Intact are part of a larger Group company called Datatec. Datatec which is a $5b organization.Datatec operate 3 businesses: Technology, Integration and Consulting.In the Technology sector is Westcon, who will be familiar to you because Westcon of course own Comstor a major Cisco distributor. Also, within the Datatec Group is the Network Integrator Logicalis. In the Consulting Business Datatec operate several companies: Analysis Mason, The Via Group and Intact. Analysis Mason are a telecoms, technology and IT consulting and research company. Analysys Mason are currently engaged by Cisco to provide an independent market stimulation report on Software Defined Networking (SDN).But what about Intact … Intact provide professional services globally with regional centres in the Americas (Carmel Indiana), UK (Ascot, Berks), Germany (Berlin) and Singapore. Within Intact the company also owns a Physical Infrastructure Services and Cabling organisation called PCI Comms who provide an important and complimentary capability. PCI Comms have have just recently undertaken a Wireless LAN Survey project on behalf of Cisco AS for Vodafone in Newbury.
Intact Integrated Services “The partner enablement company”Jan BauseGeneral Manager(firstname.lastname@example.org)
Agenda • Introductions • Overview of Intact – Group Structure – Business model – Market position – Service Offerings – Expertise – Markets & Geographies • Summary & Next Steps
The Datatec Group Technology Distribution Consulting Integration Group HQ Germany HQ, Americas HQ, Ascot, UK Berlin Carmel, IN, USA APAC HQ, Singapore
Intact Business Model Channel End User Partner • Intact do not supply product • Intact only engage via Cisco Channel Partners – Intact do not commercially engage with end-users • Intact represent zero partner conflict – Non-Compete Business Model & Partner Enablement Model
Intact in the Market Manufacturer R&D Intact Consultancy Productisation Increasing Complexity Intact Volume Integrators Commodity Product Increasing Volume in Market
Intact Example Services: Part 1 Design • High Level Design: Define technical solution • Mid Level Design: Develop BOM • Low Level Design: Define complete technical solution and detailed design to deploy the solution Implement • Site Survey: LAN, WAN, WLAN, IPT, Network Assessments • Staging: Part registration and tagging, Configuration, Rack build, 24 hour soak test • Physical Installation: Site preparation, Connection of all cables, Installation of OS and Applications • Configuration: Migration plans and work instructions, Acceptance Testing, Switchover Maintenance & Support • Day 1 Support: Go – Live and Handover • Day 2 Support: 24 hour multi-lingual NOC, 24x7 availability & Coverage, Monitoring, Incident Management
Intact Example Services: Part 2 Training • Technical Training: Train Partner to maintain and develop the new system correctly • Operational Training: Train the End User to operate their new system correctly, obtaining maximum benefit Revenue Acceleration Services • Driving new product revenue pipeline for partners via novel Cisco marketing models • Lead qualification, analysis of install base, partner coaching and skills transfer, sales and pre-sales consulting, solution design (and pricing), hand-off to delivery
Intact Cisco Accreditations Authorised Technology Partner • Cisco Unified Contact Centre Enterprise • Cisco Unified Customer Voice Portal • Cisco Identity Services Engine (ISE) Specialisations • Advanced Data Centre Networking Infrastructure • Advanced Data Centre Storage Networking • Advanced Unified Communications • Small Business Specialisation Certifications • Select Certified Partner Other • Registered Partner • Cisco SmartCare Services
Who We Work With Cisco Expertise: • Borderless Networks • Collaboration • Data Centre Who we work with: • Outsource Providers • Service Providers • Systems Integrators • Vendors Where we work: • Americas • APAC • EMEA
Where We Work Global Partner Coverage: INSPAN Europe Middle East Africa APAC LATAM N. America Albania Lithuania Bahrain Algeria Australia Argentina Bahamas Austria Luxembourg Israel Egypt Bangladesh Brazil Bermuda Belgium Macedonia Jordan Kenya Brunei Chile Canada Bosnia Malta Kuwait Morocco China Columbia Jamaica Bulgaria Monaco Lebanon Nigeria Fiji Costa Rica Trinidad Croatia Montenegro Oman South Africa Hong Kong Ecuador & Tobago Cyprus Netherlands Qatar India El Salvador USACzech Republic Norway Saudi Arabia Indonesia French Guiana Denmark Poland Syria Japan Guatemala Estonia Portugal UAE Kazakhstan Guyana Finland Ireland Macau Honduras France Romania Malaysia Mexico Germany Russia Mauritius Nicaragua Gibraltar Serbia New Zealand Panama Greece Slovakia Pakistan Paraguay Hungary Slovenia Philippines Peru Iceland Spain Singapore Puerto Rico Isle of Man Sweden South Korea Suriname Italy Switzerland Sri Lanka Uruguay Jersey Turkey Taiwan Venezuela Latvia UK Thailand Liechtenstein Ukraine Vietnam
Intact Service Integration How it all works: • Enhances and completes our partner‟s service offerings • Designed to integrate optimally and cost effectively into partner‟s service models • Ensures excellence in end-user experience though rigorous ITIL based measures and controls
Case Study: Global Cisco UC Implementation “The outcome of the project became the gold standard for the customer in terms of ‘on time, in budget, on expectation’ for the provision of Cisco UC services on a global basis."The Problem• Global Agrochemical company wishing to extend commercial benefits of global WAN contract to partner‟s new UC service• A global telecommunications provider committed to a customer UC transformation• Cisco UC solution required at 140 sites across 40 countriesThe Solution• Develop a detailed understanding of the end-user‟s commercial requirements• Provide a unique commercial model for transformation and subsequent routine onsite hardware moves, adds and changes (physical).• The model slots into the partners own contracts to ensure transparency while Intact provides all on site engineering and project managementThe Result• Intact integrated a break fix maintenance strategy into the existing support model.• Now the gold standard for the customer in terms of „on time, in budget, on expectation‟ for the provision of Cisco UC on a global basis.• In addition, the model has been adapted to meet specific requirements of different vertical markets (for example the compliance and regulatory requirements in the global pharmaceutical sector)• Enables operational efficiencies, incremental revenue streams and revenue protection strategies for the partner
In Summary, why INTACT Intact is The Partner Enablement Company • Focused on Cisco Borderless, Collaboration and Data Centre technologies • Does not compete for product revenue • Does not sell directly to end-users • Provides cost effective partner acquisition of new capabilities • Extends the partner‟s services reach globally • Enables new revenue opportunities • Has a flexible and innovative approach to new business models EXPERTS WITHOUT BORDERS We‟re an exclusively channel focused Professional Services firm providing commercial and technical consultancy services to Channel Partners which enables them to enhance their services to End Users. Intact deliberately does not seek to resell product, and does not engage with End Users directly. These are the pillars of our non-compete model.