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Award Winning KCS & ITIL Casestudy - Part 3
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Award Winning KCS & ITIL Casestudy - Part 3

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This was a presentation performed at the 2008 ITSMF conference. This is Part 3.

This was a presentation performed at the 2008 ITSMF conference. This is Part 3.

Published in Technology , Economy & Finance
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Transcript

  • 1. 2
  • 2. x IT Service Desk eServices L1 Online L1 Fin Plan L1 3 rd Party L1 eServices L2 Online L2 Fin Plan L2 3 rd Party L2 3 rd Level Support 4 th Level Support External Supplier
  • 3. Financial Planner IT Service Desk Story IT Help Desk Service Desk
  • 4. Financial Planner IT Service Desk Story IT Help Desk Service Desk
  • 5. Financial Planner IT Service Desk Story IT Help Desk Service Desk
  • 6. Financial Planner IT Service Desk Story IT Help Desk Service Desk
  • 7. Financial Planner IT Service Desk Story
  • 8. Financial Planner IT Service Desk Story
  • 9. Financial Planner IT Service Desk Story
  • 10. Financial Planner IT Service Desk Story
  • 11. Financial Planner IT Service Desk Story
  • 12. Financial Planner IT Service Desk Story
  • 13. Financial Planner IT Service Desk Story
  • 14. Financial Planner IT Service Desk Story
  • 15. Financial Planner IT Service Desk Story
  • 16. Financial Planner IT Service Desk Story
  • 17. Financial Planner IT Service Desk Story
  • 18. Financial Planner IT Service Desk Story
  • 19. Financial Planner IT Service Desk Story IT Help Desk Service Desk
  • 20. Financial Planner IT Service Desk Story IT Help Desk Service Desk Av Talk Time 3 mins Call Backs 50%
  • 21. Feed Back