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Pratt Infobehavior Fall2008
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Pratt Infobehavior Fall2008


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Lecture on assessment librarianship for Pratt School of Information and Library Science

Lecture on assessment librarianship for Pratt School of Information and Library Science

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  • I’m Jennifer Rutner. My background… Libraries have always used assessment methods: head counts, reference statistics, circulation data… collected data annually to report out to institutions. (ARL statistics – really cool.) The current assessment “boom” began in the 1990s. User-centered library. Reaction to an expanding information market place, and the rate of change.
  • Transcript

    • 1. Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
    • 2. Assessment & Marketing Librarian
      • BA in Religious Studies, 2002
      • Techie/design background
      • MLS from Pratt, 2005
    • 3.
      • “ To assess, in general, is to determine the importance, size, or value of; to evaluate. Library staff assess operations by collecting, interpreting, and using data to make decisions and improve customer service .”
      • ARL Spec Kit #303, Library Assessment, December 2007
    • 4. culture of assessment
      • A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis , and where services are planned and delivered in ways that maximize positive outcomes and impacts for library clients.
      • A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations .
      • Amos Lakos:
    • 5. why assess?
      • Desire to know more about your customers
      • Investigation of possible new library services or resources
      • Desire to know more about your processes
      • Need to reallocate library resources
      • Accreditation
      • Address accountability requirements from your parent organization
      • ARL Spec Kit #303, Library Assessment, December 2007
    • 6. why assess?
    • 7. effective assessment
      • Library leadership
      • Customer-centered library staff
      Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self
    • 8. assessment librarian
      • “ Assessment Librarian”
      • “ Assessment Coordinator”
      • “ Process Improvement Specialist”
      • “ Director of Planning, Assessment, and Research”
      • “ Director of Management Information Services”
    • 9. assessment librarian
      • Understands libraries
      • Standing and established relationships within the organization
      • Customer-centered/advocate for customers
      • Passionate about quality service and assessment
      • Time to do assessment
      • Questioning/skeptical
      • Willingness to learn
      • Advocate for best practices
      • Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self
    • 10. assessment librarian
      • Analyzes, interprets, reports on data
      • Advises staff on assessment projects
      • Conducts assessments
      • Coordinates assessment projects
      • Coordinates the collection of data throughout the library
      • Submits external surveys
      • Fills requests for library data
      • Provides training on assessment topics
      • Participates in strategic planning processes
      • Works with units throughout the library
    • 11. assessment tools
      • Surveys
      • Focus groups
      • Interviews
      • Observational studies
      • Usability studies
      • Balanced score card
      • Collection use tools
      • Anthropological methods
    • 12. LibQual+ Survey
      • “ 22 questions and a box”
        • Affect of Service
        • Information Control
        • Library as Place
        • Comments?
    • 13. assessment @ CUL
      • CUL Assessment Plan
      • Digital Humanities Center
      • Virtual Reference Assessment
      • E-resources Use Data
    • 14. user research methodology
      • Digital Humanities Center User Needs Assessment
        • Survey to four sample populations:
          • Graduate students in history and humanities
          • Undergraduate history and humanities majors
          • Butler Library Users
          • Electronic Text Service Users
        • Focus groups
        • Faculty interviews
        • Data analysis
    • 15. assessment process Analysis, presentation, application Conduct assessment Methodology Priorities Information needs (unknowns) Available information (knowns) Environmental scan
    • 16. challenges
      • Lack tradition of using data for improvement
      • No assessment advocate within organization
      • Library staff lack research methodology abilities
      • Weak analysis and presentation of data
      • Inability to identify actionable data
      • Library “culture” is skeptical of data
      • Leadership does not view as priority/provide resources
      • Library organizational structure is “silo-based”
      • Staff do not have sufficient time
      • Turning Results into Action: Using Assessment Information to Improve Library Performance, Steve Hiller (University of Washington) , Stephanie Wright (University of Washington)
    • 17. challenges
    • 18. jobs
      • Assessment is being incorporated into all types of librarian positions
    • 19. resources
      • (blog)
      • Library Assessment Conference, 2007/8 Proceedings:
      • Northumbria Conference Proceedings:
      • “ Studying Students: The Undergraduate Research Project” University of Rochester
      • LibQual+ Survey Literature: /Publications
      • ARL SPEC Kit #303 on Library Assessment, December 2007
      • Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self