Epic Support Model

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This presentation depicts the comprehensive tiered support model developed for the implementation of Epic at Froedtert and Community Health and the Medical College of Wisconsin. The model demonstrates the relationship between hospital based support, informatics support, and technical support by IT. This approach was determined to be optimal in balancing the clinical requirements with the optimal technical support for the users.

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Epic Support Model

  1. 1. Epic Support Model<br />Jerry Bishop, Director of Applications<br />May 2007<br />
  2. 2. Support Model<br />
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