Emergence of Bank 2.0
     a brief view on a new world




                                         Dr. Jay van Zyl
      ...
Towards a New Landscape




                  Radical Ideas | Practical Implementation
BANK 1.0

      Radical Ideas | Practical Implementation
Signs of Change?

Emergence of   habitual based banking
More interactions, more often




                              ...
The “service” era...
           human or machine?
                        What I say
                        What I do
 ...
Translate innovation into action...
Reputation for innovation creates visibility
Capture value though enlightenment




...
The potential to enlighten...
re-Emergence of   social interaction
re-Defining the financial experience




            ...
Banking Historical View

Industrialize     Mass         Mass       Networked    Social              Web 2.0               ...
BANK 2.0

      Radical Ideas | Practical Implementation
The Evolution of Strategic Paradigms

     View of
    Customer
                                                          ...
The Future: Banking Process
 Bank 1.0
    Processes are internal, and orchestrated by salaried
     personnel. Confident...
The Future: Distribution Channels
 Bank 1.0
    Channels are self owned, including online banking, etc

 Bank 2.0
    ...
The new Banking Landscape...




                    Radical Ideas | Practical Implementation
Evolution of Social Banking

                      Money
Payment               Management
Solutions



 Personal          ...
Emerging Signs
      on the
Business Landscape




               Radical Ideas | Practical Implementation
SOCIAL NETWORKS

PARTICIPATIVE CUSTOMER

 OBSESSIVE EXECUTION


               Radical Ideas | Practical Implementation
SOCIAL NETWORKS



           Radical Ideas | Practical Implementation
Social Network Adoption




                  Radical Ideas | Practical Implementation
Social Network Adoption




                  Radical Ideas | Practical Implementation
Social Network Acceleration




                    Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Credit card hacking, so easy?




                      Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
PARTICIPATIVE CUSTOMER




               Radical Ideas | Practical Implementation
New social order developing…




                    Radical Ideas | Practical Implementation
Experimenting with Avatars
Banking Conference agenda in Second Life:
1. Introductions:
2. Overview of current events/finan...
Challenging the Norm...
   Mobile Payments
     (OboPay, PayPal)
   Financial Management and Analysis
     (Mint.com, ...
Mobile Payments




              Radical Ideas | Practical Implementation
Financial Management & Analysis




                     Radical Ideas | Practical Implementation
Account Aggregation




                Radical Ideas | Practical Implementation
Technology to Bypass Banks
   P2P Lending
     (Kiva, LendingClub, Virgin Money, Prosper)
   Online Payments
     (Goo...
Peer-to-Peer Lending




                 Radical Ideas | Practical Implementation
Radical Ideas | Practical Implementation
Social Money




               Radical Ideas | Practical Implementation
Social Money




               Radical Ideas | Practical Implementation
OBSESSIVE EXECUTION




              Radical Ideas | Practical Implementation
Mobilised Capability




                 Radical Ideas | Practical Implementation
ICBC bought 20% of Standard Bank recently for
          R36.7billion (about $6-billion).
 The deal is the largest investme...
Engage to Surprise: Scion.com




                     Radical Ideas | Practical Implementation
Idea Ecologies and Customerization:
       Where are the banks?




                           Radical Ideas | Practical I...
SOCIAL NETWORKS

 PARTICIPATIVE CUSTOMER

      OBSESSIVE EXECUTION
 The move towards using the shadow and social based or...
Upcoming SlideShare
Loading in...5
×

Bank 2.0, The emergence of a new era

3,591

Published on

A new era in banking is underway. Social networking based innovations together with mass education on the use of technology have resulted in a new paradigm for managing money.

Check www.builttothrive.com and
www.systemiclogic.com

Published in: Business, Economy & Finance
2 Comments
13 Likes
Statistics
Notes
  • sorry. edward.ingram2009@googlemail.com
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Well I have a new innovative product for safer home purchase and safer pension. It is more user friendly and saves costs for everyone.

    contact me at
    edward-ingram2009@googlemail.com

    I need a banking partner to complete development.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
3,591
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
364
Comments
2
Likes
13
Embeds 0
No embeds

No notes for slide

Bank 2.0, The emergence of a new era

  1. 1. Emergence of Bank 2.0 a brief view on a new world Dr. Jay van Zyl www.BuiltToThrive.com www.SystemicLogic.com Radical Ideas | Practical Implementation
  2. 2. Towards a New Landscape Radical Ideas | Practical Implementation
  3. 3. BANK 1.0 Radical Ideas | Practical Implementation
  4. 4. Signs of Change? Emergence of habitual based banking More interactions, more often Radical Ideas | Practical Implementation
  5. 5. The “service” era... human or machine? What I say What I do Surprise me... Out of only 16% that switched... Radical Ideas | Practical Implementation
  6. 6. Translate innovation into action... Reputation for innovation creates visibility Capture value though enlightenment Radical Ideas | Practical Implementation
  7. 7. The potential to enlighten... re-Emergence of social interaction re-Defining the financial experience Radical Ideas | Practical Implementation
  8. 8. Banking Historical View Industrialize Mass Mass Networked Social Web 2.0 Crowds Production Automation World Networks 1800’s 1950’s 1980s 2000’s 2005 2007 2009 Passbook Credit Debit Internet Social Visa Social Card Card & Mobile Lending Microtag Banking Banking Adoption Radical Ideas | Practical Implementation
  9. 9. BANK 2.0 Radical Ideas | Practical Implementation
  10. 10. The Evolution of Strategic Paradigms View of Customer BANK 2.0 Co-producer Configurable (crowds) Social Systems Source Customer base Management Receiver (market)‫‏‬ Industrialism Critical Production Relationships Organization of competence Value Creation Ref: Reframing Business Adapted from Richard Normann Radical Ideas | Practical Implementation
  11. 11. The Future: Banking Process  Bank 1.0  Processes are internal, and orchestrated by salaried personnel. Confidentiality and privacy of all information is paramount in this model.  Bank 2.0  Process of loan and investment evaluation is crowdsourced to community.  The firm is responsible to make the right information available to facilitate processes, yet maintain confidentiality on the rest.  The firm must provide processes to validate reputation, to support community interaction. Radical Ideas | Practical Implementation
  12. 12. The Future: Distribution Channels  Bank 1.0  Channels are self owned, including online banking, etc  Bank 2.0  No centralised channels. Customer acquisition, and retention is increasingly viral in nature.  ...provide the right flow of information between members.  ...culture has to be open and transparent, to engender trust, and promote customer advocacy.  Everyone in the firm is an advocate, as are all customers. Radical Ideas | Practical Implementation
  13. 13. The new Banking Landscape... Radical Ideas | Practical Implementation
  14. 14. Evolution of Social Banking Money Payment Management Solutions Personal Business Social Social Loans Loans Social Investing Radical Ideas | Practical Implementation
  15. 15. Emerging Signs on the Business Landscape Radical Ideas | Practical Implementation
  16. 16. SOCIAL NETWORKS PARTICIPATIVE CUSTOMER OBSESSIVE EXECUTION Radical Ideas | Practical Implementation
  17. 17. SOCIAL NETWORKS Radical Ideas | Practical Implementation
  18. 18. Social Network Adoption Radical Ideas | Practical Implementation
  19. 19. Social Network Adoption Radical Ideas | Practical Implementation
  20. 20. Social Network Acceleration Radical Ideas | Practical Implementation
  21. 21. Radical Ideas | Practical Implementation
  22. 22. Credit card hacking, so easy? Radical Ideas | Practical Implementation
  23. 23. Radical Ideas | Practical Implementation
  24. 24. Radical Ideas | Practical Implementation
  25. 25. Radical Ideas | Practical Implementation
  26. 26. Radical Ideas | Practical Implementation
  27. 27. Radical Ideas | Practical Implementation
  28. 28. Radical Ideas | Practical Implementation
  29. 29. Radical Ideas | Practical Implementation
  30. 30. Radical Ideas | Practical Implementation
  31. 31. Radical Ideas | Practical Implementation
  32. 32. Radical Ideas | Practical Implementation
  33. 33. Radical Ideas | Practical Implementation
  34. 34. Radical Ideas | Practical Implementation
  35. 35. Radical Ideas | Practical Implementation
  36. 36. Radical Ideas | Practical Implementation
  37. 37. Radical Ideas | Practical Implementation
  38. 38. PARTICIPATIVE CUSTOMER Radical Ideas | Practical Implementation
  39. 39. New social order developing… Radical Ideas | Practical Implementation
  40. 40. Experimenting with Avatars Banking Conference agenda in Second Life: 1. Introductions: 2. Overview of current events/financial Market 3. Brief overview regarding banking in sl a. What is banking in sl b. Safety & Liquidity c. Private Insurance 4. Need for Regulation or at the very least independently verified transparency. Radical Ideas | Practical Implementation
  41. 41. Challenging the Norm...  Mobile Payments  (OboPay, PayPal)  Financial Management and Analysis  (Mint.com, Wesabe, Geezeo)  Account Aggregation  (Yodlee, CashEdge)  Bill Pay  (Billeo) Radical Ideas | Practical Implementation
  42. 42. Mobile Payments Radical Ideas | Practical Implementation
  43. 43. Financial Management & Analysis Radical Ideas | Practical Implementation
  44. 44. Account Aggregation Radical Ideas | Practical Implementation
  45. 45. Technology to Bypass Banks  P2P Lending  (Kiva, LendingClub, Virgin Money, Prosper)  Online Payments  (Google Checkout, Amazon Payments)  Social Money  (Buxfer) Radical Ideas | Practical Implementation
  46. 46. Peer-to-Peer Lending Radical Ideas | Practical Implementation
  47. 47. Radical Ideas | Practical Implementation
  48. 48. Social Money Radical Ideas | Practical Implementation
  49. 49. Social Money Radical Ideas | Practical Implementation
  50. 50. OBSESSIVE EXECUTION Radical Ideas | Practical Implementation
  51. 51. Mobilised Capability Radical Ideas | Practical Implementation
  52. 52. ICBC bought 20% of Standard Bank recently for R36.7billion (about $6-billion). The deal is the largest investment by a Chinese bank outside China. ...currently the world's largest bank in terms of market capitalisation, worth some $319-billion Standard Bank group is the African continent's largest lender, with over R1-trillion in assets (approximately $156-billion) and a market capitalisation of R145-billion ($21-billion). Radical Ideas | Practical Implementation
  53. 53. Engage to Surprise: Scion.com Radical Ideas | Practical Implementation
  54. 54. Idea Ecologies and Customerization: Where are the banks? Radical Ideas | Practical Implementation
  55. 55. SOCIAL NETWORKS PARTICIPATIVE CUSTOMER OBSESSIVE EXECUTION The move towards using the shadow and social based organization is driving new forms of innovation in the service oriented organization. Customers co-produce and co-design their experiences with providers though crowdsourcing to ensure optimal fit of offering and expectation. Delivering on the renewed mandates require collective, synchronised and obsessive execution capabilities. Radical Ideas | Practical Implementation
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×