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GETTING STARTED WITH ASSESSMENT PROJECT MANAGEMENT & WRITING GOOD QUESTIONS
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GETTING STARTED WITH ASSESSMENT PROJECT MANAGEMENT & WRITING GOOD QUESTIONS

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Presentation at METRO, 2010

Presentation at METRO, 2010

Published in: Business, Technology

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  • 1. GETTING STARTED WITH ASSESSMENTPROJECT MANAGEMENT & WRITING GOOD QUESTIONS Jennifer Rutner Assessment & Marketing Librarian Columbia University Libraries
  • 2. assessment = change = scary
  • 3. What is assessment? Data- informed decision making Quality, actionable Culture of data Assessment Information transparency
  • 4. Culture of assessmentA Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis, and where services are planned and delivered in ways that maximize positive outcomes and impacts for library clients.A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations.Amos Lakos: www.usc.edu/.../locations/leavey/news/conference/presentations/presentations_9- 16/Assessment/UCLA_Lakos.ppt
  • 5. PROJECT MANAGEMENT FORLIBRARY ASSESSMENT
  • 6. What not to do. Make the Form a Get a really same Write surveyrepresentative low response decisions you questions committee rate would have anyways
  • 7. What will help!1. Develop a project plan2. Understand your team3. Identify your information needs4. Write good questions5. Act on the results
  • 8. Project scopeWhat is the purpose of this project?What will this project produce (deliverables)?What will not happen during this project?
  • 9. Project objectives Specific Measurable Aggressive Time- Realistic sensitive
  • 10. Identify decision makersWho needs to use the information produced by this assessment project to make decisions and produce results?
  • 11. Do you need a team?
  • 12. Understanding your team Project manager Decider Client Team Worker Leader Commun- Expert icator
  • 13. Understanding your teamTeam Role Skills Interests Authority ResponsibilityMember (What you get (What you to decide) have to do)Jennifer Project manager, Writing good Space planning Methodology Assign work to Expert questions team members IRB process Tool development and sub-teams Facilitation Implementation Set meeting agendas Ensure that milestones are metMichael Worker, Expert Programming, Usability Website layout Build/manage Usability studies survey toolKimberly Client, Decider Managing, Quantitative data Approve project Attend meetings, Content expertise analysis plan general oversight
  • 14. Project timeline
  • 15. Assessment project planYour team: • Members • Roles • Authority • Skills & InterestsProject ScopeProject ObjectivesDecision MakersInformation NeedsMethodologyProject Timeline Everyone signs-off on the project plan.
  • 16. WRITING GOOD QUESTIONS
  • 17. “I want to do a survey.”
  • 18. Assessment process Available Information Environmental Establish information needs scan priorities (knowns) (unknowns) Assign IRB Test the tools Develop tools methodology Conduct Decision Analysis Reporting assessment making!
  • 19. Staff brainstorming session
  • 20. Getting organized
  • 21. Good questions…• are clear• are easy to answer• are not biased• are not leading• allow the participant to express their perspective
  • 22. Test the test!• Is there anything that doesn’t make sense?• Are any of the questions too personal?• Is there terminology that you don’t know?• Are you able to answer each question?• Are you able to give the answers you want to give?
  • 23. More information:https://www1.columbia.edu/sec/cu/libraries/bookmarks/THANK YOU