Citizen EngagementRoundtable Lessons Learned and Next Steps for Colorado         Hashtag #OFACO
Obama for AmericanDigital TeamHarper Reed - CTOChris Gansen - Engineering Lead, DashboardJason Kunesh - Director of User E...
Kristin D. Russell   Secretary of Technology & Chief   Information Officer, State of ColoradoSherri Hammons   Chief Techno...
“Enabling good government                                          through the use of efficient,                          ...
Need for Change• Effective business models require a comprehensive  view of their customer base, enabling proactive  custo...
Today’s Model      Today’s model demonstrates that despite similar, if not the same, corefunctionality requirements, state...
Need for Change: The Facts• Federal and state governments spend billions per year  to upgrade or replace outdated state te...
Complication                            Vendors profit from building & maintaining the                             same s...
RISK of the Status Quo• Costs will continue to skyrocket due to duplication  of data, infrastructure, software maintenance...
The AnswerA National Citizen Engagement Platform     Cloud Based Solution      Information Sharing Across     Agencies &...
Tomorrow’s Model                                             Unemployment                                             Insu...
Why a National Citizen Engagement Platform?              • Build once, use many • Innovation is built in. Maintenance is a...
Citizen Centric               My             Business                                    View                          My ...
Prototype by Deloitte                        14
Tomorrow’s Model   Any device, any where, any time…    Prototype by Deloitte                                      15
What We Need From You• Your support in carrying forward the message about  this change• Engagement and introduction to Fed...
Benefits   Ability to create a true cloud solutions for government that can be used    across 50 states (WYCAN Model)   ...
It’s About Good Government             5. Launch a holy war for government             reform.               “Attack the s...
“Enabling good government                              through the use of efficient,                              effectiv...
Scott Gessler   Colorado Secretary of StateMike Hardin   Director, Business & Licensing,   Colorado Secretary of State
Colorado Secretary of State             Scott GesslerEvolution of the Colorado Secretary          of State’s Office
Paper-Based SystemRequires a large number of employees doingrudimentary work.Less efficiency and prone to errors.More cost...
Online Filing & Searching System    Self-service for customers.    Higher level of customer services.    Increased efficie...
The Future of ServiceBusiness Efficiency Suite  User accounts and customized servicesE-learning  On-demand learning – lear...
Business Intelligence CenterPlatform for business related data and information.Colorado Business Innovation Challenge
What happening aroundthe state Ignite-style
Michele Hovet  Arvada Deputy City Manager and  White House Champion of Change
Connecting Communities            Michele Hovet          City of Arvada, CO
Arvada, Colorado?Great community, Great innovation
BHAG
Connecting Communities First
•   Open Source - LAMP•   Shared Service•   Award Winning•   Available for anyone to use       on GitHub
Connecting Communities - Shared Services
Arvada + Boulder + ?Survey says…• A sizeable 21% have no systems at all• 59% note inadequate funding to sustain  current a...
Arvada + Boulder + ?Survey says…• 50% (35 cities and non-profits, 17 in Colorado)  would be interested in partnering on an...
Arvada + Boulder = Community InnovationOther Uses of Xpress CMS:• Adopt-a-city – starting in Colorado• Non-profits• Connec...
Connecting Communities of Kids
Arts and Kids
Arts and KidsHOW?          Xpress CMS              • Connect kids via social                STEAM website              • A...
Arts and Kids      Corning – A Day Made of Glass 2      Video
Arts and Kids
Arts and Kids
Michael Lockwitz  Co-Founder, OpenBike
Better Bike Routes    OpenBike Mike       @MikeLockz
Goal:        10% bicycle commuteAchieve amode share by 2018
Diehard                     Commuter     gives input       finds better route better experience                           ...
Qualitative         Quantitative                   vs.The Community
Team RadRoutes
Bike thefts Downtown
Safer routes in green
+Find future routes                     Reduce pollutionImprove dangerousintersections        Reduce traffic congestionRep...
Jennifer Newcomer  Data and Information Manager, The  Piton Foundation
Unlocking the power of data for the            common good…      moving beyond the data catalogJennifer Newcomerjnewcomer@...
A platform to create and      An easy-to-use hub offeringshare digital stories about   access to public data, basiccommuni...
What’s next…Shared Indicators                    Education Goals                    All Children are Ready for School     ...
Jordan Wirfs-Brock  Data Curator, The Piton Foundation
Data-Driven Stories that Inspire People to ActJordan Wirfs-Brock, The Piton Foundation@jordanwbjbrock@piton.orgFloodlightP...
GOAL:Unlock the power of data andput it into the hands ofcommunity change makers.
Truly open data needs to              address both         ACCESS and MEANING.Images via James Kyle and Rohan Gupta, The N...
U.S. Population Centroid Coordinates, 1790 to 2010      Year                                Coordinates      1790         ...
Data needs stories.And stories needdata.
+= positive community       change
A storytelling TOOL and astorytelling COMMUNITY.
CALL TO ACTION
Building a community of         storytellersONLINE and ON-THE-GROUND.
Brian Gryth  President and Co-Founder,  OpenColorado
Bringing Innovation to LifeBrian Gryth,President and Co-Founder@briangrythMarch 7,3013 – Denver, Colorado
If you take a man as he should be, youmake him capable of becoming what hecan be.                     Viktor Frankl - 1972
I have an idea . . .
Bringing Innovation to Life
Data is not enough . . .
EducationTools           Partnerships
What is next?
Continue our work…
And you can contributetoo.
Never doubt that a small group ofthoughtful, committed, citizens canchange the world. Indeed, it is the onlything that eve...
Next Steps for ColoradoDiscussion
Announcing Hack4Colorado and the                 National Day of Civic Hacking- THE                        Hackathon for 2...
Jason Lally  Director of Decision Lab at  PlaceMatters and Founder, Colorado  Code for Communities
Events Code for Communities bi-weekly hack nights (March 12th) & monthly meet-up (March 25th) - www.codeforcommunities.org...
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Presentations from Citizen Engagement Roundtable March 7, 2013. Holland and Hart, Denver. #ofaco

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Citizen Engagement Roundtable

  1. 1. Citizen EngagementRoundtable Lessons Learned and Next Steps for Colorado Hashtag #OFACO
  2. 2. Obama for AmericanDigital TeamHarper Reed - CTOChris Gansen - Engineering Lead, DashboardJason Kunesh - Director of User Experienceand ProductDylan Richard - Director of Engineering
  3. 3. Kristin D. Russell Secretary of Technology & Chief Information Officer, State of ColoradoSherri Hammons Chief Technology Officer, State of Colorado
  4. 4. “Enabling good government through the use of efficient, effective and elegant technology.”Citizen Engagement Platform(My Colorado)Kristin D. RussellSecretary of Technology & Chief Information OfficerSherri HammonsChief Technology Officer
  5. 5. Need for Change• Effective business models require a comprehensive view of their customer base, enabling proactive customer lifecycle management• Private sector understands this, hence the wide- spread development and use of existing CRM solutions geared toward traditional commercial business processes• Public sector customer lifecycle management is passive, reactive, and single transaction oriented• Current customer management solutions for government are immature, undeveloped, and duplicative Bottom line… we are not meeting our customers growing needs 5
  6. 6. Today’s Model Today’s model demonstrates that despite similar, if not the same, corefunctionality requirements, state agencies and departments continue to build and manage isolated, disintegrated systems for customer management 6
  7. 7. Need for Change: The Facts• Federal and state governments spend billions per year to upgrade or replace outdated state technologies o 28 State Labor Benefits Systems > 20 years old; Avg. cost is $40-60M o 27 State Labor Tax Systems > 20, some greater than 40! Avg. cost is $40-60M o Average cost for new MMIS Systems is $110M. 10 States looking upgrade o Over $500 Million spent for states to set up 14+ similar Health Exchanges o Kansas modernizing DMV: $10Million; Idaho modernizing DMV: $10Million• Systems are running on old, "End of Life" technologies that are no longer manufactured and barely supported o In some cases, systems cannot even be modified when new laws take effect. o COFRS had this issue with some federal mandates o If they crash, they may take days to recover• Personnel are difficult to find and are retiring at an alarming rate o 30% of all State IT workforce eligible for retirement in next 5 years. (NASCIO Study) 7
  8. 8. Complication  Vendors profit from building & maintaining the same systems (over and over again)  Feds have tried to enforce “transferability” withLack of Innovation little to no success  States have little incentive to share  No integration, reuse or economies of scale  Increasing cost to implement & maintain legacy IT  Continual need for investment due to current on- premise environmentsCosts continue to rise  State budgets allow for these systems to go EOL  Little to no continuous innovation as these systems rust  Different pricing levels  Few mobile solutions in any state  Lack of online servicesServices cumbersome  Citizens forced to modify their information in many places  Rarely are citizen preferences considered 8
  9. 9. RISK of the Status Quo• Costs will continue to skyrocket due to duplication of data, infrastructure, software maintenance, product support• Citizens do not get the benefit of an enterprise solution, continuous innovation and proactive services• Government decisions continue to be slow, cumbersome and lacking proper analytics 9
  10. 10. The AnswerA National Citizen Engagement Platform Cloud Based Solution  Information Sharing Across Agencies & States  Single “Portal” for Citizens  Standard Applications for Gov  Cost Savings in the $B’s 10
  11. 11. Tomorrow’s Model Unemployment Insurance Income Tax Human Service Programs Public Safety Motor Vehicle Registration Parks & Medicaid Recreation Eligibility Health Insurance Licensing & Permits Student Other LoansTomorrow’s model is predicated on the use of a common CRM solution specifically builtfor governments to provide holistic, comprehensive customer management services 11
  12. 12. Why a National Citizen Engagement Platform? • Build once, use many • Innovation is built in. Maintenance is automatic, since upgrades are a part of the model • Economies of scale • Smoothing out state budgets • Lowers risk• Proper architecture design allows for reuse among states • Places the burden on the builder, not the buyer 12
  13. 13. Citizen Centric My Business View My Services Registration DMV Licensing Parks & Recreation Taxes Revenue-Taxes About Me How To Contact Me Notifications & Messages My Information My My Community Health Where I Live BMI Check My Neighborhood Update My Stats Local News Latest NewsThe citizen centric view allows the citizen to interact with government and their community in a seamless and choice-based manner 13
  14. 14. Prototype by Deloitte 14
  15. 15. Tomorrow’s Model Any device, any where, any time… Prototype by Deloitte 15
  16. 16. What We Need From You• Your support in carrying forward the message about this change• Engagement and introduction to Federal leaders and influencers who can help sponsor this effort• Support of “My CO” pilot• Advice, feedback and ideas! 17
  17. 17. Benefits Ability to create a true cloud solutions for government that can be used across 50 states (WYCAN Model) Economic development opportunity for private sector Reduction of cost in the $Billions Increased engagement of citizens (47% to 100%) Information sharing across states, agencies and departments Elastic scalability and sustainability Enablement of good government to provide efficient, effective and elegant services to citizens “Success is achieved when self interests are aligned.” – Governor John Hickenlooper 18
  18. 18. It’s About Good Government 5. Launch a holy war for government reform. “Attack the state government’s service-delivery model in every single function and every single department using secure cloud-based services and the astonishing open-source tools that make up today’s Internet. Don’t just find “efficiencies.” Take a clean sheet of paper and rethink motor-vehicle regulation, mental-health-services delivery, corrections, everything. Be as informationalized as Amazon and as ruthlessly efficient as FedEx. Want to show people we’re serious about innovation? Innovate.” - Dave Maney, Denver Post – 2/3/13 19
  19. 19. “Enabling good government through the use of efficient, effective and elegant technology.”Kristin RussellKristin.russell@state.co.usSherri HammonsSherri.hammons@state.co.us
  20. 20. Scott Gessler Colorado Secretary of StateMike Hardin Director, Business & Licensing, Colorado Secretary of State
  21. 21. Colorado Secretary of State Scott GesslerEvolution of the Colorado Secretary of State’s Office
  22. 22. Paper-Based SystemRequires a large number of employees doingrudimentary work.Less efficiency and prone to errors.More costly to customers.
  23. 23. Online Filing & Searching System Self-service for customers. Higher level of customer services. Increased efficiency and less prone to errors. Reduced costs.
  24. 24. The Future of ServiceBusiness Efficiency Suite User accounts and customized servicesE-learning On-demand learning – learn when and where you want.Service Integration A single point of contact
  25. 25. Business Intelligence CenterPlatform for business related data and information.Colorado Business Innovation Challenge
  26. 26. What happening aroundthe state Ignite-style
  27. 27. Michele Hovet Arvada Deputy City Manager and White House Champion of Change
  28. 28. Connecting Communities Michele Hovet City of Arvada, CO
  29. 29. Arvada, Colorado?Great community, Great innovation
  30. 30. BHAG
  31. 31. Connecting Communities First
  32. 32. • Open Source - LAMP• Shared Service• Award Winning• Available for anyone to use on GitHub
  33. 33. Connecting Communities - Shared Services
  34. 34. Arvada + Boulder + ?Survey says…• A sizeable 21% have no systems at all• 59% note inadequate funding to sustain current and planned web services. Of these respondents, 84% are looking for creative alternatives to meet their needs.
  35. 35. Arvada + Boulder + ?Survey says…• 50% (35 cities and non-profits, 17 in Colorado) would be interested in partnering on an open- source web platform.• 40% of these respondents would consider contributing code to a partnering effort, while 60% would pay a fee instead.
  36. 36. Arvada + Boulder = Community InnovationOther Uses of Xpress CMS:• Adopt-a-city – starting in Colorado• Non-profits• Connecting communities you might not anticipate…
  37. 37. Connecting Communities of Kids
  38. 38. Arts and Kids
  39. 39. Arts and KidsHOW? Xpress CMS • Connect kids via social STEAM website • Allow kids to chat, upload video, presentations on topics like Color, Motion • Work with teachers to design the curriculum • Bring arts from the professional field into the classroom
  40. 40. Arts and Kids Corning – A Day Made of Glass 2 Video
  41. 41. Arts and Kids
  42. 42. Arts and Kids
  43. 43. Michael Lockwitz Co-Founder, OpenBike
  44. 44. Better Bike Routes OpenBike Mike @MikeLockz
  45. 45. Goal: 10% bicycle commuteAchieve amode share by 2018
  46. 46. Diehard Commuter gives input finds better route better experience identify problemsCasualWeekender City Planners
  47. 47. Qualitative Quantitative vs.The Community
  48. 48. Team RadRoutes
  49. 49. Bike thefts Downtown
  50. 50. Safer routes in green
  51. 51. +Find future routes Reduce pollutionImprove dangerousintersections Reduce traffic congestionRepair damaged Improve healthinfrastructureImprove signage
  52. 52. Jennifer Newcomer Data and Information Manager, The Piton Foundation
  53. 53. Unlocking the power of data for the common good… moving beyond the data catalogJennifer Newcomerjnewcomer@piton.org303-454.3776www.codataengine.org
  54. 54. A platform to create and An easy-to-use hub offeringshare digital stories about access to public data, basiccommunity issues that visualization tools, and datainspire people to act sharing tools
  55. 55. What’s next…Shared Indicators Education Goals All Children are Ready for School 3rd grades students are reading proficiently 5th grade students are proficient in reading and math 8th grade students are proficient in reading, writing and math Students graduate from High School, are post-secondary and workforce prepared Health Goals Healthy Pregnancy/Birth Healthy Infant (Birth – 1) Healthy Child (1 – 8) Healthy Adolescent (9 – 17)
  56. 56. Jordan Wirfs-Brock Data Curator, The Piton Foundation
  57. 57. Data-Driven Stories that Inspire People to ActJordan Wirfs-Brock, The Piton Foundation@jordanwbjbrock@piton.orgFloodlightProject.org
  58. 58. GOAL:Unlock the power of data andput it into the hands ofcommunity change makers.
  59. 59. Truly open data needs to address both ACCESS and MEANING.Images via James Kyle and Rohan Gupta, The Noun Project
  60. 60. U.S. Population Centroid Coordinates, 1790 to 2010 Year Coordinates 1790 39.27500°N 76.18667°W 1800 39.26833°N 76.94167°W 1810 39.19167°N 77.62000°W 1820 39.09500°N 78.55000°W 1830 38.96500°N 79.28167°W 1840 39.03333°N 80.30000°W 1850 38.98333°N 81.31667°W 1860 39.00667°N 82.81333°W 1870 39.20000°N 83.59500°W 1880 39.06889°N 84.66111°W 1890 39.19889°N 85.54806°W 1900 39.16000°N 85.81500°W 1910 39.17000°N 86.53889°W 1920 39.17250°N 86.72083°W 1930 39.06250°N 87.13500°W 1940 38.94833°N 87.37639°W 1950 38.83917°N 88.15917°W 1950 38.80417°N 88.36889°W 1960 38.59944°N 89.20972°W 1970 38.46306°N 89.70611°W 1980 38.13694°N 90.57389°W 1990 37.87222°N 91.21528°W 2000 37.696987°N 91.809567°W 2010 37.517534°N 92.173096°W Source: U.S. Census Bureau
  61. 61. Data needs stories.And stories needdata.
  62. 62. += positive community change
  63. 63. A storytelling TOOL and astorytelling COMMUNITY.
  64. 64. CALL TO ACTION
  65. 65. Building a community of storytellersONLINE and ON-THE-GROUND.
  66. 66. Brian Gryth President and Co-Founder, OpenColorado
  67. 67. Bringing Innovation to LifeBrian Gryth,President and Co-Founder@briangrythMarch 7,3013 – Denver, Colorado
  68. 68. If you take a man as he should be, youmake him capable of becoming what hecan be. Viktor Frankl - 1972
  69. 69. I have an idea . . .
  70. 70. Bringing Innovation to Life
  71. 71. Data is not enough . . .
  72. 72. EducationTools Partnerships
  73. 73. What is next?
  74. 74. Continue our work…
  75. 75. And you can contributetoo.
  76. 76. Never doubt that a small group ofthoughtful, committed, citizens canchange the world. Indeed, it is the onlything that ever has. ― Margaret Mead
  77. 77. Next Steps for ColoradoDiscussion
  78. 78. Announcing Hack4Colorado and the National Day of Civic Hacking- THE Hackathon for 2013!Themes include Sports & Fitness, Health & Wellness, Sustainability, Veterans, Tourism & EducationWho? Innovators, Hackers, Developers, DesignersWhen? May 31, June 1, June 2Where? Galvanize, 1062 Delaware Street, DenverHow? Event Sponsor, Prize Sponsor, In-kind Sponsor, Participate, CompeteWhy? Community, Innovation, Leadership, Collaboration, Branding, PR,Influence, Visibility, Energy, Passion, Prizes, Entertainment
  79. 79. Jason Lally Director of Decision Lab at PlaceMatters and Founder, Colorado Code for Communities
  80. 80. Events Code for Communities bi-weekly hack nights (March 12th) & monthly meet-up (March 25th) - www.codeforcommunities.org Longmont Hackathon (April 12-14) - longmonthackathon.com Hack4Colorado (May 31st-June 2nd) – hack4colorado.com Startup Week Social Impact Track (Sept. 16-21)Ideas and in planning Business Intelligence Center – in progress Citizen Engagement Platform – in progress Code for America Fellowship Open Government Initiatives and Directives Governor’s Innovation Fellowship

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