Pratt Infobehavior Fall2008
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Pratt Infobehavior Fall2008

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Lecture on assessment librarianship for Pratt School of Information and Library Science

Lecture on assessment librarianship for Pratt School of Information and Library Science

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  • I’m Jennifer Rutner. My background… Libraries have always used assessment methods: head counts, reference statistics, circulation data… collected data annually to report out to institutions. (ARL statistics – really cool.) The current assessment “boom” began in the 1990s. User-centered library. Reaction to an expanding information market place, and the rate of change.

Transcript

  • 1. Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
  • 2. Assessment & Marketing Librarian
    • BA in Religious Studies, 2002
    • Techie/design background
    • MLS from Pratt, 2005
  • 3.
    • “ To assess, in general, is to determine the importance, size, or value of; to evaluate. Library staff assess operations by collecting, interpreting, and using data to make decisions and improve customer service .”
    • ARL Spec Kit #303, Library Assessment, December 2007
  • 4. culture of assessment
    • A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis , and where services are planned and delivered in ways that maximize positive outcomes and impacts for library clients.
    • A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations .
    • Amos Lakos: www.usc.edu/.../locations/leavey/news/conference/presentations/presentations_9-16/Assessment/UCLA_Lakos.ppt
  • 5. why assess?
    • Desire to know more about your customers
    • Investigation of possible new library services or resources
    • Desire to know more about your processes
    • Need to reallocate library resources
    • Accreditation
    • Address accountability requirements from your parent organization
    • ARL Spec Kit #303, Library Assessment, December 2007
  • 6. why assess?
  • 7. effective assessment
    • Library leadership
    • Customer-centered library staff
    Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt
  • 8. assessment librarian
    • “ Assessment Librarian”
    • “ Assessment Coordinator”
    • “ Process Improvement Specialist”
    • “ Director of Planning, Assessment, and Research”
    • “ Director of Management Information Services”
  • 9. assessment librarian
    • Understands libraries
    • Standing and established relationships within the organization
    • Customer-centered/advocate for customers
    • Passionate about quality service and assessment
    • Time to do assessment
    • Questioning/skeptical
    • Willingness to learn
    • Advocate for best practices
    • Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt
  • 10. assessment librarian
    • Analyzes, interprets, reports on data
    • Advises staff on assessment projects
    • Conducts assessments
    • Coordinates assessment projects
    • Coordinates the collection of data throughout the library
    • Submits external surveys
    • Fills requests for library data
    • Provides training on assessment topics
    • Participates in strategic planning processes
    • Works with units throughout the library
  • 11. assessment tools
    • Surveys
    • Focus groups
    • Interviews
    • Observational studies
    • Usability studies
    • Balanced score card
    • Collection use tools
    • Anthropological methods
  • 12. LibQual+ Survey
    • www.libqual.org
    • “ 22 questions and a box”
      • Affect of Service
      • Information Control
      • Library as Place
      • Comments?
  • 13. assessment @ CUL
    • CUL Assessment Plan
    • Digital Humanities Center
    • Virtual Reference Assessment
    • E-resources Use Data
  • 14. user research methodology
    • Digital Humanities Center User Needs Assessment
      • Survey to four sample populations:
        • Graduate students in history and humanities
        • Undergraduate history and humanities majors
        • Butler Library Users
        • Electronic Text Service Users
      • Focus groups
      • Faculty interviews
      • Data analysis
  • 15. assessment process Analysis, presentation, application Conduct assessment Methodology Priorities Information needs (unknowns) Available information (knowns) Environmental scan
  • 16. challenges
    • Lack tradition of using data for improvement
    • No assessment advocate within organization
    • Library staff lack research methodology abilities
    • Weak analysis and presentation of data
    • Inability to identify actionable data
    • Library “culture” is skeptical of data
    • Leadership does not view as priority/provide resources
    • Library organizational structure is “silo-based”
    • Staff do not have sufficient time
    • Turning Results into Action: Using Assessment Information to Improve Library Performance, Steve Hiller (University of Washington) , Stephanie Wright (University of Washington)
  • 17. challenges
  • 18. jobs
    • Assessment is being incorporated into all types of librarian positions
  • 19. resources
    • www.libraryassessment.info (blog)
    • Library Assessment Conference, 2007/8 Proceedings: http://libraryassessment.org
    • Northumbria Conference Proceedings: http://www.lib.sun.ac.za/Northumbria7/Programme.htm
    • “ Studying Students: The Undergraduate Research Project” University of Rochester
    • LibQual+ Survey Literature: www.libqual.org /Publications
    • ARL SPEC Kit #303 on Library Assessment, December 2007
    • Keys to Effective, Sustainable, and Practical Assessment Steve Hiller, Martha Kyrillidou, and Jim Self http://www.arl.org/arldocs/stats/statsevents/laconf/2006/HillerSelf.ppt
    • http://del.icio.us/jenbrown/assessment