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  1. 1. S 09 S II SE CA
  2. 2. Slight Shift
  3. 3. “The Bottleneck is at the Top of the Bottle” “Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma? At the top!” — Gary Hamel/“Strategy or Revolution”/Harvard Business Review
  4. 4. Children guessed (but only a few) and down they forgot as up they grew…. - e. e. cummings
  5. 5. Words = Worlds
  6. 6. “ I have a dream ” “ I have a list of measurable objectives ”
  7. 7. “ Every organization has to prepare for the abandonment of almost everything it does.” Peter Drucker ( 1910 – 2005 )
  8. 8. Tried and True Tried and So Over
  9. 9. Humongous Society--$50,000 Yup I Give Club--$25,000 77% Society Society--$10,000 The Whatever Club--$249
  10. 10. 93% would most likely give next time asked if they are thanked quickly and personally, in addition they would also like a follow up regarding what their money is accomplishing…
  11. 11. Satisfaction
  12. 12. Annual Report
  13. 13. Maybe if we just had a better case for support!
  14. 14. Relationships? Donor Retention
  15. 15. Best Practices/Benchmarking Achieve If it works, it’s obsolete.” —Marshall McLuhan Mediocrity
  16. 16. 90% 3 Markets 10% 0%
  17. 17. 0% 10% 90%
  18. 18. “Ninety percent of what we call ‘management’ consists of making it difficult for people to get things done.” – Peter Drucker
  19. 19. Who is this guy?
  20. 20. $ Relationships by the numbers
  21. 21. Build a measurement system The Friendship Performance Design System tasks and timelines to Identify meet goals personnel to Create accomplish Vision # of tasks contacts per month Build Develop Friendship key goals Excellence and Need them to objectives give me stuff in the next 12 How much Develop job months stuff have descriptions they given to me Get friends to I need furniture Formalize give me stuff for my room review process How many and a vacation friends have given me stuff
  22. 22. Who Asks car
  23. 23. “Psychologists tell us that the mind is under a continual bombardment of ideas, all of which are trying to make an impression on it. The prospect, therefore, does not sit around with a blank mind, calmly waiting for someone or something to capture his attention without a struggle.” Modern Business, Copyright 1918
  24. 24. ASK ASK
  25. 25. Heisenberg’s Theory =$ =$
  26. 26. “We have a ‘strategic’ plan. It’s called doing things.”— Herb Kelleher
  27. 27. The Plan
  28. 28. “A year from now you may wish You had started today.” —Karen Lamb
  29. 29. “Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body—but rather a skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming, ‘Wow, what a ride!’ ” —anon.