul><li>One 24x7 customer support number across all carriers, locations and products </li></ul><ul><li>One contract with aggregated buying power. As vCom’s spend increases, the customer’s savings can increase </li></ul><ul><li>One secure web portal for managing all orders, tickets and inventory, across all carriers, locations and products </li></ul><ul><li>Automated G/L Coding and cost allocation tools </li></ul><ul><li>Customized A/P Posting reports </li></ul><ul><li>Advanced spend trend-analysis and reports </li></ul><ul><li>Access to multi-carrier pricing and best-of-breed solutions </li></ul><ul><li>Leverage vCom’s unbiased carrier agnostic model </li></ul>
  10. 11. The vCom Difference
  11. 12. Our Methodology Once you choose to partner with vCom, we follow a 4-step process:
  12. 13. Our Methodology <ul><li>V. Verify Your Inventory </li></ul><ul><ul><li>Audit carrier invoices, CSRs, contracts & network diagrams </li></ul></ul><ul><ul><li>Establish a snap shot of current services </li></ul></ul><ul><ul><li>Benchmark current spend against industry standards </li></ul></ul><ul><ul><li>Build a new technology blue print by carrier & product </li></ul></ul><ul><li>C. Convert Your Spend </li></ul><ul><ul><li>Establish a project migration plan by product or site </li></ul></ul><ul><ul><li>Assign team members, including carriers & vendors </li></ul></ul><ul><ul><li>Deliver and implement new services </li></ul></ul><ul><li>O. Optimize Your Services </li></ul><ul><ul><li>Recognize cost savings and productivity enhancements </li></ul></ul><ul><ul><li>Perform ongoing inventory assessments and reconciliation </li></ul></ul><ul><ul><li>Identify areas for technology recommendations and savings </li></ul></ul><ul><li>M. Manage Your Spend and Inventory </li></ul><ul><ul><li>Leverage vManager to maintain visibility and create efficiency </li></ul></ul><ul><ul><li>Improve internal accountability for communications expenses </li></ul></ul><ul><ul><li>Eliminate high-volume manual processes to reduce errors </li></ul></ul>
  13. 14. The Results For Our Customers
  14. 15. The Benefits of Green <ul><li>Doing Our Part </li></ul><ul><ul><li>Starting in the second quarter of 2009, vCom is going green by leveraging our powerful web portal, vManager, for presenting our monthly invoice to all our customers </li></ul></ul><ul><ul><li>vCom uses in excess of 13,000 sheets of paper for monthly billing invoices. With an average tree yielding about 8,000-9,000 sheets of paper, we are looking to do our part, one tree at a time! </li></ul></ul><ul><li>vCom Helps Your Green Initiatives </li></ul><ul><ul><li>Paper invoices account for the loss of millions of trees yearly. </li></ul></ul><ul><ul><li>Carriers typically send multiple invoices, by location and/or product, as opposed a single invoice for all services, for all locations. Some do not give the customer the option of suppressing details, which results in a lot of waste. </li></ul></ul><ul><ul><li>Environmental benefits are just one side of the benefits to your own Green Initiatives. </li></ul></ul><ul><ul><li>Paper invoice processing is expensive, in both soft dollar (FTE time) and hard dollar terms; postage costs and late payment fees resulting from slower payment receipt are just the beginning. </li></ul></ul><ul><ul><li>vCom can help: </li></ul></ul><ul><ul><ul><li>Instead of multiple invoices, vCom provides you one invoice for all sites and services, in electronic format </li></ul></ul></ul><ul><ul><ul><li>vCom’s invoice becomes available in vManager the day it is issued, saving late payment receipt costs </li></ul></ul></ul><ul><ul><ul><li>vManager provides you all the details, dashboards and tools to give you the visibility into your spend electronically. It further allows search capabilities, shortening validation time as a result. </li></ul></ul></ul><ul><li>All of this adds up to “Saving Green” by Going Green with your invoice processes. </li></ul>
  15. 16. Customer Profile Profile : Top 100 Law Firm Solution : Voice services throughout the US. Results : In addition to hard savings, reduced the number of invoices from 150 to 1, and centralized all support, nationwide. Experience : “ Our relationship with vCom started when we took over a CA based firm a few years ago. We have converted all of our local voice PRIs, long distance, trunks, local lines and ISDN BRIs (video conferencing) in 21 offices across the U.S. to vCom. Their customer service is AMAZING. My experience with all of their teams including sales, operations, repair and billing has been a true pleasure. They have a web interface called vManager in which I can track all orders and repair tickets and add my own notes and it updates on their end as well. The system also sends email updates to repair tickets which works great for [us]. The repair updates actually show the name of the person working on the issue and they are diligent about sending updates frequently. If you are used to dealing with AT&T, Verizon, or really any other provider [directly], you will be shocked by the difference in customer service that you receive from vCom. vManager also houses copies of our bills. I worked with them to assign GL codes to our inventory by office and service type. We also have a few exceptions that are coded to ancillary businesses that I need to bill back. All I had to do was provide vCom with the inventory and GL code and they did the rest. Now every month I get one bill instead of about 150 and it is coded and ready for accounting at literally the push of a button!! The level of knowledge and dedication of all vCom employees is truly exceptional. They are willing to do whatever they can to please the customer and seem to really enjoy what they do. I highly recommend them!” Telecom Manager, Duane Morris
  16. 17. Other Success Stories National Survey 2008 &quot; With 38 offices throughout the US, vCom has helped ease the burden of tracking our inventory, our carriers and most importantly managing our costs. vCom is helping Littler redirect our internal telecommunications resources to higher value activities while better managing our vendor relationships .“ CTO, Littler Mendelson, National Law Firm with 38 Offices “ vCom provides the best solution for our business needs. Our support team provides enterprise-class assistance while tailoring an exact solution for us. 110% Satisfied!.“ CTO, RingCentral, National Service Provider with 10,000+ users “ In addition to the many circuits, conferencing accounts, and data services that Garda has with vCom, Garda has 1,200 lines of analog service with vCom. If it were not for vCom's structure and approach, Garda would not be able to maintain services and analyze billing as efficiently, and would not be able to support the company's branches and employees as swiftly. Telecom Manager, Garda, National Cash Logistics Company with 150+ Offices