Issues in HRM


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this presentation help to study difficulty raised in BPO and Call center in India.

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Issues in HRM

  1. 1. <ul><li>ISSUES </li></ul><ul><li>IN </li></ul><ul><li>HRM </li></ul><ul><li>By- Somesh, Swapnil, abha, kratibha & kiran,Jay </li></ul>
  2. 2. <ul><li>INTRODUCTION- </li></ul><ul><li>There are many issues in HRM like Outsourcing activities, BPO & Call-centres, HR Professionals as change agents, HR Manager as Strategist, Balancing work life, HRM in M&A’s, Attitude towards Unions, Globalization, Managing Diversity etc. </li></ul><ul><li>We are going to discuss the first two issues ie. </li></ul><ul><li>OUTSOURCING </li></ul><ul><li>BPO & CALL-CENTERS </li></ul>
  3. 3. <ul><li>Outsourcing HR Activities: </li></ul><ul><li>P&G has signed a 10-year, 400 million dollars deal with IBM to handle employee services. IBM will support almost 98000 of P&G employees in nearly 80 countries with services such as payroll processing benefits administration, compensation, planning and relocation services and travel and expense management. </li></ul><ul><li>National Highway Authority of India is handling projects worth Rs.45000 crores with a human resource strength of just 570 people, working out to a ratio of one person per Rs100 crore- thanks to outsourcing. </li></ul>
  4. 4. <ul><li>So, Does it mean that a function so dearly held and cherished for decades, suddenly becomes irrelevant? </li></ul><ul><li>Then, of what use are the specialized bodies advocating HR functions? </li></ul><ul><li>Why then B-schools run courses on HR specialization? </li></ul>
  5. 5. <ul><li>Indian Firms benefiting from Outsourcing are many : </li></ul><ul><li>250 Engineers from Infosys develop IT applications for Bank of America. </li></ul><ul><li>Infosians also process home-loans for Green Point Mortagage of Novato, Caloifornia. </li></ul><ul><li>WIPRO, 5 radiologist interpret 30 CT-scan a day for Newyork General Hospital. </li></ul><ul><li>2500 college educated men and women are buzzing at midnight at WIPRO Spectramind at New Delhi. They are busy processing claims for a major US Insurance company and providing help-desk support for a big US internet service provider- all at a cost upto 60% lower than in the US </li></ul>
  6. 6. <ul><li>7 WIPRO Spectramind staff with Phds in molecular biology shift through scientific research for Western Pharmaceutical companies. </li></ul><ul><li>ICICI Infotech Services, Satyam Computers, TCS, Transwork, E-service, Daksh are the other active Indian Players in the Outsourcing Industry. </li></ul><ul><li>HRBPO is emerging as a big opportunity for Indian BPOs with the global market in this segment estimated as $40-60 billion per annum. </li></ul>
  7. 7. <ul><li>HR Managers & BPOs – </li></ul><ul><li>What does BPO mean to HR managers? </li></ul><ul><li>The major challenge faced by HR manager is Retention of Employees. </li></ul><ul><li>Exit of an Employee before the nine month period can cost upto 5 times of his paid salary. </li></ul>
  8. 8. The attrition rate varies between 40% and 50%.The reasons for frequent job-hopping in BPO industry are: Compensation 10% Night shifts 35% Monotonous/Boring Jobs 30% Others 25%
  9. 9. <ul><li>Agents want to become team leaders. Team leaders want to become supervisors. And supervisors want nothing short of CEO’s jobs. </li></ul><ul><li>HR managers need to be proactive and develop innovative employee interventions to retain talent. </li></ul><ul><li>The role of Supervision in People management continues to be relevant today. </li></ul><ul><li>It may be stated that people level managers and not Organizations. </li></ul>
  10. 10. <ul><li>Remedies: </li></ul><ul><li>Monetary and Non-Monetary rewards. </li></ul><ul><li>Free Environment for Employees. </li></ul><ul><li>Non-Poaching Agreements. </li></ul><ul><li>Salary hike. </li></ul><ul><li>Organize Parties and fun games. </li></ul><ul><li>Knowledge sharing Opportunity. </li></ul><ul><li>Exit interviews . </li></ul><ul><li>Change in Hiring Process. </li></ul>
  11. 11. <ul><li>Call center –Challenges faced by Employees:- </li></ul><ul><li>No Identity of their own. </li></ul><ul><li>High Stress Level. </li></ul><ul><li>Health Hazards. </li></ul><ul><li>Drug Addiction. </li></ul><ul><li>Low Aspirational Levels. </li></ul><ul><li>Disrupted Social Life. </li></ul>
  12. 12. <ul><li>Challenges before the HR Manager : </li></ul><ul><li>Attrition Rate </li></ul><ul><li>Logistics </li></ul><ul><li>HR Manager is answerable to following questions : </li></ul><ul><li>How long these boys and girls continue to work in call-centres? </li></ul><ul><li>Can a Call-centre job be a preferred choice for an individual to pick up, join, work and retire? </li></ul>
  13. 13. <ul><li>How to distress these young men and women and prevent them from getting burnt out by the time they reach there 40’s?? </li></ul><ul><li>How to protect these youngsters from becoming drug addicts? </li></ul><ul><li>How to restore values in them? </li></ul><ul><li>How to prevent them from getting dehumanized and turn out to be robots?? </li></ul>
  14. 14. <ul><li>THANK YOU!! </li></ul>