I’m Jennifer Rutner. My background… Libraries have always used assessment methods: head counts, reference statistics, circulation data… collected data annually to report out to institutions. (ARL statistics – really cool.) The current assessment “boom” began in the 1990s. User-centered library. Reaction to an expanding information market place, and the rate of change.
Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
“ To assess, in general, is to determine the importance, size, or value of; to evaluate. Library staff assess operations by collecting, interpreting, and using data to make decisions and improve customer service .”
ARL Spec Kit #303, Library Assessment, December 2007
A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis , and where services are planned and delivered in ways that maximize positive outcomes and impacts for library clients.
A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations .