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Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
Mozilla Universe - The Mozilla CRM Project
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Mozilla Universe - The Mozilla CRM Project

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Slides from my talk about the Mozilla Universe project at the Mozilla All-Hands on April 23, 2009. …

Slides from my talk about the Mozilla Universe project at the Mozilla All-Hands on April 23, 2009.

Gave an overview of the CRM project and how we are trying to build an open community directory for Mozilla community members.

Published in: Technology, News & Politics
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Transcript

  • 1. Mozilla
Universe
 The
Mozilla
CRM
Project
 h6ps://wiki.mozilla.org/Mozilla_CRM
 Jay
Patel
 Mozilla
Corpora0on
 2Q2009
All‐Hands

  • 2. Background
 •  Project
started
by
Seth
Bindernagel
and
Rishi
 Mallik
in
2007
 •  Revived
in
late
2008
with
ChicagoTech
signed
 on
to
work
on
it,
but
didn’t
get
far
 •  Currently
working
with
Trellon
(trellon.com)
 and
making
good
progress

  • 3. What
is
the
Mozilla
CRM?
 •  Public
community
directory
 of
Mozilla
contributors
and
 fans
(poten0al
contributors)
 •  CollaboraEon
tool
for
groups
 and
individuals
looking
to
 work
together

  • 4. What
it
isn’t…
 •  A
tradi0onal
“Customer
RelaEonship
 Management”
system.
 •  A
replacement
for
legacy
 communicaEon
channels
like
IRC,
 mailman
lists,
newsgroups,
etc.

  • 5. Why
do
we
need
it?
 •  Our
current
tools
make
it
difficult
to:
 –  Find
community
members
 –  Contact
select
groups
of
contributors
 –  Create
and
manage
dynamic
groups
 –  Help
new
people
connect
with
others
 –  Discover
community
ac0vi0es
and
events
 –  Capture the size and diversity of Mozilla in one  place to share with the world 
  • 6. 1st
Step:
Centralize
Contact
Info
 CRM

  • 7. Key
Stakeholders
(iniEally)
 •  Chofmann
–
Security
 •  David
Boswell
–
FoundaEon
 •  David
Tenser
–
SUMO
 •  Deb
Richardson
–
Evangelism
 •  Jay
Patel
–
Campus
Reps
 •  Kev
Needham
–
Partners
 •  Marcia
Knous
–
QMO
 •  Mary
Colvig
–
Events
 •  Rafael
Ebron
–
Messaging
 •  Rey
Bango
–
AMO
 •  Rhian
Gracey
–
Labs
 •  Seth
Bindernagel
–
L10N

  • 8. CRM
Components
 •  Community
Dashboard
 –  Snapshot
of
current
ac0vity,
map,
feeds
(integrate
Lizard
Feeder?)
 •  Group
pages
 –  Updates,
forum,

mailing
lists,
manager/lead
contact
info
 •  Member
profiles

 –  Photo,
bio,
contact
info,
skills
&
ac0vi0es,
languages,
projects
 •  People
search
 –  Simple
or
advanced
forms
to
lookup/filter
by
any
profile
fields
 •  Events
calendar
 –  Dates
and
info
for
any
Mozilla
related
events,
meetups,
speakers,
par0es
 •  Mailing
lists
 –  Newsleaers,
marke0ng
campaigns,
on‐the‐fly
group
emails

  • 9. Use
Cases
 •  Campus
Reps
 –  Students
can
update
their
profile
each
year
during
the
registra0on
 period
without
having
to
resubmit
all
their
info.
 •  L10N
 –  Localizers
and
their
community
leaders
can
manage
their
teams
from
a
 central
loca0on.
 •  Events
 –  Mozilla
can
reach
out
to
community
members
in
specific
ci0es
or
 countries
to
invite
them
to
events
or
recruit
help.
 •  Labs
 –  Designers
and
developers
can
find
each
other
through
people
search
 to
collaborate
on
their
projects.

  • 10. Home

  • 11. User
Dashboard

  • 12. Groups

  • 13. Profiles

  • 14. Roadmap
 •  Requirements
&
Architecture
(March
–
April)
 –  Drupal
+
CiviCRM
UI
decisions
 –  Data,
privacy,
profile
fields,
page
layouts
 •  Development
(April
–
May)
 –  Dashboards,
profiles,
groups,
events
 –  People
search,
mailing
lists,
member
invites
 •  Early
Alpha
(May
25)
 –  Legal
and
security
review;
QA
tes0ng,
bug
fixing,
code
tweaking
 –  Community
leads
can
import
data
and
try
it
out
 •  Internal
Beta
(June
15)

 –  Invita0ons
can
go
out
to
select
community
members
 –  QA
verifica0on,
gather
feedback,
more
code
tweaking
 •  Public
Beta
(TBD:
June
–
July?)
 –  Integrate
mozilla.org
redesign
 –  Watch
the
Mozilla
Universe
expand!

  • 15. Q
&
A
+
Discussion
 •  Open
QuesEons
Today
 –  Data
 •  How
much
do
we
want
to
know
about
each
other?
 •  What
data
should
we
enable
members
to
share
publicly?
 •  Who
plans
to
use
the
data
and
how?
 –  Social
Structure
 •  Who
should
have
manager/lead
or
admin
rights?
 •  When
do
we
promote
community
members
to
higher
levels
of
access?
 •  What
do
we
think
about
a
“Mozilla
Guides”
system?
 –  Security
 •  What
things
do
we
need
to
think
about
to
make
it
safe
and
secure?
 •  How
do
we
go
about
doing
a
security
audit
for
a
tool
like
this?
 •  Future
ConsideraEons
 –  Localiza0on
 –  Single
Sign‐on?
 –  Social
networking?

  • 16. Thanks!
 •  Images
 –  Chris
Messina
for
the
Mozilla
Universe
diagram
 –  Happy
Cog
for
the
Dino
header
image
 –  Dan
Kultz
for
the
CRM
mockups
 •  Support
 –  Seth
Bindernagel,
David
Boswell,
Mark
Surman,
 and
many
others
for
helping
get
this
project
 started
up
again.


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