Workng Smarter

Training Smarter, Working Smarter *Audio* Listen over your computer speakers or dial in on the phone: U.S.: 1 (877) 568-4108 Passcode: 152-332-712

Q& A Type question here Webinar sponsored by:

#@jaycross@cornerstoneinc@GoToTraining

Today’s Speakers Jay Cross Michael Dortch Internet Time Alliance Moderator, http://www.internettime.com/ Focus @jaycross http://www.focus.com/ @DortchOnIT

Convergence of Work and Learning

Heidelberg, 1970

Honeymoon Trip

TimeThe rate of innovation isincreasing exponentially. Now

Faster, faster, faster Now1967

UnpredictableMechanical Complex

InclusiveMe. Us.

Value has migrated to intangibles TangiblesS&P 500 Intangibles 1982 1999

Tangible Value Intangible Value

WorkTraining 20th Century

Net-Work

Work Work & LearningTraining 20th Century 21st Century

Net-Work

Working Smarter

Learning SpectrumFormal Informal

Novice’s Learning MixHow Novices Learn Informal Formal

How Experienced People Learn Mix High-performer’s Learning Informal Formal

Learning over time Informal Formal time

The Spending/Learning Paradox

Learning over time Informal Training department’s comfort zone Formal

Spectrum of activities Formal Informal Instructor-led class Mentoring Hallway conversation Workshop Lunch ‘n learn Proﬁles/locator Video ILT Conferences Social networking Schooling Simulations Trial & error Curriculum Interactive webinars Search Performance support Observation YouTube Asking questions Podcasts Job shadowing/rotation Books Collaboration Storytelling Community Study group Web jam Feeds Wikis, blogs, tweets Social bookmarking Unconferences

Connections

Frowns Smiles n = 353

September 10, 2009Nicholas Christakis and James Fowler When a Framingham resident became obese, his or her friends were 57 percent more likely to become obese, too. Even more astonishing to Christakis and Fowler was the fact that the effect didn’t stop there. In fact, it appeared to skip links. A Framingham resident was roughly 20 percent more likely to become obese if the friend of a friend became obese — even if the connecting friend didn’t put on a single pound. Indeed, a person’s risk of obesity went up about 10 percent even if a friend of a friend of a friend gained weight.

Social Contagion Smoking, they discovered, also appeared to spread socially — in fact, a friend taking up smoking increased your chance of lighting up by 36 percent, and if you had a three- degrees-removed friend who started smoking, you were 11 percent more likely to do the same.

DoingLearningNaturalSocialSpontaneous ConversationInformalUnboundedAdaptiveFun

Elevator Pitch

Dirty Words 1. Training 2. eLearning 3. Informal 4. Learner 5. Social 6. KM George Carlin "Seven Words You Can Never Say on Television". 7. Learning

Don’t call it learning eLearning Informal Working Learning Smarter 2002 2006 2011

Talk about business results

Tell a story “Putting a simple information sharing system on our repair staffʼs mobile phones could cut downtime and increase our revenues $3 million to $5 million a year. It could be in place in two weeks.” “Can I drop by your ofﬁce later to talk with you about this?”

Tell a story “Weʼve come up with a simple network that could free up more than 10,000 billable hours a year among our systems engineers. Thatʼs about $30 in incremental revenue. Our investment would internet be minimal.” inside “Itʼs something we might provide to customers down the road.” “Can I get your support on ﬂeshing out the concept?”

Tell a story “What if we could share what we learn in battle every day with every company commander? In our own words? Daily? Right after it happened?” “How many lives might we save?”

Outcomes

Reference: http://bit.ly/e59bxe and http://bit.ly/e5Pr5o

Beneﬁts from in-house useReduce time to market 29%Increase number of successfulinnovations 28%Increase speed of access to knowledge 77%Faster access to in-house experts 52%Reduce operating costs 40%Increase employee satisfaction 44%

Beneﬁts from customer useReduce time to market 26%Increase revenue 24%Reduce marketing costs 45%Reduce customer support costs 35%Reduce travel costs 63%Increase customer satisfaction 50%

Business & Web 2.0

jaycross.comInternet Time Alliance InternetTimeAlliance.com

A Community of Practice

Questions? Jay Cross Michael Dortch Internet Time Alliance Moderator,http://www.internettime.com/ Focus @jaycross http://www.focus.com/ @DortchOnIT

Visit: www.gototraining.com Click the TRY IT FREE button Use Promo Code: training Call: 1-866-962-6491 Email: gototraining@citrixonline.com@gototraining www.facebook.com/GoToTraining

http://www.internettime.com	55
http://jaycross.posterous.com	47
http://online.workplaceskills.ca	5
http://careerportfolio.mb.ca	4
http://paper.li	1

Workng Smarter

by Jay Cross

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Workng Smarter Presentation Transcript

Workng Smarter

by Jay Cross

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Workng Smarter Presentation Transcript

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