Course Overview:This degree programme encourages staff to gain new knowledge and skills in their workpractices whilst using their previous experience. Designed for first/front line managers andsupervisors and those moving into managerial roles it provides an excellent opportunity for thedevelopment of management capabilities that can be applied to the workplace immediately formaximum benefit.The full Certificate consists of 4 modules, each worth 20 credits, plus a work based learningproject worth 40 credits, studied over 12 to 24 months (typically 18). We are also currentlyoffering a number of these modules as short course certificates in themselves, which can bestudied individually. All modules are supported by interactive online activities and coursematerial, and while there are no exams to be taken, assessment for each module is donethrough a combination of written assignments, online activities and project-based work.Core Module:Work Based Learning Project 40 credits*Full CertificateThe Work Based Learning Project allows learners to consolidate knowledge, skills andexperience gained throughout the Certificate. This is achieved by selecting a work situationwhich can be utilized as a project. It is during this module that a learner may choose aspecialist area to focus the final project on. The selected specialism will be in a subject areawhich is relevant to management and the work place in which the learner is employed. Themodule also introduces learners to research planning and design and the management ofinformation, specifically linked to the completion of a work based learning project.This project may be started at one of two stages in the Certificate: 1. After completion of 4 elective modulesOr 2. After completion of the first elective module but completed at approximately the same time as the fourth elective moduleElective Modules:Learners will need to complete four electives in addition to the Work Based Learning Project tobe awarded the full Certificate in Professional Practice.Managing People 20 credits*Full Certificate *Short CourseThe aim of this course is to look at people management in terms of the roles andresponsibilities of managers and different people management styles and theories. Learnerswill be encouraged to investigate and analyse issues pertaining to professional practice, inrelation to managing people. They will be asked to reflect on experience gained, combinedwith academic knowledge to offer potential solutions to problems.
Managing Organisations 20 credits*Full Certificate *soon to be available as a Short CourseThe aim of this module is to look at organisational management within a workplace situationmaking reference to key organisational management concepts. Learners will consider aspectsof what an organisation is and different organisational structures and systems, and theirimpact. They will be asked to apply professional practice knowledge and theory to analysetheir own roles within the organisation.Managing Change 20 credits*Full Certificate *Short CourseThis course aims to give an increased knowledge of what change management it and why itoccurs. It looks at different theories on managing change. Learners are encouraged toidentify and analyse change within their own organisation and reflect on their own role withinthat change and to apply knowledge and theory of change management to a workplacesituation.Managing Finance 20 credits*Full Certificate *Short CourseThe aim of this course is to help learners to understand the nature and role of accounting andfinance within an organisation and how the two integrate with all the other disciplines withinthe workplace. It is not designed to train them as accountants but will examine accountingand finance from the main perspectives of financial accounting and reporting, cost andmanagement accounting, and financial management.Managing Projects 20 credits*Full Certificate *soon to be available as a Short CourseBy the end of this module, learners should be able to: - Analyse the role of project management in the successful management of organisations - Define key terms associated with project management - Demonstrate understanding of different project management tools and their application in the workplace - Critically analyse current project management strategies used within an organisation - Explain ways of evaluating project management processes and strategies - Apply the principles from the module to create a project plan for use within their own workplaceManaging Operations 20 credits*Full Certificate *soon to be available as a Short CourseBy the end of this module, learners should be able to: - Define ‘operations’ and ‘operations management’ - Describe the roles and responsibilities of operations managers - Identify the operational management aspects within their own roles
- Apply operational management models, tools and techniques to the work of an organisation - Demonstrate understanding of how to develop an operational strategy - Describe ways of evaluating an operational strategyCustomer Service 20 credits*Full Certificate *soon to be available as a Short CourseBy the end of this module, learners should be able to: - Evaluate the role of effective customer service within organisations - Define key terms associated with customer service - Demonstrate understanding of the role of the manager in developing consistently good customer service - Evaluate current levels of customer service within an organisation - Explain the codes of practice that underpin customer service within organisations - Make recommendations on ways in which the service provided to internal and external customers can be improved*PLEASE NOTE THE AVAILABILITY OF TOPICS MAY CHANGE FROM YEAR TO YEAR
Programme Learning Outcomes: Work Based Learning Project Managing Organisations Managing Operations Customer Services Managing Projects Managing Finance Managing Change Managing People(a) Discipline specific knowledge and competencies(vi) Other discipline specific competenciesDefine management and professional practice within a workplace X X X XsettingSituate wider professional practice through focus on specific themes X X X X X X XApply management and professional practice knowledge and theory in X X X X X X X Xa workplace settingSynthesize information from different professional settings in order to X X X Xsupport own professional practiceInvestigate and analyse issues pertaining to management and X X X X Xprofessional practicePresent work in a professional and appropriate manner as relevant X X X X X X X XSummarise information into appropriate formats – academic and X X XbusinessCompare and contrast simple situations using appropriate research X X X Xand investigation techniquesReflect on experience gained combined with academic knowledge to X X X X X X X Xoffer potential solutions to problems(b) Transferrable skills(i) Oral CommunicationPlan, prepare and deliver informative presentations to appropriate Xaudiences(ii) Written CommunicationPlan and prepare written work X X X XCommunicate using different writing styles appropriate to academic X X Xand professional audiences(iii) Information TechnologyUse a variety of technologies to support and facilitate own learning and X X X X XdevelopmentManipulate IT to create a variety of materials to demonstrate learning X Xundertaken(iv) NumeracyAccurately interpret numerical information within written and X X Xdiagrammatical texts(v) Team WorkingRelate own experience of working in teams in professional situations to X X X Xwider workplace problems using academic knowledgeEffectively communicate and collaborate in group projects X(vi) Problem SolvingInvestigate existing professional issues and offer specific and general X X Xsolutions to problems(vii) Information HandlingResearch information from a variety of sources, both academic and X X Xprofessional(viii) Skills for Lifelong LearningSituate own experiential and professional learning in a workplace X X X X X X X Xcontext