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Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
Assessment & Marketing Librarian <ul><li>BA in Religious Studies, 2002 </li></ul><ul><li>Techie/design background </li></u...
<ul><li>“ To assess, in general, is to determine the importance, size, or value of; to evaluate. Library staff assess oper...
culture of assessment <ul><li>A  Culture of Assessment  is an organizational environment in which  decisions are based on ...
why assess? <ul><li>Desire to know more about your customers </li></ul><ul><li>Investigation of possible new library servi...
why assess?
effective assessment <ul><li>Library leadership </li></ul><ul><li>Customer-centered library staff </li></ul>Keys to Effect...
assessment librarian <ul><li>“ Assessment Librarian” </li></ul><ul><li>“ Assessment Coordinator” </li></ul><ul><li>“ Proce...
assessment librarian <ul><li>Understands libraries </li></ul><ul><li>Standing and established relationships within the org...
assessment librarian <ul><li>Analyzes, interprets, reports on data </li></ul><ul><li>Advises staff on assessment projects ...
assessment tools <ul><li>Surveys </li></ul><ul><li>Focus groups </li></ul><ul><li>Interviews </li></ul><ul><li>Observation...
LibQual+ Survey <ul><li>www.libqual.org </li></ul><ul><li>“ 22 questions and a box” </li></ul><ul><ul><li>Affect of Servic...
assessment @ CUL <ul><li>CUL Assessment Plan </li></ul><ul><li>Digital Humanities Center </li></ul><ul><li>Virtual Referen...
user research methodology <ul><li>Digital Humanities Center User Needs Assessment </li></ul><ul><ul><li>Survey to four sam...
assessment process Analysis, presentation, application Conduct assessment Methodology Priorities Information needs (unknow...
challenges <ul><li>Lack tradition of using data for improvement </li></ul><ul><li>No assessment advocate within organizati...
challenges
jobs <ul><li>Assessment is being incorporated into all types of librarian positions </li></ul>
resources <ul><li>www.libraryassessment.info     (blog) </li></ul><ul><li>Library Assessment Conference, 2007/8 Proceeding...
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Pratt Infobehavior Fall2008

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Lecture on assessment librarianship for Pratt School of Information and Library Science

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  • I’m Jennifer Rutner. My background… Libraries have always used assessment methods: head counts, reference statistics, circulation data… collected data annually to report out to institutions. (ARL statistics – really cool.) The current assessment “boom” began in the 1990s. User-centered library. Reaction to an expanding information market place, and the rate of change.
  • Transcript of "Pratt Infobehavior Fall2008"

    1. 1. Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
    2. 2. Assessment & Marketing Librarian <ul><li>BA in Religious Studies, 2002 </li></ul><ul><li>Techie/design background </li></ul><ul><li>MLS from Pratt, 2005 </li></ul>
    3. 3. <ul><li>“ To assess, in general, is to determine the importance, size, or value of; to evaluate. Library staff assess operations by collecting, interpreting, and using data to make decisions and improve customer service .” </li></ul><ul><li>ARL Spec Kit #303, Library Assessment, December 2007 </li></ul>
    4. 4. culture of assessment <ul><li>A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis , and where services are planned and delivered in ways that maximize positive outcomes and impacts for library clients. </li></ul><ul><li>A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations . </li></ul><ul><li>Amos Lakos: www.usc.edu/.../locations/leavey/news/conference/presentations/presentations_9-16/Assessment/UCLA_Lakos.ppt </li></ul>
    5. 5. why assess? <ul><li>Desire to know more about your customers </li></ul><ul><li>Investigation of possible new library services or resources </li></ul><ul><li>Desire to know more about your processes </li></ul><ul><li>Need to reallocate library resources </li></ul><ul><li>Accreditation </li></ul><ul><li>Address accountability requirements from your parent organization </li></ul><ul><li>ARL Spec Kit #303, Library Assessment, December 2007 </li></ul>
    6. 6. why assess?
    7. 7. effective assessment <ul><li>Library leadership </li></ul><ul><li>Customer-centered library staff </li></ul>Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt
    8. 8. assessment librarian <ul><li>“ Assessment Librarian” </li></ul><ul><li>“ Assessment Coordinator” </li></ul><ul><li>“ Process Improvement Specialist” </li></ul><ul><li>“ Director of Planning, Assessment, and Research” </li></ul><ul><li>“ Director of Management Information Services” </li></ul>
    9. 9. assessment librarian <ul><li>Understands libraries </li></ul><ul><li>Standing and established relationships within the organization </li></ul><ul><li>Customer-centered/advocate for customers </li></ul><ul><li>Passionate about quality service and assessment </li></ul><ul><li>Time to do assessment </li></ul><ul><li>Questioning/skeptical </li></ul><ul><li>Willingness to learn </li></ul><ul><li>Advocate for best practices </li></ul><ul><li>Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt </li></ul>
    10. 10. assessment librarian <ul><li>Analyzes, interprets, reports on data </li></ul><ul><li>Advises staff on assessment projects </li></ul><ul><li>Conducts assessments </li></ul><ul><li>Coordinates assessment projects </li></ul><ul><li>Coordinates the collection of data throughout the library </li></ul><ul><li>Submits external surveys </li></ul><ul><li>Fills requests for library data </li></ul><ul><li>Provides training on assessment topics </li></ul><ul><li>Participates in strategic planning processes </li></ul><ul><li>Works with units throughout the library </li></ul>
    11. 11. assessment tools <ul><li>Surveys </li></ul><ul><li>Focus groups </li></ul><ul><li>Interviews </li></ul><ul><li>Observational studies </li></ul><ul><li>Usability studies </li></ul><ul><li>Balanced score card </li></ul><ul><li>Collection use tools </li></ul><ul><li>Anthropological methods </li></ul>
    12. 12. LibQual+ Survey <ul><li>www.libqual.org </li></ul><ul><li>“ 22 questions and a box” </li></ul><ul><ul><li>Affect of Service </li></ul></ul><ul><ul><li>Information Control </li></ul></ul><ul><ul><li>Library as Place </li></ul></ul><ul><ul><li>Comments? </li></ul></ul>
    13. 13. assessment @ CUL <ul><li>CUL Assessment Plan </li></ul><ul><li>Digital Humanities Center </li></ul><ul><li>Virtual Reference Assessment </li></ul><ul><li>E-resources Use Data </li></ul>
    14. 14. user research methodology <ul><li>Digital Humanities Center User Needs Assessment </li></ul><ul><ul><li>Survey to four sample populations: </li></ul></ul><ul><ul><ul><li>Graduate students in history and humanities </li></ul></ul></ul><ul><ul><ul><li>Undergraduate history and humanities majors </li></ul></ul></ul><ul><ul><ul><li>Butler Library Users </li></ul></ul></ul><ul><ul><ul><li>Electronic Text Service Users </li></ul></ul></ul><ul><ul><li>Focus groups </li></ul></ul><ul><ul><li>Faculty interviews </li></ul></ul><ul><ul><li>Data analysis </li></ul></ul>
    15. 15. assessment process Analysis, presentation, application Conduct assessment Methodology Priorities Information needs (unknowns) Available information (knowns) Environmental scan
    16. 16. challenges <ul><li>Lack tradition of using data for improvement </li></ul><ul><li>No assessment advocate within organization </li></ul><ul><li>Library staff lack research methodology abilities </li></ul><ul><li>Weak analysis and presentation of data </li></ul><ul><li>Inability to identify actionable data </li></ul><ul><li>Library “culture” is skeptical of data </li></ul><ul><li>Leadership does not view as priority/provide resources </li></ul><ul><li>Library organizational structure is “silo-based” </li></ul><ul><li>Staff do not have sufficient time </li></ul><ul><li>Turning Results into Action: Using Assessment Information to Improve Library Performance, Steve Hiller (University of Washington) , Stephanie Wright (University of Washington) </li></ul>
    17. 17. challenges
    18. 18. jobs <ul><li>Assessment is being incorporated into all types of librarian positions </li></ul>
    19. 19. resources <ul><li>www.libraryassessment.info (blog) </li></ul><ul><li>Library Assessment Conference, 2007/8 Proceedings: http://libraryassessment.org </li></ul><ul><li>Northumbria Conference Proceedings: http://www.lib.sun.ac.za/Northumbria7/Programme.htm </li></ul><ul><li>“ Studying Students: The Undergraduate Research Project” University of Rochester </li></ul><ul><li>LibQual+ Survey Literature: www.libqual.org /Publications </li></ul><ul><li>ARL SPEC Kit #303 on Library Assessment, December 2007 </li></ul><ul><li>Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt </li></ul><ul><li>http://del.icio.us/jenbrown/assessment </li></ul>
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